Rank #133

Colonial Tax Consultants

Colonial Tax Consultants is a Denver-based tax relief company founded in 2004, serving clients from their office at 2000 S Colorado Blvd Suite 2000-425, Denver, CO 80222. The company operates through their website at ctctax.com and has built a substantial customer base over two decades in business.

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Trust score

6.10 /10

93+

verified reviews analyzed

Editorial Highlights

Based on 86 Google Maps reviews, Colonial Tax Consultants maintains a strong 4.8-star rating with predominantly positive customer feedback. The company excels in professionalism and support, earning positive sentiment from 93.6% of the 47 customers who commented on this aspect. Service quality receives universal praise, with 100% positive feedback from 43 mentions, including testimonials like "Michelle has saved me over $160,000" and "a debt of over $1,000,000 that could never be repaid was reduced to $5,000." Communication and transparency show solid performance at 87% positive from 23 reviews, with customers noting they are "prompt, courteous, and upfront" and "always responded quickly and informatively."

Strengths

Service Quality delivers exceptional results, achieving 100% positive feedback from 43 customer mentions, with documented savings including one client saving over $160,000 and another reducing a million-dollar debt to just $5,000.

Process & Timeliness receives perfect marks from all 18 customers who commented, with clients praising how the company "made the whole process as easy as could be" and completed work "in a very timely and professional manner."

Financial Arrangements earn 100% positive feedback from 4 reviews, with customers appreciating the company's flexibility in setting up "very reasonable payment plans" and competitive rates.

Show all strengths

Professionalism & Support maintains strong performance with 93.6% positive sentiment from 47 mentions, with customers highlighting the staff's "sharpness and knowledge of the system" and compassionate approach.

Weaknesses

Cost & Value shows the lowest satisfaction rate at 80% positive from 10 mentions, with some clients noting that "state taxes are not included" in services and concerns about paying "over $5000" in fees.

Communication & Transparency, while generally strong at 87% positive, has some customers reporting "extremely poor communication" and feeling "talked at rather than given simple answers" to their questions.

Trust & Reliability concerns affect 8.3% of the 12 customers who commented on this aspect, with one reviewer alleging the company "are scammers," though this represents a small minority of experiences.

Positive

Complaint

Click on comment to see details

1. Professionalism & Support

94% Positive

what a great experience it has been working with Rick and staff

Nate Mirelez answered my email because he has been a god sent for us

2. Service Quality

100% Positive

they did everything in a prompt, efficient manner

help me get everything back on track

3. Communication & Transparency

87% Positive

did exactly what he said he was going to do

communication is extremely poor

4. Process & Timeliness

100% Positive

in 2 months I have my life back

made the process easy to understand

5. Trust & Reliability

92% Positive

you can count on Colonial. They will take care of you

If you are looking for someone you can trust with your taxes

6. Cost & Value

82% Positive

very reasonable with their fees

paid over $5000

7. Financial Arrangements

100% Positive

never charged me a penny

set me up with a very reasonable payment plan

FAQs

Quick answers based on verified editorial data

Is Colonial Tax Consultants legitimate?

Yes, Colonial Tax Consultants is a legitimate tax relief company established in 2004 with over 20 years in business. The company maintains a 4.8-star rating on Google Maps based on 86 verified customer reviews and operates from a physical office location in Denver, Colorado.

What do customers say about Colonial Tax Consultants?

Customer feedback is predominantly positive, with particularly strong praise for service quality (100% positive sentiment) and professionalism (93.6% positive). Clients report significant savings, with one noting "Michelle has saved me over $160,000" and another stating "a debt of over $1,000,000 that could never be repaid was reduced to $5,000." Customers consistently praise the company as "honest, upfront, compassionate and professional."

What are the complaints about Colonial Tax Consultants?

Complaints are minimal and primarily focus on cost transparency and communication issues. Some clients noted concerns about additional costs, mentioning "state taxes are not included" in the base service. A small number of customers reported communication problems, feeling they were "talked at rather than given simple answers." These issues represent a small minority of the overall customer experience.

How does Colonial Tax Consultants compare to other tax relief companies?

Colonial Tax Consultants stands out with its 4.8-star Google rating and perfect scores in service quality and process efficiency. The company's 20-year track record and documented client savings, including cases where debts over $1 million were reduced to $5,000, demonstrate strong performance compared to newer or less established competitors.

How much does Colonial Tax Consultants charge for their services?

While specific pricing details vary by case, customer feedback on cost and value shows 80% positive sentiment from 10 mentions. Some clients found their rates "very competitive," though others paid "over $5000" for services. Potential clients should clarify upfront that state tax services may not be included in the base fee structure.

How long does the tax resolution process take with Colonial Tax Consultants?

Colonial Tax Consultants receives perfect marks for timeliness, with 100% positive feedback from 18 customers who commented on process speed. Clients consistently report work completed "in a very timely and professional manner" with the company making "the whole process as easy as could be" and "quick and simple."

How is Colonial Tax Consultants' customer communication?

Communication receives generally positive feedback with 87% positive sentiment from 23 reviews. Most customers report the company is "prompt, courteous, and upfront" and "always responded quickly and informatively." However, 13% of customers experienced communication issues, reporting "extremely poor communication" or feeling rushed during consultations.

Does Colonial Tax Consultants offer payment plans?

Yes, Colonial Tax Consultants offers flexible payment arrangements, earning 100% positive feedback from customers who commented on this aspect. Clients report the company will "set up a very reasonable payment plan" and is "flexible with a payment plan," making their services more accessible to clients with financial constraints.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

No reviews

N/A

Google

91 reviews

4.80