20/20 Tax Resolution has been operating as a tax relief company since 1998, headquartered at 11800 Ridge Pkwy #400, Broomfield, CO 80021. The company provides IRS tax resolution services through their website at https://2020taxresolution.com/.
Based on 872 total reviews across multiple platforms, 20/20 Tax Resolution receives mixed feedback with strong performance in some areas and concerns in others. The company earns high marks for professionalism and support (98.2% positive across 381 mentions) and service quality (97.4% positive across 343 mentions). Customers frequently praise staff members, with one noting "Sherry Torrence's responsiveness and communication has been unmatched" and another stating they were "treated with respect and with a personable attitude." However, trust and reliability shows more mixed results at 73.5% positive across 102 mentions, with some customers expressing concerns about potential scams. The company maintains a 4.8/5 rating on Google Maps from 863 reviews, though Trustpilot shows a lower 2.9/5 from just 2 reviews.
Exceptional professionalism and support with 98.2% positive feedback across 381 customer mentions, with staff consistently described as knowledgeable, empathetic, and respectful.
Strong service quality performance at 97.4% positive across 343 mentions, with customers reporting successful IRS issue resolutions including cases where clients achieved "balance $0.00" status.
Efficient process and timeliness with 95.5% positive feedback across 89 mentions, with customers noting the company "resolved my tax problem fast" and made it "an easy process for a stressful situation."
Solid communication and transparency at 89.8% positive across 225 mentions, with customers appreciating that staff "keeps you up to date" and "stayed in daily contact."
Trust and reliability concerns with only 73.5% positive feedback across 102 mentions, including customer reports of feeling "scammed" and concerns about "potential fraud."
Cost and value issues with 76.4% positive feedback across 55 mentions, with some customers stating "the fee is exorbitant" and wishing they could get their $5,000 back.
Isolated but significant communication breakdowns, with some customers reporting being told they owed money "but they had no idea how much or for what."
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The team guided me through each step and gave me peace of mind
very kind
got me the resolution I needed
works quickly
Absolute grifters
you did not address the Bethany specifically said she would not move ahead had I not removed my previous review
Representative verified feedback from customers
Positive · Service Quality
I am so grateful for the representation by 20/20 Tax Resolution…. The team (Amy Adams, Shannon Wallis, and Britany Puente) guided me through each step and got me the resolution I needed. More than that, they gave me peace of mind. And, that is worth everything to me!! David….
Positive · Professionalism & Support
I am so grateful for the representation by 20/20 Tax Resolution…. The team (Amy Adams, Shannon Wallis, and Britany Puente) guided me through each step and got me the resolution I needed. More than that, they gave me peace of mind. And, that is worth everything to me!! David….
Positive · Service Quality
i have had a great experience so far with all the help from mark Moynihan and everyone. He explains everything very throughly and works quickly and is very kind The work he does is overly appreciated
Positive · Professionalism & Support
i have had a great experience so far with all the help from mark Moynihan and everyone. He explains everything very throughly and works quickly and is very kind The work he does is overly appreciated
Positive · Professionalism & Support
Mark moynahan is a absolute rock star. He really does prove over and over again how much he really does care about you and your situation as an individual. I would recommend him to anyone 100% I'm thankful to have him on my side.
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869 reviews