Rank #188

Blackfin IRS Solutions

Blackfin IRS Solutions, founded in 2009, operates from 7555 E Hampden Ave #300, Denver, CO 80231 and maintains an online presence at blackfinirs.com. The company specializes in tax resolution services, helping clients negotiate with the IRS to resolve outstanding tax obligations.

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Trust score

5.54 /10

26+

verified reviews analyzed

Editorial Highlights

Based on 25 Google Maps reviews, Blackfin IRS Solutions maintains a 3.7-star rating with notably mixed customer experiences. The company demonstrates strong performance in professionalism and support, with 87.5% positive sentiment in this area, as one satisfied customer noted: "Very helpful people- in particular Phil Amos!" Service quality also receives positive feedback from 84.6% of mentions, with clients reporting successful negotiations: "able to brilliantly negotiate on our behalf to bring the total down" and achieving "resolution of around $40,000.00. That is a number I could handle." However, the company faces significant challenges in other areas, with communication and transparency receiving only 40% positive sentiment, and concerning patterns in trust and reliability at 0% positive feedback.

Strengths

Strong professionalism and support with 87.5% positive sentiment across 8 mentions, with customers praising staff members for being "super responsive, and have gone above and beyond to help us out."

Solid service quality performance at 84.6% positive feedback from 13 mentions, with documented success in IRS negotiations and debt reduction.

Individual staff recognition, particularly Phil Amos, who receives specific praise for making clients comfortable and providing thorough assistance.

Show all strengths

Demonstrated ability to achieve significant tax debt reductions for clients, with documented cases of substantial savings.

Weaknesses

Critical trust and reliability issues with 0% positive sentiment across 4 mentions, with customers reporting the company "did nothing to reduce our taxes as promised."

Poor process and timeliness performance at only 28.6% positive feedback, with complaints of delays: "Took almost three months to get them back" and lack of progress: "I was with them a year and they didn't do anything at all."

Significant cost and value concerns showing 0% positive sentiment, with customers citing high fees: "THEY CHARGE OVER $600 PER TAX RETURN" and questioning value received for services.

Positive

Complaint

Click on comment to see details

1. Service Quality

85% Positive

Very friendly and quick to help

did nothing to reduce our taxes

2. Communication & Transparency

40% Positive

Every call someone different handling our account and were clueless

said my CPA didn't know what he was doing

3. Professionalism & Support

88% Positive

Spent the time to make sure I understood my situation

No one even acknowledged our presence

4. Process & Timeliness

29% Positive

5 years later and still very upset

staff came and went, sometimes resulting in further delays

5. Trust & Reliability

0% Positive

as promised

did nothing to reduce our taxes as promised

6. Cost & Value

0% Positive

THEY CHARGE OVER $600 PER TAX RETURN

Was charged $2400 to do four years of taxes

7. Financial Arrangements

0% Positive

just kept saying we need money to service your acct further

asked what's going on with my account. I was promised a call back, it never came

FAQs

Quick answers based on verified editorial data

Is Blackfin IRS Solutions legitimate?

Yes, Blackfin IRS Solutions is a legitimate tax resolution company founded in 2009 and based in Denver, Colorado. The company has 25 verified Google Maps reviews with a 3.7-star average rating, indicating mixed customer experiences over their 15+ years in business.

What do customers say about Blackfin IRS Solutions?

Customer feedback is notably mixed, with strong praise for individual staff members and successful negotiations, but significant concerns about reliability. Positive reviews highlight staff like Phil Amos being "very helpful" and the company's ability to "brilliantly negotiate on our behalf." However, negative feedback focuses on unfulfilled promises, with customers reporting they "did nothing to reduce our taxes as promised" and charging high fees without delivering results.

What are the complaints about Blackfin IRS Solutions?

Blackfin IRS Solutions has 1 formal complaint on record with a 0% resolution rate. The complaint involves a client who hired the company in 2015 for IRS audit assistance, paid for services including an innocent spouse filing, but reports receiving no follow-through or communication after their husband's death, despite multiple attempts to get updates on their case.

How does Blackfin IRS Solutions compare to other tax relief companies?

Blackfin IRS Solutions' 3.7-star Google rating from 25 reviews places it in the middle range compared to other tax relief companies. While they show strong professionalism scores (87.5% positive), their 0% positive ratings in trust, cost value, and financial arrangements are concerning compared to industry standards where successful companies typically maintain higher satisfaction across all categories.

What are the main issues with Blackfin IRS Solutions' pricing?

Cost and value concerns show 0% positive sentiment among customers, with specific complaints about high fees. Customers report being "charged $2400 to do four years of taxes" and that "THEY CHARGE OVER $600 PER TAX RETURN," with many questioning whether the value received justifies these costs given mixed service outcomes.

How long does Blackfin IRS Solutions take to resolve tax issues?

Process and timeliness receives only 28.6% positive feedback, indicating significant delays in service delivery. Customers report extended wait times with complaints like "Took almost three months to get them back" and lack of progress over extended periods: "I was with them a year and they didn't do anything at all."

Does Blackfin IRS Solutions have communication problems?

Communication and transparency scores 40% positive sentiment, indicating notable issues. While some customers praise responsive staff who "always responds to my many questions promptly," others report poor communication including long waits for appointments and lack of acknowledgment, with one customer noting "we waited an hour after our scheduled appointment with almost no indication we were there."

Can Blackfin IRS Solutions deliver on their promises?

Trust and reliability shows 0% positive sentiment, which is concerning. Multiple customers specifically mention unfulfilled promises, with complaints that the company "did nothing to reduce our taxes as promised" and failed to accomplish what they committed to during the sales process, suggesting a significant gap between marketing claims and actual service delivery.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

No reviews

N/A

Google

25 reviews

3.70