Rank #161

Clear Choice Tax Services, Inc.

Clear Choice Tax Services, Inc. is a tax preparation company founded in 2012 and located at 123 E Queen Ave, Spokane, WA 99207. The company operates through their website at clearchoicetaxservices.com, serving clients with various tax-related services.

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Trust score

5.81 /10

22+

verified reviews analyzed

Editorial Highlights

Based on 21 Google Maps reviews, Clear Choice Tax Services maintains a strong 4.8-star rating, reflecting overwhelmingly positive customer sentiment. Professionalism and support receive praise from 81.8% of mentions across 11 reviews, with customers highlighting staff knowledge and helpfulness. Service quality achieves a perfect 100% positive rating across 8 mentions, with clients noting the company goes "above and beyond our expectations" and helps them "figure out how to get the maximum amount." One satisfied customer emphasized that "Rosa is by far the most intelligent, helpful" professional they've encountered, while another noted the staff "made me feel comfortable" throughout the process.

Strengths

Service quality stands out with 100% positive feedback across 8 reviews, with customers consistently praising the company's ability to exceed expectations and deliver effective solutions.

Trust and reliability earn perfect scores from customers, with reviewers stating the company "can be trusted" and consistently goes "above and beyond" client expectations.

Communication receives 100% positive feedback, with clients appreciating that staff "explain everything" clearly throughout the tax preparation process.

Show all strengths

Professional support maintains strong approval at 81.8% positive across 11 mentions, with customers particularly praising staff knowledge and helpfulness.

Weaknesses

Process and timeliness present the most significant concern, with one customer reporting being "left to wait 40mins," representing the only negative feedback in this category.

While rare, there are isolated incidents of unprofessional behavior, with one reviewer describing their experience as "So unprofessional!" despite the overall 81.8% positive rating for professionalism.

Positive

Complaint

Click on comment to see details

1. Professionalism & Support

82% Positive

They are a joy to work with

So unprofessional!

2. Service Quality

100% Positive

get us all cought up with IRS filings

get us all caught up with IRS filings

3. Trust & Reliability

100% Positive

went above and beyond

can be trusted

4. Process & Timeliness

0% Positive

left me to wait 40mins

5. Communication & Transparency

100% Positive

they explain everything

FAQs

Quick answers based on verified editorial data

Is Clear Choice Tax Services, Inc. legitimate?

Yes, Clear Choice Tax Services, Inc. is a legitimate tax preparation company that has been in business since 2012. The company maintains a strong 4.8-star rating on Google Maps based on 21 verified customer reviews, demonstrating consistent service delivery over more than a decade of operation.

What do customers say about Clear Choice Tax Services, Inc.?

Customer feedback is overwhelmingly positive, with particular praise for service quality (100% positive), trust and reliability (100% positive), and communication (100% positive). Customers highlight that the company goes "above and beyond our expectations" and helps them "figure out how to get the maximum amount." Many reviewers specifically praise Rosa as "fantastic, knowledgeable" and note that staff "made me feel comfortable" throughout the process.

What are the complaints about Clear Choice Tax Services, Inc.?

Complaints about Clear Choice Tax Services are minimal based on available review data. The main concerns involve wait times, with one customer reporting being "left to wait 40mins," and rare instances of unprofessional behavior. However, these issues represent isolated incidents against a backdrop of overwhelmingly positive feedback across 21 reviews.

How does Clear Choice Tax Services, Inc. compare to other tax relief companies?

Clear Choice Tax Services stands out with its 4.8-star Google rating and perfect scores in service quality, trust and reliability, and communication categories. The company's 12+ years in business and consistent track record of exceeding customer expectations positions it favorably compared to many competitors in the tax preparation industry.

How professional is the staff at Clear Choice Tax Services, Inc.?

Staff professionalism receives strong approval from customers, with 81.8% positive feedback across 11 mentions. Customers consistently praise the knowledge and helpfulness of staff members, particularly highlighting Rosa as "by far the most intelligent, helpful" professional. While there was one isolated incident of unprofessional behavior, the vast majority of clients find the staff knowledgeable and supportive.

Does Clear Choice Tax Services, Inc. provide quality service?

Yes, service quality receives unanimous praise from customers, achieving 100% positive feedback across 8 reviews. Clients consistently report that the company goes "above and beyond our expectations" and effectively helps them "figure out how to get the maximum amount" on their tax returns. The perfect service quality rating demonstrates the company's commitment to delivering effective solutions.

Can I trust Clear Choice Tax Services, Inc. with my tax matters?

Customer feedback indicates Clear Choice Tax Services is highly trustworthy, with 100% positive ratings in the trust and reliability category. Reviewers specifically state the company "can be trusted" and consistently "went above and beyond" their expectations. The company's 12-year track record and strong customer ratings support its reliability.

How long do appointments take at Clear Choice Tax Services, Inc.?

While most customers don't report timing issues, there has been at least one instance where a customer was "left to wait 40mins." This appears to be an isolated incident rather than a systematic problem, as process and timeliness concerns represent only one negative mention out of 21 total reviews.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

No reviews

N/A

Google

21 reviews

4.80