Apex Tax Solutions has been providing tax relief services since 2001 and operates from 22100 Greater Mack Ave Suite 102, St Clair Shores, MI 48080. The company offers tax resolution services and can be reached through their website at http://www.apextaxsolutions.com/.
Based on 10 customer reviews across multiple platforms, Apex Tax Solutions maintains strong positive sentiment in most service areas. The company holds a 4.56 rating from 9 BBB reviews and a perfect 5.0 rating from 1 Google Maps review. Service Quality receives 100% positive feedback across 6 mentions, with customers noting they "worked doggedly to resolve our issue" and were "very helpful with fixing my payroll issues." However, Communication & Transparency shows mixed results at 66.7% positive across 3 mentions, with one customer reporting they were "mislead me to believe that they would actually help." Trust & Reliability presents the most concerning area at only 50% positive from 2 mentions, with one severe complaint describing services as "outright criminal."
Strengths
1
Service Quality stands out with 100% positive sentiment across 6 customer mentions, with clients consistently reporting successful resolution of tax issues and effective problem-solving.
2
Professionalism & Support receives universal praise (100% positive across 4 mentions), with customers expressing they are "deeply grateful for their support" and noting the company "handled my case with the utmost attention to detail and personalized solutions."
3
Process & Timeliness earns perfect scores (100% positive from 3 mentions), with clients reporting issues were "handled in a very timely professional manner" and expressing satisfaction with progress updates.
Show all strengths
4
Cost & Value receives positive feedback (100% from 2 mentions), with customers appreciating that "flat fee pricing was reasonable and easy to manage" and noting fair treatment of both clients and representatives.
Weaknesses
1
Trust & Reliability presents the most significant concern with only 50% positive sentiment from 2 mentions, including one severe complaint alleging criminal behavior.
2
Communication & Transparency shows mixed results at 66.7% positive across 3 mentions, with at least one customer reporting misleading information about services that would be provided.
3
The company has a very limited review sample size of only 10 total reviews, making it difficult to establish consistent patterns in service delivery and customer satisfaction.
Positive
Complaint
Click on comment to see details
1. Service Quality
100% Positive
helped resolved the problem
Very helpful with fixing my payroll issues
2. Professionalism & Support
100% Positive
Their expertise and dedication helped me work through a major financial challenge
deeply grateful for their support
3. Communication & Transparency
67% Positive
mislead me to believe that they would actually help
4. Process & Timeliness
100% Positive
it was handled in a very timely professional manner
would highly recommend them
5. Trust & Reliability
50% Positive
outright criminal
6. Cost & Value
100% Positive
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
I had an good experience with (Chesapeake Tax Consulting) Apex Tax Solutions, beginning with the owner and continuing through the support representative to the tax consultant. Their expertise and dedication helped me work through a major financial challenge, and Im deeply grateful for their support. The team not only helped to get a handle on my tax issues but also guided me in restructuring my business for long-term tax success. I recommend the Apex Tax Solutions team to anyone seeking personal or professional, thorough, and truly supportive tax services.
Positive · Professionalism & Support
I had an good experience with (Chesapeake Tax Consulting) Apex Tax Solutions, beginning with the owner and continuing through the support representative to the tax consultant. Their expertise and dedication helped me work through a major financial challenge, and Im deeply grateful for their support. The team not only helped to get a handle on my tax issues but also guided me in restructuring my business for long-term tax success. I recommend the Apex Tax Solutions team to anyone seeking personal or professional, thorough, and truly supportive tax services.
Positive · Service Quality
I contacted Apex Tax Solutions in reference to a Tax problem in *********************** where I was being harassed with mail about a supposed tax issue I owed. Apex got involved and after battling the County for months and months they helped resolved the problem!Would recommend them to anyone with Tax problems..****
Positive · Communication & Transparency
So pleased with the service I received from Cascade Tax. I would definitely recommend them if you want things done right, with people who truly care about helping you out! Very personable I had an accountant who I could call or text anytime I had questions and it was handled in a very timely professional manner.
Positive · Process & Timeliness
So pleased with the service I received from Cascade Tax. I would definitely recommend them if you want things done right, with people who truly care about helping you out! Very personable I had an accountant who I could call or text anytime I had questions and it was handled in a very timely professional manner.
FAQs
Quick answers based on verified editorial data
Is Apex Tax Solutions legitimate?
Yes, Apex Tax Solutions appears to be a legitimate tax relief company that has been operating since 2001. The company maintains a 4.56 BBB rating based on 9 reviews and a 5.0 Google Maps rating from 1 review, though the total review volume of 10 is relatively small for a company with over 20 years in business.
What do customers say about Apex Tax Solutions?
Customer feedback is largely positive in core service areas, with 100% positive sentiment for Service Quality, Professionalism & Support, and Process & Timeliness. Customers report the company "worked doggedly to resolve our issue" and "handled my case with the utmost attention to detail and personalized solutions." However, some concerns exist around communication, with one customer noting they were "mislead me to believe that they would actually help."
What are the complaints about Apex Tax Solutions?
While most service categories receive positive feedback, Trust & Reliability shows concerning results with only 50% positive sentiment. One severe complaint describes services as "outright criminal," though this represents an isolated incident among the limited review sample. Communication issues have also been reported, with 66.7% positive sentiment in transparency matters.
How does Apex Tax Solutions compare to other tax relief companies?
Apex Tax Solutions shows strong performance in service delivery areas compared to industry standards, with perfect scores in Service Quality and Professionalism. However, the company's very limited review volume of only 10 total reviews makes meaningful comparison difficult, as most established tax relief companies have significantly more customer feedback to analyze.
How much does Apex Tax Solutions charge for their services?
Based on customer feedback, Apex Tax Solutions uses flat fee pricing that customers find "reasonable and easy to manage." The company receives 100% positive sentiment for Cost & Value across 2 mentions, with clients noting they are "very fair to their clients." However, specific pricing details are not disclosed in available reviews.
How long does the tax resolution process take with Apex Tax Solutions?
Customers report positive experiences with Apex Tax Solutions' timeline management, giving the company 100% positive sentiment for Process & Timeliness across 3 mentions. Clients note that issues were "handled in a very timely professional manner" and express satisfaction with progress tracking, though specific timeframes are not detailed in available reviews.
How is communication with Apex Tax Solutions?
Communication experiences are mixed, with 66.7% positive sentiment across 3 mentions. While some customers appreciate having "an accountant who I could call or text anytime I had questions" and note that expectations were "spelled out clearly," at least one client reported being misled about the services that would actually be provided.
Does Apex Tax Solutions have enough customer reviews to trust?
With only 10 total reviews across all platforms (9 BBB reviews and 1 Google Maps review), Apex Tax Solutions has a very limited review sample size for a company operating since 2001. While available feedback is largely positive in service delivery areas, the small review volume makes it difficult to establish consistent patterns and may indicate lower visibility or customer volume compared to other tax relief companies.