Positive · Professionalism & Support
I had past and current year tax filings. They are professional and fast. Great results!!
Rank #39
Coast One Tax Group
Coast One Tax Group is a tax resolution company founded in 2008 and based in Encino, California. The firm operates from 15821 Ventura Blvd #300 and provides tax relief services through their website at coastonetaxgroup.com.
Trust score
7.76 /10
167+
verified reviews analyzed
Editorial Highlights
Based on 149 total reviews, Coast One Tax Group maintains strong customer satisfaction with a 4.9/5 BBB rating from 42 reviews and a 4.5/5 Google rating from 107 reviews. Customers consistently praise the company's service quality (98.4% positive sentiment) and professionalism (95.7% positive sentiment). One satisfied client noted, "My debt got settled down to 1,000 cash offer," while another shared, "they appealed my case and won." However, communication and trust ratings show more mixed results at 76.9% and 75% positive respectively, with some customers reporting issues like "calling and emailing 3-4 times in order to get a call back."
Strengths
1
Exceptional service quality with 98.4% positive sentiment across 63 mentions, with clients reporting significant debt reductions and successful case resolutions.
2
Strong professionalism and support (95.7% positive) with customers noting staff members "went above and beyond" and "were patient with me" throughout the process.
3
Perfect timeliness record with 100% positive sentiment in process and timeliness category, with clients praising how the company "resolved it rapidly" and provided "light at the end of the tunnel."
Weaknesses
1
Cost and value concerns show only 50% positive sentiment, with some customers reporting being "overcharged" and facing fees of $3,000.
2
Communication transparency issues affect 23.1% of mentions, with complaints about "fraudulent and misleading information" and difficulty reaching representatives.
3
Trust and reliability concerns in 25% of cases, with some severe complaints alleging "scam operation" behavior, though these represent a minority of experiences.
Positive
Complaint
Click on comment to see details
1. Service Quality
Great results
excellent job preparing my federal and Maryland state taxes
2. Professionalism & Support
professional
professional, knowledgeable
3. Communication & Transparency
told me that my state worked along with the ***
took 5 days to get anyone to respond
4. Trust & Reliability
you never should have taken our case
5. Process & Timeliness
professional and fast
6. Cost & Value
7. Financial Arrangements
they will not refund anything
Customer review highlights
Representative verified feedback from customers
Positive · Process & Timeliness
I had past and current year tax filings. They are professional and fast. Great results!!
Positive · Service Quality
I had past and current year tax filings. They are professional and fast. Great results!!
Positive · Service Quality
I had a wonderful experience with Coast One handling my taxes this year. They did an excellent job preparing my federal and Maryland state taxes and made sure I received all the tax credits and benefits available to me. Their team was professional, knowledgeable, and took the time to explain everything clearly. I truly appreciate their attention to detail and the care they put into helping their clients. I highly recommend Coast One to anyone looking for a trustworthy and reliable tax consultant!
Positive · Professionalism & Support
I had a wonderful experience with Coast One handling my taxes this year. They did an excellent job preparing my federal and Maryland state taxes and made sure I received all the tax credits and benefits available to me. Their team was professional, knowledgeable, and took the time to explain everything clearly. I truly appreciate their attention to detail and the care they put into helping their clients. I highly recommend Coast One to anyone looking for a trustworthy and reliable tax consultant!
FAQs
Quick answers based on verified editorial data
Is Coast One Tax Group legitimate?
Yes, Coast One Tax Group is a legitimate tax relief company that has been operating since 2008. The company maintains a 4.9/5 rating on the Better Business Bureau from 42 reviews and a 4.5/5 rating on Google from 107 reviews, indicating strong customer satisfaction across 149 total reviews.
What do customers say about Coast One Tax Group?
Customer feedback is predominantly positive, with 98.4% positive sentiment for service quality and 95.7% for professionalism. Clients report successful outcomes like "My debt got settled down to 1,000 cash offer" and praise staff who "went above and beyond." However, some customers have experienced communication challenges, with complaints about "calling and emailing 3-4 times in order to get a call back."
What are the complaints about Coast One Tax Group?
Coast One Tax Group has received 3 BBB complaints, all resolved. The main issues involved billing disputes, including predatory marketing practices and unexpected additional fees for services like tax return preparation. Some customers also reported communication difficulties and concerns about contract terms not being clearly explained upfront.
How does Coast One Tax Group compare to other tax relief companies?
Coast One Tax Group performs well compared to industry standards with a 4.9/5 BBB rating and 4.5/5 Google rating. The company's standout metrics include 98.4% positive sentiment for service quality and 100% positive sentiment for timeliness, indicating strong performance in case resolution and customer service delivery.
What are Coast One Tax Group's fees and pricing?
Customer feedback on Coast One's pricing shows mixed results, with only 50% positive sentiment on cost and value. While some clients report significant savings, with one noting they "settled for a fraction of what I owed - $15,000 reduced to $400," others have complained about being "overcharged" with fees reaching $3,000. Potential clients should request detailed fee breakdowns upfront.
How long does Coast One Tax Group take to resolve tax issues?
Coast One Tax Group receives perfect marks for timeliness, with 100% positive sentiment across 11 mentions. Customers report the company "resolved it rapidly" and provided "light at the end of the tunnel." The specific timeline varies by case complexity, but client feedback suggests efficient processing compared to industry standards.
How is Coast One Tax Group's customer communication?
Communication receives mixed feedback with 76.9% positive sentiment. While many customers praise representatives who "kept me informed at all times" and were "always polite, always responsive," others report frustrations with callback delays and instances of "fraudulent and misleading information." The company appears to have improved communication practices based on more recent reviews.
What types of tax problems does Coast One Tax Group handle?
Based on customer reviews, Coast One Tax Group handles various tax debt situations including IRS settlements, tax appeals, and significant debt reductions. Clients have reported successful outcomes such as appealing cases and winning, settling large debts for minimal amounts, and resolving both federal and state tax issues, though some note state tax matters can be more complex.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
N/A
Google
107 reviews
4.50