Positive · Process & Timeliness
I've been dealing with Jason. Still in the first fase, but he made the process very easy. Hopefully the rest of the process is just as smooth.
Rank #37
Alleviate Tax Relief Services
Alleviate Tax Relief Services is a California-based tax resolution company founded in 2018, operating from their headquarters at 2600 Michelson Dr # 1500, Irvine, CA 92612. The company provides tax relief services through their website at alleviatetax.com.
Trust score
7.77 /10
1,982+
verified reviews analyzed
Editorial Highlights
Based on 1,982 customer reviews across major platforms, Alleviate Tax Relief Services maintains strong ratings with customers praising their professionalism and support. The company earns a 4.22/5 rating from 374 BBB reviews, 4.5/5 from 287 Trustpilot reviews, and 4.6/5 from 1,321 Google Maps reviews. Customers particularly value their professional approach, with 97.1% of 1,052 professionalism mentions being positive. One satisfied customer noted they were "very helpful throughout the process" and "answered the never-ending question I had." However, some clients express frustration with communication issues, with one reviewer stating "he disappeared and I haven't heard from anyone since." Trust and reliability concerns affect 35.4% of related mentions, with some customers claiming "It's a scam" while others find the company "reliable and knowledgeable."
Strengths
1
Exceptional professionalism and customer support, with 97.1% positive sentiment across 1,052 mentions, demonstrating consistent quality in client interactions and service delivery.
2
Strong process efficiency and timeliness, earning 83% positive feedback from 206 mentions, with customers appreciating that the company "made the process super easy" and provided service during "high stress times."
3
Quality service delivery with 77.5% positive sentiment from 298 mentions, successfully helping clients resolve tax issues with outcomes like "IRS settled for 1500" and "helped me get my taxes resolved."
Show all strengths
4
Generally positive communication practices, achieving 72% positive sentiment across 425 mentions, with clients praising representatives who "explained everything clearly and answered all my questions."
Weaknesses
1
Significant trust and reliability concerns, with only 35.4% positive sentiment from 209 mentions, including serious allegations of scam behavior and unrealistic promises to clients.
2
Major cost and value issues, with just 23.8% positive sentiment from 130 mentions, including complaints about clients paying "more money than you already owe" and fees of "$1600+ for nothing."
3
Problematic financial arrangements, with only 29.4% positive sentiment from 102 mentions, including complaints about "high interest" loans and lack of refunds or communication regarding payments.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
pleasure and joy to talk to her
skillful and helpful
2. Communication & Transparency
answers were either vague or he would try to redirect the conversation
pressure me into signing a power of attorney and making a payment
3. Service Quality
getting IRS debt gone
4. Trust & Reliability
They scammed me
5. Process & Timeliness
he made the process very easy
6. Cost & Value
pay a crap load of money
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
I was with Jonathan on the phone for almost an hour. I felt immediate relief from the tax burden imposed by the IRS. I had a previous conversation with Emily and it was such a pleasure and joy to talk to her as well. Definitely a 5 star company and I recommend their services to anyone struggling with taxes.
Positive · Service Quality
I am very excited about alleviate this has been a very challenging process but once I spoke with Carlos about their plan to assist me with this challenge he was very skillful and helpful the first day I called I knew I had chose the right company that will get my life together it’s confidence knowing I will be starting over fresh start process and getting IRS debt gone thanks for all the wonderful people that have done a great job
Positive · Professionalism & Support
I am very excited about alleviate this has been a very challenging process but once I spoke with Carlos about their plan to assist me with this challenge he was very skillful and helpful the first day I called I knew I had chose the right company that will get my life together it’s confidence knowing I will be starting over fresh start process and getting IRS debt gone thanks for all the wonderful people that have done a great job
Positive · Professionalism & Support
Nevaeh was Amazing!! Excellent Assistance, answering all of my questions.Thank You
FAQs
Quick answers based on verified editorial data
Is Alleviate Tax Relief Services legitimate?
Yes, Alleviate Tax Relief Services is a legitimate company founded in 2018 and based in Irvine, California. The company maintains solid ratings across review platforms with 4.22/5 stars from 374 BBB reviews, 4.5/5 stars from 287 Trustpilot reviews, and 4.6/5 stars from 1,321 Google Maps reviews, totaling 1,982 customer reviews.
What do customers say about Alleviate Tax Relief Services?
Customer feedback is mixed, with strong praise for professionalism (97.1% positive) and service delivery (77.5% positive). Satisfied customers report being "very helpful throughout the process" and achieving successful outcomes like "IRS settled for 1500." However, significant concerns exist around trust and value, with some clients claiming "It's a scam" and complaints about paying "$1600+ for nothing."
What are the complaints about Alleviate Tax Relief Services?
The BBB records 181 complaints against the company with only 28 resolved (15.5% resolution rate). Common complaints include billing issues where clients pay thousands for minimal results, false advertising about debt reduction capabilities, and cases where clients receive the same IRS payment plans they already had while losing money to fees.
How does Alleviate Tax Relief Services compare to other tax relief companies?
Alleviate Tax Relief Services stands out with exceptionally high professionalism scores (97.1% positive) and strong Google Maps ratings (4.6/5), but significantly underperforms in cost value (23.8% positive) and complaint resolution (15.5% rate) compared to industry standards.
What are customers saying about Alleviate Tax Relief Services' fees and value?
Cost and value concerns are significant, with only 23.8% positive sentiment from 130 mentions. While some customers find "fees are reasonable" and "pricing is very reasonable," many complain about paying "more money than you already owe" and fees reaching "$1600+ for nothing" when no meaningful results are achieved.
How long does the Alleviate Tax Relief Services process take?
The company receives 83% positive feedback on process and timeliness from 206 customer mentions. Many clients appreciate that they "made the process super easy" and provided "easy service to deal with in a high stress time," though some report cases "still dragging on" and extended delays in tax preparation.
How is communication with Alleviate Tax Relief Services?
Communication receives 72% positive feedback from 425 mentions, with clients praising representatives who "explained everything clearly and answered all my questions" and were "transparent" about the process. However, negative experiences include cases where "no one ever called" and representatives who "disappeared" mid-process.
Does Alleviate Tax Relief Services offer payment plans?
Yes, the company offers payment arrangements, with 29.4% positive sentiment from 102 financial arrangement mentions. They "offer interest-free short-term financing" and are "willing to do a payment plan," though some customers complain about "paying basically a loan with high interest" and difficulty obtaining refunds.
How does Alleviate Tax Relief Services handle customer complaints?
The company's complaint handling appears problematic, with only 28 of 181 BBB complaints resolved (15.5% resolution rate). Recent complaints indicate clients struggle to receive refunds or responses when services don't deliver promised results, with some reporting the company stops responding to emails and phone calls.
Can I trust Alleviate Tax Relief Services with my tax case?
Trust and reliability present mixed results, with only 35.4% positive sentiment from 209 mentions. While some customers find them "reliable and knowledgeable" and report their "case had been fully reviewed," others claim they were "basically told something that is not possible" and call the service "a scam."
Platform Breakdown
BBB
352 reviews
4.18
Trustpilot
No reviews
4.40
Google
1334 reviews
4.60