Positive · Service Quality
I cannot thank Choice tax enough, owing 70k all the way down to 6k in tax liability. Thank you thank you!! It took a couple months and now I’m feeling much better.
Rank #155
Choice Tax Relief
Choice Tax Relief is a tax resolution company founded in 2010 that helps consumers address IRS debt and compliance issues. The company operates through its website at choicetaxrelief.com, offering services to negotiate with tax authorities on behalf of clients.
Trust score
5.85 /10
8+
verified reviews analyzed
Editorial Highlights
Choice Tax Relief receives mixed feedback from customers, with a 2.9 out of 5 rating on Trustpilot based on 7 reviews. Customer experiences vary significantly across service categories. Service Quality receives the highest satisfaction at 75% positive mentions, while Communication & Transparency shows 40% positive feedback. One satisfied customer reported success, stating they went from "owing 70k all the way down to 6k," while another praised the "super quick response." However, communication issues are evident, with one reviewer noting they "emailed him four times, crickets. Nothing. I have not heard a word from them in three months."
Strengths
1
Service Quality stands out as the company's primary strength, with 75% positive feedback from customers who experienced successful tax debt reductions and resolution of outstanding assessments.
2
Quick responsiveness receives praise from satisfied clients, with customers noting "super quick response" when initial contact is established.
3
Professional expertise is demonstrated through successful case outcomes, including clearing SFR assessments and significant debt reductions for clients.
Weaknesses
1
Cost & Value represents the most significant concern, receiving 0% positive feedback, with customers citing quotes "for nearly $1000 for a very simple fix."
2
Communication & Transparency issues affect 60% of mentions in this category, with customers reporting unresponsive representatives who "stopped responding altogether."
3
Inconsistent service delivery creates polarized customer experiences, ranging from highly satisfied to completely dissatisfied clients.
Positive
Complaint
Click on comment to see details
1. Communication & Transparency
emailed him four times, crickets. Nothing. I have not heard a word from them in three months.
stopped responding altogether
2. Service Quality
owing 70k all the way down to 6k
Choice Tax failed to apply the exemption
3. Professionalism & Support
4. Cost & Value
a quote for nearly $1000 for a very simple fix
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
I spoke with Elliot and he was very helpful in explaining my options with an Offer In Compromise and all other options! Since my IRS is quite small, I feel confident in how I will handle the debt. Also the videos in YouTube as done by Logan were helpful in directing me to you. As such I have referred another client to your services. Thanks again, Elliot was a big help!
Positive · Communication & Transparency
Disclaimer :-D I very happy with their answers because it was exactly what I was hoping for. I could reasonably hope for the answers i wanted was because of the excellent YouTube videos they made. The second thing that was outstanding was the super quick response. Two very strong pluses... well explained and quick response.
Positive · Service Quality
Disclaimer :-D I very happy with their answers because it was exactly what I was hoping for. I could reasonably hope for the answers i wanted was because of the excellent YouTube videos they made. The second thing that was outstanding was the super quick response. Two very strong pluses... well explained and quick response.
Positive · Service Quality
I found Choice Tax Relief through Logan Allec's free YouTube videos, which impressed me. From start to finish, I felt Logan and his team had a great deal of competency and integrity, and were more responsive in their communication than other CPA's I previously worked with, especially during peak tax filing times. His team successfully prepared and filed an SFR Recon return for me, and the return successfully cleared an outstanding SFR assessment with the IRS.
FAQs
Quick answers based on verified editorial data
Is Choice Tax Relief legitimate?
Yes, Choice Tax Relief is a legitimate tax resolution company that has been operating since 2010. The company has a 2.9 out of 5 rating on Trustpilot based on 7 customer reviews, indicating they are a real business providing tax services, though with mixed customer satisfaction results.
What do customers say about Choice Tax Relief?
Customer feedback is polarized, with 75% positive mentions for service quality but significant concerns about communication and costs. Satisfied customers report major successes like reducing debt from "70k all the way down to 6k" and praise "super quick response" times. However, dissatisfied customers cite poor communication, with one stating they "emailed him four times, crickets. Nothing" and received no response for three months.
What are the complaints about Choice Tax Relief?
Based on available review data, the main complaints center on communication failures and high costs. Customers report representatives who become unresponsive after initial contact and pricing that seems excessive, with one customer receiving "a quote for nearly $1000 for a very simple fix." No BBB complaint data is currently available for additional context.
How does Choice Tax Relief compare to other tax relief companies?
Choice Tax Relief's 2.9 Trustpilot rating places it in the lower tier compared to top-rated tax relief companies. While they demonstrate strong service quality results (75% positive feedback), their communication issues and cost concerns distinguish them negatively from competitors who typically maintain better customer service standards.
How much does Choice Tax Relief charge for their services?
Specific pricing information isn't publicly disclosed, but customer feedback indicates relatively high fees. One reviewer received "a quote for nearly $1000 for a very simple fix," suggesting the company may charge premium rates. The Cost & Value category received 0% positive feedback, indicating customers generally find their pricing unfavorable.
Does Choice Tax Relief have communication problems?
Yes, communication issues appear to be a significant problem based on customer reviews. Only 40% of communication-related mentions are positive, with customers reporting that representatives "stopped responding altogether" and describing situations where they "emailed him four times" with no response over three months.
What kind of results does Choice Tax Relief achieve for clients?
When Choice Tax Relief successfully completes cases, results can be substantial. Customers report significant debt reductions, including one case where debt was reduced from "70k all the way down to 6k." The company has also successfully "cleared an outstanding SFR assessment" for clients, demonstrating capability in complex tax resolution matters.
Is Choice Tax Relief responsive to customer inquiries?
Customer experiences with responsiveness vary dramatically. Some customers praise "super quick response" times during initial contact, while others report complete communication breakdowns with representatives who become unresponsive for months. This inconsistency suggests potential internal service delivery issues.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
2.90
Google
No reviews
N/A