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Rank #19

Community Tax logoCommunity Tax

Community Tax is a tax relief company founded in 2010 and based in Jacksonville, Florida. The company provides tax resolution services to help individuals and businesses resolve IRS issues and back tax problems.

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Trust score
8.34 /10
1,784+
verified reviews analyzed

Editorial Highlights

Based on 1,796 customer reviews across multiple platforms, Community Tax maintains strong ratings with a 4.12/5 on BBB, 4.4/5 on Trustpilot, and 4.4/5 on Google Maps. Customers consistently praise the company's professionalism and support, with 94.3% of the 649 mentions in this category being positive. One satisfied customer noted the staff "made me feel like they care about me as an individual" and appreciated how they "takes pride in his vast knowledge." However, service quality shows more mixed results at 81.9% positive among 518 mentions, with some customers reporting frustration that "they cant get money out of you" while others celebrated that the company was "able to help me clear over $30,000 in back taxes."

Strengths

1

Exceptional professionalism and support with 94.3% positive feedback across 649 customer mentions, highlighting knowledgeable and empathetic staff who provide personalized attention.

2

Strong service quality performance at 81.9% positive among 518 reviews, with documented success stories of significant tax debt reductions including cases where customers only had to "pay the IRS $225.00" after resolution.

3

Solid communication practices with 67.6% positive ratings among 432 mentions, with customers appreciating being "updated weekly" and having complex tax matters explained clearly.

Show all strengths
4

Reasonable process efficiency at 68.8% positive feedback, with some customers reporting quick resolutions where staff "took care of me in less than a month."

Weaknesses

1

Cost and value concerns represent the biggest challenge, with only 33.3% positive feedback among 129 mentions, including complaints about "false advertising" and cases where customers felt the service "didn't help much on my case."

2

Trust and reliability issues affect half of customers, with exactly 50% positive ratings among 172 mentions, including serious allegations of being a "total scam" and instances where the company "simply got their full payment and left him out to hang."

3

Financial arrangements generate mixed results with 55% positive feedback among 80 mentions, with some customers reporting they "wouldn't refund the money" despite advertised guarantees.

Positive

Complaint

Click on comment to see details

1. Professionalism & Support

94% Positive

The whole team and everyone who has helped me has been wonderful.

Everyone was so helpful

2. Service Quality

82% Positive

helped us qualify for taxpayer assistance

they never said I have done their work already

3. Communication & Transparency

67% Positive

Haven’t heard back in years

cant get them to respond to emails answer any calls

4. Trust & Reliability

49% Positive

this feels like a scam

They did not ever file an amendment for me at all

5. Process & Timeliness

68% Positive

they told me... this could take months

My case was not escalated until I complained in January

6. Cost & Value

33% Positive

a ridiculous amount to be able to help you and set you up with the plan: kinda seems like a scam

get you to pay 400 and then tells you a price for service

7. Financial Arrangements

55% Positive

kicked out of the program without prior warning

They took 1800.00$ from me for tax service and did nothing

FAQs

Quick answers based on verified editorial data

Is Community Tax legitimate?
Yes, Community Tax is a legitimate tax relief company founded in 2010 with 14 years in business. The company maintains solid ratings across review platforms: 4.12/5 on BBB (137 reviews), 4.4/5 on Trustpilot (829 reviews), and 4.4/5 on Google Maps (830 reviews), totaling 1,796 verified customer reviews.
What do customers say about Community Tax?
Customer feedback is largely positive for professionalism and support (94.3% positive) and service quality (81.9% positive). Satisfied customers report that staff "made me feel like they care about me as an individual" and achieved significant results like helping "clear over $30,000 in back taxes." However, cost and value concerns show only 33.3% positive feedback, with some customers citing "false advertising" and inadequate results.
What are the complaints about Community Tax?
Community Tax has 11 BBB complaints with only 2 resolved (18% resolution rate). Recent complaints include allegations of misleading money-back guarantees, taking large fees ($4,200-$12,388) without delivering promised results, and providing services equivalent to what customers could arrange directly with the IRS. Some customers report being left "no better off" after paying substantial fees.
How does Community Tax compare to other tax relief companies?
Community Tax's ratings (4.12-4.4/5) are competitive within the tax relief industry, and their 94.3% positive rating for professionalism stands out as exceptional. However, their 18% BBB complaint resolution rate and 33.3% positive rating for cost and value indicate areas where they lag behind better-performing competitors in the tax relief space.
What are Community Tax's fees and pricing?
Based on customer complaints, Community Tax's fees can range from $4,200 to over $12,000, with some customers paying $12,388 for services. Only 33.3% of customers felt they received good value, with complaints about "false advertising" regarding pricing and guarantees. Some customers report being quoted fees between $4,000-$7,000 with unclear savings projections.
How long does Community Tax take to resolve cases?
Timeline experiences vary significantly, with 68.8% positive feedback on process and timeliness. Some customers report quick resolution where staff "took care of me in less than a month," while others experienced delays with cases remaining "far away from being resolved" after "over a year and $5k for their services" with no resolution achieved.
Does Community Tax communicate well with clients?
Communication receives mixed reviews with 67.6% positive feedback among 432 mentions. Satisfied customers appreciate being "updated weekly" and having complex matters explained clearly. However, negative experiences include staff who "won't return a call or provide an update" and instances where customers felt the company would "investigate rather than assist with resolving the issue."
Does Community Tax offer refunds?
Financial arrangements show mixed results with 55% positive feedback. Some customers successfully received refunds, with reports that "Community Tax returned the money they charged me" and "they gave me a full refund." However, others report the company "wouldn't refund the money" despite advertised money-back guarantees, creating confusion about actual refund policies.

Platform Breakdown

BBB
BBB

144 reviews

4.17
BBB
Trustpilot

837 reviews

4.40
BBB
Google

832 reviews

4.40