Community Tax is a tax relief company founded in 2010 and based in Jacksonville, Florida. The company provides tax resolution services to help individuals and businesses resolve IRS issues and back tax problems.
Based on 1,796 customer reviews across multiple platforms, Community Tax maintains strong ratings with a 4.12/5 on BBB, 4.4/5 on Trustpilot, and 4.4/5 on Google Maps. Customers consistently praise the company's professionalism and support, with 94.3% of the 649 mentions in this category being positive. One satisfied customer noted the staff "made me feel like they care about me as an individual" and appreciated how they "takes pride in his vast knowledge." However, service quality shows more mixed results at 81.9% positive among 518 mentions, with some customers reporting frustration that "they cant get money out of you" while others celebrated that the company was "able to help me clear over $30,000 in back taxes."
Exceptional professionalism and support with 94.3% positive feedback across 649 customer mentions, highlighting knowledgeable and empathetic staff who provide personalized attention.
Strong service quality performance at 81.9% positive among 518 reviews, with documented success stories of significant tax debt reductions including cases where customers only had to "pay the IRS $225.00" after resolution.
Solid communication practices with 67.6% positive ratings among 432 mentions, with customers appreciating being "updated weekly" and having complex tax matters explained clearly.
Reasonable process efficiency at 68.8% positive feedback, with some customers reporting quick resolutions where staff "took care of me in less than a month."
Cost and value concerns represent the biggest challenge, with only 33.3% positive feedback among 129 mentions, including complaints about "false advertising" and cases where customers felt the service "didn't help much on my case."
Trust and reliability issues affect half of customers, with exactly 50% positive ratings among 172 mentions, including serious allegations of being a "total scam" and instances where the company "simply got their full payment and left him out to hang."
Financial arrangements generate mixed results with 55% positive feedback among 80 mentions, with some customers reporting they "wouldn't refund the money" despite advertised guarantees.
Positive
Complaint
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they did an exemplary job with my file
work hard for me
my IRS tax case has finally been resolved
have no progress
good luck getting a response
this scam company
my experience was a long time
$15,000 in fees
Representative verified feedback from customers
Positive · Professionalism & Support
I have had a great experience with my team Shirlene Lopez, and tax practitioner Giancarlo Martinez Chavez. they did an exemplary job with my file very happy with them and community as a whole I will recommend using them with your tax needs
Positive · Professionalism & Support
my experience was a long time but in the end it was well worth it Shirlene Lopez and her staff Khoa Lam and Amanda Disotell work hard for me
Positive · Service Quality
For more than 11 years, I lived with the constant fear and emotional weight of an IRS tax debt that had grown to more than $167,000. There wasn't a single day that I wasn't worried about what might happen next. The stress affected my sleep, my finances, my business, and my peace of mind. During those years, I spent thousands of dollars hiring other tax resolution companies that promised they could help. Unfortunately, none of them were able to resolve my case. Every disappointment left me feeling more discouraged and hopeless. Then I found Community Tax. From my very first conversation, I knew this experience was different. Carlita August (Case Advocate), Teri Pepitone Wilson (Lead Case Advocate), and Aida S. Nunez Estevez, Esq. (Tax Practitioner) treated me like a person—not just another client or case number. They listened without judgment, explained everything in a way I could understand, and gave me hope when I had almost none left. Their professionalism, compassion, patience, and deep knowledge of IRS tax law were evident throughout the entire process. They kept me informed every step of the way and never made promises they couldn't keep. Instead, they worked tirelessly on my behalf. Today, after carrying this burden for more than a decade, my IRS tax case has finally been resolved. It is difficult to describe the feeling of finally being free after living under such an enormous financial and emotional burden for so many years. Community Tax didn't just resolve my tax debt—they gave me my life back. I will forever be grateful to Carlita, Teri, Aida, and the entire Community Tax team. If you feel like you've run out of options, don't give up. They changed my future, and I wholeheartedly recommend them.
Positive · Professionalism & Support
For more than 11 years, I lived with the constant fear and emotional weight of an IRS tax debt that had grown to more than $167,000. There wasn't a single day that I wasn't worried about what might happen next. The stress affected my sleep, my finances, my business, and my peace of mind. During those years, I spent thousands of dollars hiring other tax resolution companies that promised they could help. Unfortunately, none of them were able to resolve my case. Every disappointment left me feeling more discouraged and hopeless. Then I found Community Tax. From my very first conversation, I knew this experience was different. Carlita August (Case Advocate), Teri Pepitone Wilson (Lead Case Advocate), and Aida S. Nunez Estevez, Esq. (Tax Practitioner) treated me like a person—not just another client or case number. They listened without judgment, explained everything in a way I could understand, and gave me hope when I had almost none left. Their professionalism, compassion, patience, and deep knowledge of IRS tax law were evident throughout the entire process. They kept me informed every step of the way and never made promises they couldn't keep. Instead, they worked tirelessly on my behalf. Today, after carrying this burden for more than a decade, my IRS tax case has finally been resolved. It is difficult to describe the feeling of finally being free after living under such an enormous financial and emotional burden for so many years. Community Tax didn't just resolve my tax debt—they gave me my life back. I will forever be grateful to Carlita, Teri, Aida, and the entire Community Tax team. If you feel like you've run out of options, don't give up. They changed my future, and I wholeheartedly recommend them.
Positive · Professionalism & Support
For more than 11 years, I lived with the constant fear and emotional weight of an IRS tax debt that had grown to more than $167,000. There wasn't a single day that I wasn't worried about what might happen next. The stress affected my sleep, my finances, my business, and my peace of mind. During those years, I spent thousands of dollars hiring other tax resolution companies that promised they could help. Unfortunately, none of them were able to resolve my case. Every disappointment left me feeling more discouraged and hopeless. Then I found Community Tax. From my very first conversation, I knew this experience was different. Carlita August (Case Advocate), Teri Pepitone Wilson (Lead Case Advocate), and Aida S. Nunez Estevez, Esq. (Tax Practitioner) treated me like a person—not just another client or case number. They listened without judgment, explained everything in a way I could understand, and gave me hope when I had almost none left. Their professionalism, compassion, patience, and deep knowledge of IRS tax law were evident throughout the entire process. They kept me informed every step of the way and never made promises they couldn't keep. Instead, they worked tirelessly on my behalf. Today, after carrying this burden for more than a decade, my IRS tax case has finally been resolved. It is difficult to describe the feeling of finally being free after living under such an enormous financial and emotional burden for so many years. Community Tax didn't just resolve my tax debt—they gave me my life back. I will forever be grateful to Carlita, Teri, Aida, and the entire Community Tax team. If you feel like you've run out of options, don't give up. They changed my future, and I wholeheartedly recommend them.
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