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Anthem Tax Services logoAnthem Tax Services

Anthem Tax Services, founded in 2017, is a tax relief company based in Woodland Hills, California. The company operates from 21600 Oxnard St #1200, Woodland Hills, CA 91367 and maintains its website at anthemtaxservices.com.

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Trust score
8.40 /10
1,383+
verified reviews analyzed

Editorial Highlights

Based on 1,274 customer reviews across major platforms, Anthem Tax Services maintains strong ratings with a 4.84/5 on BBB (268 reviews), 4.2/5 on Trustpilot (310 reviews), and 4.5/5 on Google Maps (696 reviews). Customers consistently praise the company's professionalism, with 96.9% positive sentiment in this category. One satisfied customer noted, "Josh was very patient and knowledgeable," while another stated, "staff at Anthem Tax Services were kind and honest and very knowledgeable." However, communication issues surface in some reviews, with 73.4% positive sentiment in this area, including complaints like "tried reaching them on several attempts and no one called me back."

Strengths

1

Exceptional professionalism and support with 96.9% positive sentiment across 715 mentions, with customers frequently praising knowledgeable staff members.

2

Strong service quality performance at 88.9% positive sentiment, with successful debt resolutions including cases where "They settled my 40k debt for $332" and customers reporting debts being "wiped out."

3

Reliable process execution with 81.4% positive sentiment in timeliness, including customers who experienced quick results like having their "payment plan set up in just 2 days."

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4

Solid overall ratings across all major review platforms, maintaining consistency above 4.0 stars on BBB, Trustpilot, and Google Maps.

Weaknesses

1

Cost and value concerns with only 27.6% positive sentiment, including complaints about upfront fees where customers "asked for $2400 up front" and cases where "We payed them 8k over the course of the year."

2

Financial arrangement issues with 39.1% positive sentiment, particularly around refund processes with customers "trying to seek a refund the entire time."

3

Trust and reliability challenges at 47.6% positive sentiment, with some cases where agreements weren't honored, including instances where "The deal was, I post reviews on 4 sites and in exchange for my work and time Anthem Tax Services sends me a $100 gift card. But it's not what happened."

Positive

Complaint

Click on comment to see details

1. Professionalism & Support

97% Positive

very professionally yet with exceeding niceness

very helpful compassionate and professional

2. Communication & Transparency

74% Positive

pronounced my name correctly but had received and digested the salient facts of my situation

I cannot get a callback

3. Service Quality

87% Positive

They helped my partner get a hardship with the IRS

says that they have had major success in significantly reducing tax debt. This is not true!

4. Process & Timeliness

81% Positive

She got the job done in less than twenty-four hours

waiting on the IRS

5. Trust & Reliability

49% Positive

They are simply scamming people

This seems to be a scam

6. Cost & Value

28% Positive

the fees were to expensive

charged over 2k to do a year’s taxes that could have been done for $300

7. Financial Arrangements

38% Positive

formally request a full refund

asked anthem For a full refund

FAQs

Quick answers based on verified editorial data

Is Anthem Tax Services legitimate?
Yes, Anthem Tax Services is a legitimate tax relief company founded in 2017 and based in Woodland Hills, California. The company maintains strong ratings across major review platforms with 4.84/5 stars on BBB (268 reviews), 4.2/5 on Trustpilot (310 reviews), and 4.5/5 on Google Maps (696 reviews), totaling 1,274 customer reviews.
What do customers say about Anthem Tax Services?
Customer feedback is generally positive, with 96.9% positive sentiment for professionalism and support. Customers frequently praise knowledgeable staff, with reviews stating "Josh was very patient and knowledgeable" and "staff at Anthem Tax Services were kind and honest and very knowledgeable." However, some customers report communication issues, with complaints like "tried reaching them on several attempts and no one called me back."
What are the complaints about Anthem Tax Services?
Anthem Tax Services has 62 BBB complaints with only 15 resolved (24% resolution rate). Common complaints include poor communication, unmet money-back guarantees, missed deadlines leading to wage garnishments, and refund disputes. Recent complaints involve cases where customers paid thousands but saw no improvement in their tax positions, with some reporting payments of over $7,700 without resolution.
How does Anthem Tax Services compare to other tax relief companies?
Anthem Tax Services performs well in professionalism (96.9% positive sentiment) and service quality (88.9% positive), ranking above average for technical expertise. However, the company underperforms in cost and value (27.6% positive) and financial arrangements (39.1% positive), areas where many tax relief companies struggle. The 24% BBB complaint resolution rate is concerning compared to industry standards.
What are Anthem Tax Services' fees and pricing structure?
Cost and value concerns represent a significant weakness for Anthem Tax Services, with only 27.6% positive sentiment in this category. Customers report upfront fees ranging from $2,400 to over $8,000 annually. While some customers found the service "totally worth it" when debt was significantly reduced, others felt the fees were excessive relative to results achieved.
How long does Anthem Tax Services take to resolve tax issues?
Anthem Tax Services shows 81.4% positive sentiment for process and timeliness, with some customers reporting quick results like "payment plan set up in just 2 days." However, timeline concerns exist, with some cases taking extended periods - one customer reported "It took them 3 years to let me know" and another noted "Its been 4 months and they have not followed through."
Does Anthem Tax Services have communication problems?
Communication issues are a notable concern, with 73.4% positive sentiment in this category across 364 mentions. While some customers praise "great communication skills" and being "kept up to date every step of the way," others report significant problems including "tried reaching them on several attempts and no one called me back" and instances where customers "have heard back from no one on a refund."
What is Anthem Tax Services' money-back guarantee policy?
Anthem Tax Services advertises a 100% money-back guarantee, but this policy has generated significant customer complaints. Trust and reliability sentiment stands at only 47.6% positive, with customers reporting difficulties obtaining refunds. BBB complaints specifically mention cases where customers were told funds were "consumed by their internal time usage" despite guarantees being advertised as results-based rather than hours-based.

Platform Breakdown

BBB
BBB

268 reviews

4.81
BBB
Trustpilot

320 reviews

4.20
BBB
Google

773 reviews

4.50