Positive · Professionalism & Support
Tom Conrad helped me understand how to handle my tax situation very professionally and honest! Thank you so much
Rank #7
Boxelder Consulting & Tax Relief
Boxelder Consulting & Tax Relief, founded in 2015, operates from 1325 S Colorado Blvd suite b-606, Denver, CO 80222 and maintains its web presence at http://www.boxelderconsulting.com/. The company has established itself as a tax resolution service provider serving clients across multiple jurisdictions.
Trust score
9.20 /10
477+
verified reviews analyzed
Editorial Highlights
Customer feedback across 452 reviews shows strong satisfaction with Boxelder's services, with particularly high marks for professionalism and support (94.6% positive across 278 mentions). Customers consistently praise the company's expertise and personal approach, with one client noting the staff is "understanding, professional, thorough but for me most importantly, personable." Another satisfied customer appreciated how they "made me feel so comfortable and explained everything in detail." The service quality category also scores well at 92.8% positive, with clients highlighting successful outcomes like "settling for a much more reasonable amount." However, communication and transparency receive a lower 84.8% positive rating, and cost concerns appear in customer feedback with only 67.6% positive sentiment in that category.
Strengths
1
Exceptional professionalism and customer support, with 94.6% positive sentiment across 278 customer mentions, demonstrating consistent delivery of knowledgeable and personable service.
2
Strong service quality performance at 92.8% positive, with customers reporting successful tax issue resolutions and meaningful financial relief outcomes.
3
High reliability and trustworthiness scores at 89.1% positive, with customers expressing long-term confidence in the company's services.
Show all strengths
4
Effective process management with 89.6% positive feedback on timeliness, successfully reducing client anxiety about IRS interactions.
Weaknesses
1
Cost and value concerns represent the primary weakness, with only 67.6% positive sentiment, indicating some customers question the pricing structure or value proposition.
2
Communication and transparency issues affect 15.2% of customer interactions, with some clients reporting difficulties reaching staff or receiving adequate explanations.
3
Financial arrangement flexibility shows room for improvement at 71.4% positive, with some customers experiencing challenges with payment plan accommodations.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
Tom Conrad helped me understand how to handle my tax situation very professionally
He listened to my situation and questions and was honest with me.
2. Communication & Transparency
communication was unclear and dismissive
3. Service Quality
fantastic job helping me resolve a complicated business dispute
4. Trust & Reliability
honest with me
5. Process & Timeliness
6. Cost & Value
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
I am grateful to Tom at Boxelder. He listened to my situation and questions and was honest with me. Based on my circumstances, he knew that the best option for me was not to hire a tax attorney. Instead, he gave me some great advice to help me navigate my situation for the best possible outcome. It is becoming more and more rare to find people who are willing to be honest and who care more about people than profit.
Positive · Trust & Reliability
I am grateful to *** at Boxelder. He listened to my situation and questions and was honest with me. Based on my circumstances, he knew that the best option for me was not to hire a tax attorney. Instead, he gave me some great advice to help me navigate my situation for the best possible outcome. It is becoming more and more rare to find people who are willing to be honest and who care more about people than profit.
Positive · Professionalism & Support
I am grateful to *** at Boxelder. He listened to my situation and questions and was honest with me. Based on my circumstances, he knew that the best option for me was not to hire a tax attorney. Instead, he gave me some great advice to help me navigate my situation for the best possible outcome. It is becoming more and more rare to find people who are willing to be honest and who care more about people than profit.
Positive · Service Quality
**************************** Relief did a fantastic job helping me resolve a complicated business dispute and handling my tax preparation at the same time. They were professional, responsive, and clearly knew what they were doing. Communication was always clear, and they took the time to explain my options and next steps so I never felt in the dark. The entire process was smoother and less stressful than I expected. Id definitely recommend Boxelder to any business owner needing help with both tax prep and business issues.
FAQs
Quick answers based on verified editorial data
Is Boxelder Consulting & Tax Relief legitimate?
Yes, Boxelder Consulting & Tax Relief is a legitimate tax resolution company founded in 2015. The company maintains strong ratings across review platforms with a 4.82 BBB rating (22 reviews), 4.1 Trustpilot rating (173 reviews), and 4.7 Google Maps rating (257 reviews), totaling 452 verified customer reviews.
What do customers say about Boxelder Consulting & Tax Relief?
Customer feedback is predominantly positive, with 94.6% positive sentiment for professionalism and support. Customers praise the staff as "understanding, professional, thorough but for me most importantly, personable" and appreciate how they "made me feel so comfortable and explained everything in detail." Service quality receives 92.8% positive feedback, with clients reporting successful outcomes like "settling for a much more reasonable amount."
What are the complaints about Boxelder Consulting & Tax Relief?
The BBB shows 4 total complaints with only 1 resolved (25% resolution rate). Recent complaints involve billing transparency issues, service delivery delays, and missed tax preparation deadlines. Complaint amounts range from $1,750 to $17,000, with customers citing lack of clear billing explanations and delayed service delivery as primary concerns.
How does Boxelder Consulting & Tax Relief compare to other tax relief companies?
Boxelder stands out with exceptionally high professionalism ratings (94.6% positive) and strong service quality scores (92.8% positive). The company's 4.82 BBB rating is above average for the tax relief industry, though the low complaint resolution rate (25%) and pricing concerns (67.6% positive) are areas where some competitors may perform better.
How much does Boxelder Consulting & Tax Relief charge for services?
Cost and value receive mixed feedback with only 67.6% positive sentiment among customers. While some clients report savings of "well over $40,000 in taxes" and find fees "very reasonable," others express concerns about pricing changes and additional charges. Recent complaints mention fees ranging from $1,750 to $17,000 for various service levels.
How is communication with Boxelder Consulting & Tax Relief?
Communication receives 84.8% positive feedback across 125 customer mentions. Many clients praise the company for being "responsive to my emails and calls" and providing "frequent updates." However, some customers report difficulty reaching staff, with complaints about unresponsive communication and inadequate explanations of billing or service progress.
Does Boxelder Consulting & Tax Relief offer payment plans?
Yes, Boxelder offers payment arrangements with 71.4% positive customer sentiment in this area. Satisfied clients mention "installment plans in place that I could actually AFFORD" and the ability to "make monthly payments." However, some customers report being "misled around their willingness to provide a flexible payment plan."
How quickly does Boxelder Consulting & Tax Relief resolve tax issues?
Process and timeliness receive 89.6% positive feedback from customers. Many clients appreciate how the company "removed the anxiety of dealing with the IRS" and achieved results where "letters stopped coming in." However, some customers report delays with "endless zoom meetings" and cases with "NO WORK done," indicating inconsistent timeline management.
Platform Breakdown
BBB
21 reviews
4.62
Trustpilot
No reviews
4.30
Google
263 reviews
4.70