Boxelder Consulting & Tax Relief
Boxelder Consulting & Tax Relief, founded in 2015, operates from 1325 S Colorado Blvd suite b-606, Denver, CO 80222 and maintains its web presence at http://www.boxelderconsulting.com/. The company has established itself as a tax resolution service provider serving clients across multiple jurisdictions.
Editorial Highlights
Customer feedback across 452 reviews shows strong satisfaction with Boxelder's services, with particularly high marks for professionalism and support (94.6% positive across 278 mentions). Customers consistently praise the company's expertise and personal approach, with one client noting the staff is "understanding, professional, thorough but for me most importantly, personable." Another satisfied customer appreciated how they "made me feel so comfortable and explained everything in detail." The service quality category also scores well at 92.8% positive, with clients highlighting successful outcomes like "settling for a much more reasonable amount." However, communication and transparency receive a lower 84.8% positive rating, and cost concerns appear in customer feedback with only 67.6% positive sentiment in that category.
Strengths
Exceptional professionalism and customer support, with 94.6% positive sentiment across 278 customer mentions, demonstrating consistent delivery of knowledgeable and personable service.
Strong service quality performance at 92.8% positive, with customers reporting successful tax issue resolutions and meaningful financial relief outcomes.
High reliability and trustworthiness scores at 89.1% positive, with customers expressing long-term confidence in the company's services.
Show all strengths
Effective process management with 89.6% positive feedback on timeliness, successfully reducing client anxiety about IRS interactions.
Weaknesses
Cost and value concerns represent the primary weakness, with only 67.6% positive sentiment, indicating some customers question the pricing structure or value proposition.
Communication and transparency issues affect 15.2% of customer interactions, with some clients reporting difficulties reaching staff or receiving adequate explanations.
Financial arrangement flexibility shows room for improvement at 71.4% positive, with some customers experiencing challenges with payment plan accommodations.
Positive
Complaint
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1. Professionalism & Support
they’re very informative and helpful with my issue
approached me with compassion and understanding
2. Communication & Transparency
really honest about the likelihood of my desired outcome and his fees
responded that my email was 'not sufficient in terms of credibility or specificity'
3. Service Quality
provided results and outcome and did it quickly
knowledgeable in amending my return and making the IRS happy
4. Trust & Reliability
Honest and trustworthy
market themselves as having tax lawyers and CPAs, but my return was prepared with apparently no CPA review
5. Process & Timeliness
removed the anxiety of dealing with the *** and simply provided results and outcome
NO WORK done on my case
6. Cost & Value
asking for $500 first
attempted to increase their rate of service
7. Financial Arrangements
received a refund for the first year in a long time
currently in the process of requesting a full refund
FAQs
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Platform Breakdown
20 reviews
173 reviews
259 reviews