Alana Tax Group has been operating in the tax relief industry since 2002, providing services from their location at 6345 Balboa Blvd Suite 384, Encino, CA 91316. The company's website is accessible at http://www.alanataxgroup.com/.
Based on 2 verified customer reviews, Alana Tax Group shows a divided customer experience with a 2.5-star rating on Google Maps. Customer sentiment reveals mixed results across key service areas, with professionalism receiving a 50% positive rating from 2 mentions. One satisfied customer noted they "really know their stuff and are very professional," while another criticized them as "Unprofessional, unethical, unresponsive." The company's timeliness stands out positively with 100% satisfaction from 2 mentions, though cost concerns are universal with 0% positive sentiment across 2 mentions.
Process efficiency and timeliness represent Alana Tax Group's strongest area, achieving 100% positive sentiment from 2 customer mentions. Customers specifically praised that they "got my time sensitive case done quickly and efficiently."
When performing well, the company demonstrates solid tax expertise, with satisfied customers noting they "really know their stuff and are very professional."
Cost and value concerns are universal among reviewers, with 0% positive sentiment from 2 mentions and customers consistently stating the services "cost an arm and a leg."
Professionalism issues affect half of customer interactions, with 50% positive sentiment from 2 mentions, including serious allegations of being "Unprofessional, unethical, unresponsive."
Positive
Complaint
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Unprofessional,unethical,unresponsive
got my time sensitive case done quickly and efficiently
got my time sensitive case done quickly and efficiently
they cost an arm and a leg
cost an arm and a leg
Representative verified feedback from customers
Positive · Professionalism & Support
The team here was great, they really know their stuff and are very professional and got my time sensitive case done quickly and efficiently. My only issue with them is that they cost an arm and a leg, they made up for that though with the best quality and customer service I could’ve imagined.
Positive · Process & Timeliness
The team here was great, they really know their stuff and are very professional and got my time sensitive case done quickly and efficiently. My only issue with them is that they cost an arm and a leg, they made up for that though with the best quality and customer service I could’ve imagined.
Complaint · Cost & Value
The team here was great, they really know their stuff and are very professional and got my time sensitive case done quickly and efficiently. My only issue with them is that they cost an arm and a leg, they made up for that though with the best quality and customer service I could’ve imagined.
Positive · Process & Timeliness
The team here was great, they really know their stuff and are very professional and got my time sensitive case done quickly and efficiently. My only issue with them is that they cost an arm and a leg, they made up for that though with the best quality and customer service I could’ve imagined.
Complaint · Cost & Value
The team here was great, they really know their stuff and are very professional and got my time sensitive case done quickly and efficiently. My only issue with them is that they cost an arm and a leg, they made up for that though with the best quality and customer service I could’ve imagined.
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2 reviews