Rank #31

Capstone Tax Consulting, Inc.

Capstone Tax Consulting, Inc. is a tax relief company founded in 2015 and based in Arvada, Colorado. The company operates from 7878 Wadsworth Blvd Suite 100 and maintains an online presence at capstonetax.com.

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Trust score

7.92 /10

294+

verified reviews analyzed

Editorial Highlights

Customer feedback across 285 reviews reveals overwhelmingly positive sentiment, with Professionalism & Support achieving 100% positive ratings across 125 mentions. Service Quality performs exceptionally well at 96.5% positive sentiment, with customers reporting significant debt reductions including one who noted they "negotiated my debt of $277,000 down to $1,050" and another who was able to "settle my tax debt for less than $12,000." Communication & Transparency scores 90.4% positive with clients praising how the company "communicated with me at every step" and provided "constant communication and fast response." Trust & Reliability maintains 91.7% positive sentiment, with customers confirming the company "came through just as he promised" and "did for me exactly what they said."

Strengths

Exceptional professionalism and customer support, earning 100% positive sentiment across 125 customer mentions, with clients consistently noting how representatives "really listened to me" and were "knowledgeable, responsive, and dedicated."

Outstanding service quality with 96.5% positive ratings, demonstrated by successful debt negotiations including substantial reductions from hundreds of thousands to minimal amounts.

Strong trust and reliability at 91.7% positive sentiment, with customers confirming the company delivers on promises and provides exactly what was committed.

Show all strengths

Excellent communication practices scoring 90.4% positive, with systematic updates and responsive customer service throughout the resolution process.

Weaknesses

Cost and value concerns represent the primary area of improvement, with only 68.8% positive sentiment as some customers reported being "charged thousands of dollars" and unexpected additional fees.

Isolated cases of process delays, with a small percentage of customers experiencing extended timelines including "2 years and they have done absolutely nothing" in rare instances.

Positive

Complaint

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1. Professionalism & Support

99% Positive

the team very professional, helpful, very knowledgeable

helped me tremendously to walk through the difficult rigors

2. Service Quality

97% Positive

They resolved my State Tax Issues

accomplished more in just ONE week

3. Communication & Transparency

90% Positive

consistent communication with Capstone

es una pobre comunicación la que ellos tienen

4. Trust & Reliability

92% Positive

I am in the right place...where I'm supposed to be

tax resolution company you can trust

5. Process & Timeliness

83% Positive

whole thing was resolved in 3- 4 months

2 years and they have done absolutely nothing

6. Cost & Value

68% Positive

me dijeron que me cobraban casi $2.000 dólares más para seguir el caso

need 8,500 more

7. Financial Arrangements

70% Positive

payment plan that will not affect my lifestyle

refuse to give me my money back

FAQs

Quick answers based on verified editorial data

Is Capstone Tax Consulting, Inc. legitimate?

Yes, Capstone Tax Consulting, Inc. is a legitimate tax relief company established in 2015. The company maintains a 4.97 BBB rating based on 72 reviews, a 4.7 Google Maps rating from 213 reviews, and has accumulated 285 total customer reviews across platforms, demonstrating nearly a decade of consistent business operations.

What do customers say about Capstone Tax Consulting, Inc.?

Customer feedback is overwhelmingly positive across 285 reviews, with 100% positive sentiment for professionalism and support. Customers consistently praise the company's results, with one client noting they "negotiated my debt of $277,000 down to $1,050" and another stating the team "really listened to me" and were "knowledgeable, responsive, and dedicated." Communication receives 90.4% positive ratings, with clients appreciating being "communicated with at every step."

What are the complaints about Capstone Tax Consulting, Inc.?

Capstone Tax Consulting has minimal complaints with only 2 BBB complaints on record, 1 of which has been resolved. The complaints primarily focused on service performance issues and refund requests. Given the company's 285 total reviews, this represents an exceptionally low complaint rate, indicating strong customer satisfaction overall.

How does Capstone Tax Consulting, Inc. compare to other tax relief companies?

Capstone Tax Consulting stands out with a 4.97 BBB rating, which is among the highest in the tax relief industry. The company's 100% positive sentiment in professionalism and support, combined with 96.5% positive ratings for service quality, positions it well above industry averages. With 285 total reviews and successful debt negotiations including six-figure reductions, the company demonstrates both volume and quality of service.

How much does Capstone Tax Consulting, Inc. charge for their services?

While specific pricing isn't disclosed, customer feedback on cost and value shows 68.8% positive sentiment across 16 mentions. Some clients found the "cost was very reasonable" and appreciated "multiple options at different price points," though others expressed concerns about fees. The company appears to offer various pricing structures, but potential clients should request detailed quotes upfront.

How long does Capstone Tax Consulting, Inc. take to resolve tax issues?

Process and timeliness receives 82.8% positive sentiment, with many customers experiencing swift resolutions. One client reported work "accomplished in 12 hours" and others praised "very prompt in returning calls." However, complex cases may take longer, and a small percentage of customers experienced extended timelines, emphasizing the importance of setting realistic expectations based on case complexity.

How well does Capstone Tax Consulting, Inc. communicate with clients?

Communication and transparency scores 90.4% positive across 83 mentions, indicating strong performance in this area. Customers consistently report being "communicated with at every step" with "constant communication and fast response." Clients appreciate being "given reports each time they spoke w/ the IRS," though rare instances of callback delays have been reported.

Does Capstone Tax Consulting, Inc. offer payment plans?

Yes, based on customer feedback, the company offers flexible financial arrangements with 70% positive sentiment in this area. Customers report the company helped "set up an affordable payment plan" and "setup a payment program that we could afford." However, potential clients should clarify payment terms and refund policies upfront to avoid any misunderstandings.

Platform Breakdown

BBB

71 reviews

4.97

Trustpilot

No reviews

0.00

Google

218 reviews

4.70