Positive · Service Quality
Very friendly and quick to help. Spent the time to make sure I understood my situation better and knew all my options. Highly recommend!
Rank #189
Blackfin IRS Solutions
Blackfin IRS Solutions, founded in 2009, operates from 7555 E Hampden Ave #300, Denver, CO 80231 and maintains an online presence at blackfinirs.com. The company specializes in tax resolution services, helping clients negotiate with the IRS to resolve outstanding tax obligations.
Trust score
5.54 /10
26+
verified reviews analyzed
Editorial Highlights
Based on 25 Google Maps reviews, Blackfin IRS Solutions maintains a 3.7-star rating with notably mixed customer experiences. The company demonstrates strong performance in professionalism and support, with 87.5% positive sentiment in this area, as one satisfied customer noted: "Very helpful people- in particular Phil Amos!" Service quality also receives positive feedback from 84.6% of mentions, with clients reporting successful negotiations: "able to brilliantly negotiate on our behalf to bring the total down" and achieving "resolution of around $40,000.00. That is a number I could handle." However, the company faces significant challenges in other areas, with communication and transparency receiving only 40% positive sentiment, and concerning patterns in trust and reliability at 0% positive feedback.
Strengths
1
Strong professionalism and support with 87.5% positive sentiment across 8 mentions, with customers praising staff members for being "super responsive, and have gone above and beyond to help us out."
2
Solid service quality performance at 84.6% positive feedback from 13 mentions, with documented success in IRS negotiations and debt reduction.
3
Individual staff recognition, particularly Phil Amos, who receives specific praise for making clients comfortable and providing thorough assistance.
Show all strengths
4
Demonstrated ability to achieve significant tax debt reductions for clients, with documented cases of substantial savings.
Weaknesses
1
Critical trust and reliability issues with 0% positive sentiment across 4 mentions, with customers reporting the company "did nothing to reduce our taxes as promised."
2
Poor process and timeliness performance at only 28.6% positive feedback, with complaints of delays: "Took almost three months to get them back" and lack of progress: "I was with them a year and they didn't do anything at all."
3
Significant cost and value concerns showing 0% positive sentiment, with customers citing high fees: "THEY CHARGE OVER $600 PER TAX RETURN" and questioning value received for services.
Positive
Complaint
Click on comment to see details
1. Service Quality
Very friendly and quick to help
did nothing to reduce our taxes
2. Communication & Transparency
Every call someone different handling our account and were clueless
3. Professionalism & Support
Spent the time to make sure I understood my situation
4. Process & Timeliness
5 years later and still very upset
5. Trust & Reliability
as promised
6. Cost & Value
7. Financial Arrangements
just kept saying we need money to service your acct further
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
Very friendly and quick to help. Spent the time to make sure I understood my situation better and knew all my options. Highly recommend!
Positive · Service Quality
My wife passed in 2014. For many years she and I owned and operated a small Event Business in the Denver metro Area. She ran the office and I was responsible for the events. Shortly after her departure I began to familiarize myself with the status for all areas of our business. Little did I know what a pickle she left me! I soon learned we had several years of unfiled taxes both personal and business. I set out to meet with attorneys. They pointed me to a tax accountant. I felt they would be able to resolve my problems. Several months later Federal IRS agents appeared at my business with a warrant for her arrest! I am still amazed they were unaware of her passing! They made it clear to me I had some work to do and fast! My next plan was to interview a few Tax Debt Settlement firms. As soon as I met Jack McDonough, I knew I had found the “A Team”. I quickly signed on with Blackfin IRS. I had a ton of work ahead in order to correct all these issues. Over the next 6 years we worked on preparation, submissions, negotiations, government shut downs, lengthy built-in waiting periods and processing time. In the end between late filings, penalties and interest I owed a cool $1.4 million dollars to the IRS! During my journey with Blackfin, staff came and went, sometimes resulting in further delays. Once Kathryn McClain got my file, I feel confident it never was far from the top of her pile! She is amazing, thorough and committed to customer service. Kathryn is extremely easy to communicate with – always responds to my many questions promptly. She also has a sense of humor as some of the issues dealing with IRS were simply ridiculous. She is also very clear when updating the status of the offer in compromise process. In the final “COVID year” she brought me to a successful resolution of around $40,000.00. That is a number I could handle! Kathryn is amazing and has allowed me to finally sleep at night, settled my stomach, and actually able to look forward to beginning my next life. Many thanks to Jack, and especially Kathryn and Blackfin for giving me the chance to breathe again!! Submitted by Dean Lieber
Positive · Communication & Transparency
My wife passed in 2014. For many years she and I owned and operated a small Event Business in the Denver metro Area. She ran the office and I was responsible for the events. Shortly after her departure I began to familiarize myself with the status for all areas of our business. Little did I know what a pickle she left me! I soon learned we had several years of unfiled taxes both personal and business. I set out to meet with attorneys. They pointed me to a tax accountant. I felt they would be able to resolve my problems. Several months later Federal IRS agents appeared at my business with a warrant for her arrest! I am still amazed they were unaware of her passing! They made it clear to me I had some work to do and fast! My next plan was to interview a few Tax Debt Settlement firms. As soon as I met Jack McDonough, I knew I had found the “A Team”. I quickly signed on with Blackfin IRS. I had a ton of work ahead in order to correct all these issues. Over the next 6 years we worked on preparation, submissions, negotiations, government shut downs, lengthy built-in waiting periods and processing time. In the end between late filings, penalties and interest I owed a cool $1.4 million dollars to the IRS! During my journey with Blackfin, staff came and went, sometimes resulting in further delays. Once Kathryn McClain got my file, I feel confident it never was far from the top of her pile! She is amazing, thorough and committed to customer service. Kathryn is extremely easy to communicate with – always responds to my many questions promptly. She also has a sense of humor as some of the issues dealing with IRS were simply ridiculous. She is also very clear when updating the status of the offer in compromise process. In the final “COVID year” she brought me to a successful resolution of around $40,000.00. That is a number I could handle! Kathryn is amazing and has allowed me to finally sleep at night, settled my stomach, and actually able to look forward to beginning my next life. Many thanks to Jack, and especially Kathryn and Blackfin for giving me the chance to breathe again!! Submitted by Dean Lieber
Positive · Service Quality
We were very satisfied with the the help we received from Blackfin IRS Solutions. We had multiple years of issues with the IRS. Blackfin IRS Solutions was able to negotiate on our behalf with the IRS. They were able to GREATLY reduce the amount we had to pay to the IRS. We tried years before do do an Offer In Compromise (OIC) on our own with no success. We highly endorse Blackfin IRS Solutions to help with your IRS problems.
FAQs
Quick answers based on verified editorial data
Is Blackfin IRS Solutions legitimate?
Yes, Blackfin IRS Solutions is a legitimate tax resolution company founded in 2009 and based in Denver, Colorado. The company has 25 verified Google Maps reviews with a 3.7-star average rating, indicating mixed customer experiences over their 15+ years in business.
What do customers say about Blackfin IRS Solutions?
Customer feedback is notably mixed, with strong praise for individual staff members and successful negotiations, but significant concerns about reliability. Positive reviews highlight staff like Phil Amos being "very helpful" and the company's ability to "brilliantly negotiate on our behalf." However, negative feedback focuses on unfulfilled promises, with customers reporting they "did nothing to reduce our taxes as promised" and charging high fees without delivering results.
What are the complaints about Blackfin IRS Solutions?
Blackfin IRS Solutions has 1 formal complaint on record with a 0% resolution rate. The complaint involves a client who hired the company in 2015 for IRS audit assistance, paid for services including an innocent spouse filing, but reports receiving no follow-through or communication after their husband's death, despite multiple attempts to get updates on their case.
How does Blackfin IRS Solutions compare to other tax relief companies?
Blackfin IRS Solutions' 3.7-star Google rating from 25 reviews places it in the middle range compared to other tax relief companies. While they show strong professionalism scores (87.5% positive), their 0% positive ratings in trust, cost value, and financial arrangements are concerning compared to industry standards where successful companies typically maintain higher satisfaction across all categories.
What are the main issues with Blackfin IRS Solutions' pricing?
Cost and value concerns show 0% positive sentiment among customers, with specific complaints about high fees. Customers report being "charged $2400 to do four years of taxes" and that "THEY CHARGE OVER $600 PER TAX RETURN," with many questioning whether the value received justifies these costs given mixed service outcomes.
How long does Blackfin IRS Solutions take to resolve tax issues?
Process and timeliness receives only 28.6% positive feedback, indicating significant delays in service delivery. Customers report extended wait times with complaints like "Took almost three months to get them back" and lack of progress over extended periods: "I was with them a year and they didn't do anything at all."
Does Blackfin IRS Solutions have communication problems?
Communication and transparency scores 40% positive sentiment, indicating notable issues. While some customers praise responsive staff who "always responds to my many questions promptly," others report poor communication including long waits for appointments and lack of acknowledgment, with one customer noting "we waited an hour after our scheduled appointment with almost no indication we were there."
Can Blackfin IRS Solutions deliver on their promises?
Trust and reliability shows 0% positive sentiment, which is concerning. Multiple customers specifically mention unfulfilled promises, with complaints that the company "did nothing to reduce our taxes as promised" and failed to accomplish what they committed to during the sales process, suggesting a significant gap between marketing claims and actual service delivery.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
N/A
Google
25 reviews
3.70