Positive · Cost & Value
Civic Tax Relief saved me thousands of dollars!! They walked me through the whole process and even took payments. I highly recommend them if struggling with tax debt. I'm truly thinking for all their help and work!!
Rank #36
Civic Tax Relief
Civic Tax Relief, founded in 2017, operates from 555 Anton Blvd Suite 150 in Costa Mesa, California. The company specializes in helping taxpayers resolve IRS issues and negotiate tax debt settlements.
Trust score
7.78 /10
539+
verified reviews analyzed
Editorial Highlights
Based on 468 customer reviews across multiple platforms, Civic Tax Relief demonstrates strong performance in service delivery and customer support. The company achieves a 93.8% positive rating for Service Quality, with customers frequently noting they "resolved my tax issue" and "gave me a light at the end of the tunnel." Staff professionalism receives even higher marks at 96.6% positive sentiment, with clients praising representatives like "Tuyet Nguyen she was very helpful and amazing" and noting staff are "patient, knowledgeable and attentive." However, significant concerns emerge around cost-effectiveness, with only 31.8% positive sentiment in the Cost & Value category, as some clients report "they charged us $4,000.00 to reduce our taxes by $2,000.00" and "paid them $10k and they did absolutely nothing for me."
Strengths
1
Exceptional staff professionalism with 96.6% positive sentiment across 178 customer mentions, with clients consistently praising representatives for being patient, knowledgeable, and supportive throughout the tax resolution process.
2
Strong service quality performance at 93.8% positive sentiment from 242 mentions, with customers frequently reporting successful resolution of their IRS issues and significant reductions in tax burdens.
3
Effective communication practices earn 88.4% positive ratings from 95 mentions, with clients appreciating being "kept updated over the many months" and having representatives "explaining every detail and made sure I understood."
Show all strengths
4
Reliable process management with 84.6% positive sentiment, as customers report wage garnishments being stopped and receiving "much more affordable" payment arrangements.
Weaknesses
1
Significant cost concerns with only 31.8% positive sentiment in the Cost & Value category, as multiple customers report paying thousands in fees that exceeded their actual tax savings.
2
Trust and reliability issues affecting 52.8% positive sentiment, with some clients labeling the company "a scam" and expressing concerns about fraudulent practices.
Positive
Complaint
Click on comment to see details
1. Service Quality
2. Professionalism & Support
very thorough, patient and helpful
3. Communication & Transparency
I was reassured with good answers to all of my questions
Very poor communication and no results
4. Trust & Reliability
5. Cost & Value
charge you $695 and then ... ask for more money, $2,600
interested only in getting your money first before they even start
6. Process & Timeliness
walked me through the whole process
7. Financial Arrangements
even took payments
Customer review highlights
Representative verified feedback from customers
Positive · Process & Timeliness
Civic Tax Relief saved me thousands of dollars!! They walked me through the whole process and even took payments. I highly recommend them if struggling with tax debt. I'm truly thinking for all their help and work!!
Positive · Financial Arrangements
Civic Tax Relief saved me thousands of dollars!! They walked me through the whole process and even took payments. I highly recommend them if struggling with tax debt. I'm truly thinking for all their help and work!!
Positive · Professionalism & Support
Scott and the team at civic tax relief are very thorough, patient and helpful. I was reassured with good answers to all of my questions and didn't feel pressured to do anything I didn't understand. We're still in process of getting everything handled and I'm amazed at how smooth it's going. The price for piece of mind is not negotiable to me most of the time. The price for these services is very reasonable and affordable. I would be totally lost doing this on my own. I wouldn't want to. I'm glad my favorite radio station aired the commercial for these services because I struggle to make appointments and things sometimes but the team here just doesn't give up. They send me emails and call if I'm hard to reach. No penalties, all soo helpful and understanding. Thank you all at Civic Tax Relief! I'm happy to do business with you
Positive · Communication & Transparency
Scott and the team at civic tax relief are very thorough, patient and helpful. I was reassured with good answers to all of my questions and didn't feel pressured to do anything I didn't understand. We're still in process of getting everything handled and I'm amazed at how smooth it's going. The price for piece of mind is not negotiable to me most of the time. The price for these services is very reasonable and affordable. I would be totally lost doing this on my own. I wouldn't want to. I'm glad my favorite radio station aired the commercial for these services because I struggle to make appointments and things sometimes but the team here just doesn't give up. They send me emails and call if I'm hard to reach. No penalties, all soo helpful and understanding. Thank you all at Civic Tax Relief! I'm happy to do business with you
FAQs
Quick answers based on verified editorial data
Is Civic Tax Relief legitimate?
Yes, Civic Tax Relief is a legitimate tax resolution company established in 2017. The company maintains a 4.9 BBB rating based on 144 reviews and a 4.5 Google rating from 324 reviews, demonstrating established operations and generally positive customer feedback across 468 total reviews.
What do customers say about Civic Tax Relief?
Customer feedback is mixed but generally positive. 93.8% of service quality reviews are positive, with customers stating they "resolved my tax issue" and received "a light at the end of the tunnel." Staff professionalism receives 96.6% positive sentiment, with clients praising representatives as "patient, knowledgeable and attentive." However, cost concerns are significant, with only 31.8% positive sentiment regarding value for money.
What are the complaints about Civic Tax Relief?
The company has 11 BBB complaints with only 2 resolved (18% resolution rate). Common complaints include customers paying thousands in fees without receiving promised tax reductions, with some reporting their tax bills actually increased. Recent complaints cite promises of help that weren't delivered and difficulties obtaining refunds when services don't meet expectations.
How does Civic Tax Relief compare to other tax relief companies?
Civic Tax Relief stands out with exceptionally high professionalism ratings (96.6% positive) and strong service quality scores (93.8% positive). However, the company's cost-effectiveness rating of 31.8% positive sentiment falls below industry standards, and the low BBB complaint resolution rate of 18% suggests room for improvement in customer service recovery.
What are Civic Tax Relief's fees and is it worth the cost?
Customer sentiment on cost and value is notably poor at 31.8% positive. Some clients report paying $4,000 to reduce taxes by only $2,000, while others paid $10,000 with no results. However, satisfied customers describe the service as "worth every penny" and "affordable," suggesting fee structures may vary significantly based on case complexity.
How long does Civic Tax Relief take to resolve tax issues?
The company receives 84.6% positive sentiment for process and timeliness from 39 customer mentions. Successful clients report that Civic Tax Relief "walked through each process, seamlessly" and helped "quickly and easily." However, some customers note "the time frame they gave me to get my issue resolved was not met," indicating timeline expectations may sometimes be unrealistic.
How well does Civic Tax Relief communicate with clients?
Communication receives 88.4% positive sentiment from 95 mentions. Satisfied customers appreciate being "kept updated over the many months" and having staff "explaining every detail and made sure I understood." However, some clients report receiving "conflicting information" from different representatives and difficulties reaching the company after payment.
What payment arrangements does Civic Tax Relief offer?
Financial arrangements receive 81.5% positive sentiment from 27 mentions. Successful clients report the company "created a payment plan that fit me" and achieved settlements as low as $336. Some customers even received refunds over $500. However, unsuccessful clients report difficulty obtaining refunds, with company policies stating "no refunds" in some cases.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
3.20
Google
336 reviews
4.50