Rank #103

Apex Tax Solutions

Apex Tax Solutions has been providing tax relief services since 2001 and operates from 22100 Greater Mack Ave Suite 102, St Clair Shores, MI 48080. The company offers tax resolution services and can be reached through their website at http://www.apextaxsolutions.com/.

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Trust score

6.42 /10

11+

verified reviews analyzed

Editorial Highlights

Based on 10 customer reviews across multiple platforms, Apex Tax Solutions maintains strong positive sentiment in most service areas. The company holds a 4.56 rating from 9 BBB reviews and a perfect 5.0 rating from 1 Google Maps review. Service Quality receives 100% positive feedback across 6 mentions, with customers noting they "worked doggedly to resolve our issue" and were "very helpful with fixing my payroll issues." However, Communication & Transparency shows mixed results at 66.7% positive across 3 mentions, with one customer reporting they were "mislead me to believe that they would actually help." Trust & Reliability presents the most concerning area at only 50% positive from 2 mentions, with one severe complaint describing services as "outright criminal."

Strengths

Service Quality stands out with 100% positive sentiment across 6 customer mentions, with clients consistently reporting successful resolution of tax issues and effective problem-solving.

Professionalism & Support receives universal praise (100% positive across 4 mentions), with customers expressing they are "deeply grateful for their support" and noting the company "handled my case with the utmost attention to detail and personalized solutions."

Process & Timeliness earns perfect scores (100% positive from 3 mentions), with clients reporting issues were "handled in a very timely professional manner" and expressing satisfaction with progress updates.

Show all strengths

Cost & Value receives positive feedback (100% from 2 mentions), with customers appreciating that "flat fee pricing was reasonable and easy to manage" and noting fair treatment of both clients and representatives.

Weaknesses

Trust & Reliability presents the most significant concern with only 50% positive sentiment from 2 mentions, including one severe complaint alleging criminal behavior.

Communication & Transparency shows mixed results at 66.7% positive across 3 mentions, with at least one customer reporting misleading information about services that would be provided.

The company has a very limited review sample size of only 10 total reviews, making it difficult to establish consistent patterns in service delivery and customer satisfaction.

Positive

Complaint

Click on comment to see details

1. Service Quality

100% Positive

helped resolved the problem

Very helpful with fixing my payroll issues

2. Professionalism & Support

100% Positive

Their expertise and dedication helped me work through a major financial challenge

deeply grateful for their support

3. Communication & Transparency

67% Positive

mislead me to believe that they would actually help

4. Process & Timeliness

100% Positive

it was handled in a very timely professional manner

would highly recommend them

5. Trust & Reliability

50% Positive

outright criminal

6. Cost & Value

100% Positive

they are fair to their representatives as well as very fair to their clients

flat fee pricing was reasonable and easy to manage

FAQs

Quick answers based on verified editorial data

Is Apex Tax Solutions legitimate?

Yes, Apex Tax Solutions appears to be a legitimate tax relief company that has been operating since 2001. The company maintains a 4.56 BBB rating based on 9 reviews and a 5.0 Google Maps rating from 1 review, though the total review volume of 10 is relatively small for a company with over 20 years in business.

What do customers say about Apex Tax Solutions?

Customer feedback is largely positive in core service areas, with 100% positive sentiment for Service Quality, Professionalism & Support, and Process & Timeliness. Customers report the company "worked doggedly to resolve our issue" and "handled my case with the utmost attention to detail and personalized solutions." However, some concerns exist around communication, with one customer noting they were "mislead me to believe that they would actually help."

What are the complaints about Apex Tax Solutions?

While most service categories receive positive feedback, Trust & Reliability shows concerning results with only 50% positive sentiment. One severe complaint describes services as "outright criminal," though this represents an isolated incident among the limited review sample. Communication issues have also been reported, with 66.7% positive sentiment in transparency matters.

How does Apex Tax Solutions compare to other tax relief companies?

Apex Tax Solutions shows strong performance in service delivery areas compared to industry standards, with perfect scores in Service Quality and Professionalism. However, the company's very limited review volume of only 10 total reviews makes meaningful comparison difficult, as most established tax relief companies have significantly more customer feedback to analyze.

How much does Apex Tax Solutions charge for their services?

Based on customer feedback, Apex Tax Solutions uses flat fee pricing that customers find "reasonable and easy to manage." The company receives 100% positive sentiment for Cost & Value across 2 mentions, with clients noting they are "very fair to their clients." However, specific pricing details are not disclosed in available reviews.

How long does the tax resolution process take with Apex Tax Solutions?

Customers report positive experiences with Apex Tax Solutions' timeline management, giving the company 100% positive sentiment for Process & Timeliness across 3 mentions. Clients note that issues were "handled in a very timely professional manner" and express satisfaction with progress tracking, though specific timeframes are not detailed in available reviews.

How is communication with Apex Tax Solutions?

Communication experiences are mixed, with 66.7% positive sentiment across 3 mentions. While some customers appreciate having "an accountant who I could call or text anytime I had questions" and note that expectations were "spelled out clearly," at least one client reported being misled about the services that would actually be provided.

Does Apex Tax Solutions have enough customer reviews to trust?

With only 10 total reviews across all platforms (9 BBB reviews and 1 Google Maps review), Apex Tax Solutions has a very limited review sample size for a company operating since 2001. While available feedback is largely positive in service delivery areas, the small review volume makes it difficult to establish consistent patterns and may indicate lower visibility or customer volume compared to other tax relief companies.

Platform Breakdown

BBB

9 reviews

4.56

Trustpilot

No reviews

N/A

Google

1 reviews

5.00