Rank #49

20/20 Tax Resolution

20/20 Tax Resolution has been operating as a tax relief company since 1998, headquartered at 11800 Ridge Pkwy #400, Broomfield, CO 80021. The company provides IRS tax resolution services through their website at https://2020taxresolution.com/.

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Trust score

7.50 /10

912+

verified reviews analyzed

Editorial Highlights

Based on 872 total reviews across multiple platforms, 20/20 Tax Resolution receives mixed feedback with strong performance in some areas and concerns in others. The company earns high marks for professionalism and support (98.2% positive across 381 mentions) and service quality (97.4% positive across 343 mentions). Customers frequently praise staff members, with one noting "Sherry Torrence's responsiveness and communication has been unmatched" and another stating they were "treated with respect and with a personable attitude." However, trust and reliability shows more mixed results at 73.5% positive across 102 mentions, with some customers expressing concerns about potential scams. The company maintains a 4.8/5 rating on Google Maps from 863 reviews, though Trustpilot shows a lower 2.9/5 from just 2 reviews.

Strengths

Exceptional professionalism and support with 98.2% positive feedback across 381 customer mentions, with staff consistently described as knowledgeable, empathetic, and respectful.

Strong service quality performance at 97.4% positive across 343 mentions, with customers reporting successful IRS issue resolutions including cases where clients achieved "balance $0.00" status.

Efficient process and timeliness with 95.5% positive feedback across 89 mentions, with customers noting the company "resolved my tax problem fast" and made it "an easy process for a stressful situation."

Show all strengths

Solid communication and transparency at 89.8% positive across 225 mentions, with customers appreciating that staff "keeps you up to date" and "stayed in daily contact."

Weaknesses

Trust and reliability concerns with only 73.5% positive feedback across 102 mentions, including customer reports of feeling "scammed" and concerns about "potential fraud."

Cost and value issues with 76.4% positive feedback across 55 mentions, with some customers stating "the fee is exorbitant" and wishing they could get their $5,000 back.

Isolated but significant communication breakdowns, with some customers reporting being told they owed money "but they had no idea how much or for what."

Positive

Complaint

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1. Professionalism & Support

98% Positive

supportive of very step of the way

Knowledgeable, effective and efficient!

2. Service Quality

97% Positive

effective and efficient

he helped me turn a scar moment

3. Communication & Transparency

90% Positive

All questions have always been explained

They lie to prospective clients to try and misled them

4. Trust & Reliability

74% Positive

honest integrity

Absolute grifters

5. Process & Timeliness

96% Positive

jump right on my case

not 24 hours later or 30 days later but with'n 3 hours

6. Cost & Value

77% Positive

it’s all worth it in the end

Do not waste your money

7. Financial Arrangements

90% Positive

very manageable monthly payment

I asked multiple times for a detail of the scope of work completed for my $10k

FAQs

Quick answers based on verified editorial data

Is 20/20 Tax Resolution legitimate?

Yes, 20/20 Tax Resolution is a legitimate tax relief company that has been operating since 1998. The company has 872 total reviews across platforms, maintains a 4.0/5 BBB rating from 7 reviews, and has a 4.8/5 Google Maps rating from 863 reviews. However, they have a lower 2.9/5 Trustpilot rating from 2 reviews.

What do customers say about 20/20 Tax Resolution?

Customer feedback is mixed but generally positive in key service areas. 98.2% of 381 customers praised their professionalism and support, with one stating "Sherry Torrence's responsiveness and communication has been unmatched." Service quality receives 97.4% positive feedback, with customers reporting successful resolutions including achieving "balance $0.00" status. However, trust and reliability shows more concern at 73.5% positive, with some customers reporting feeling "scammed."

What are the complaints about 20/20 Tax Resolution?

The BBB shows 7 total complaints with only 1 resolved. Common issues include high employee turnover leading to multiple account transfers, difficulty reaching the company with non-functioning phone lines, and customers feeling overcharged for minimal services. One customer complained about paying over $5,000 for what they described as submitting "1 form to the IRS and called them twice."

How does 20/20 Tax Resolution compare to other tax relief companies?

20/20 Tax Resolution shows above-average performance in service delivery with 97.4% positive service quality feedback and exceptional professionalism scores of 98.2%. Their Google Maps rating of 4.8/5 is strong, but their low BBB complaint resolution rate (1 out of 7 resolved) and trust concerns (73.5% positive) may put them at a disadvantage compared to companies with better complaint handling.

How much does 20/20 Tax Resolution cost?

Cost and value feedback shows 76.4% positive sentiment across 55 mentions. While some customers report significant savings, such as "$48,000 debt reduced down to $100" and saving "40% of our tax debt," others complain about "exorbitant" fees with one customer paying over $5,000. Specific pricing isn't disclosed in customer reviews, but fees appear to vary significantly based on case complexity.

How long does 20/20 Tax Resolution take to resolve cases?

Process and timeliness receives 95.5% positive feedback across 89 mentions. Many customers report quick resolutions, with cases "resolved within a month" and problems handled "fast." However, some negative experiences include cases dragging "for more than 60 days" and one customer waiting 18 months before terminating services.

How is 20/20 Tax Resolution's communication?

Communication and transparency receives 89.8% positive feedback across 225 mentions. Most customers praise staff who "keeps you up to date," provides "awesome communication," and "stayed in daily contact." However, some customers report poor communication, including being told they owed money without the company knowing "how much or for what."

Does 20/20 Tax Resolution help with payment plans?

Financial arrangements receive 90% positive feedback across 40 mentions. Customers report success with "established repayment plans" and negotiating "payment plans that I can afford." Some customers have received substantial benefits, with one reporting the "IRS will reimburse me almost $9,000." However, some customers have had difficulty getting deposits refunded after requesting cancellation.

Platform Breakdown

BBB

7 reviews

4.00

Trustpilot

2 reviews

2.90

Google

866 reviews

4.80