Rank #55

Compass Tax Group LLC

Compass Tax Group LLC is a Colorado-based tax relief company founded in 2014, operating from Broomfield, Colorado. The company provides tax resolution services including IRS issue resolution, offer in compromise negotiations, and payroll tax problem assistance.

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Trust score

7.22 /10

67+

verified reviews analyzed

Editorial Highlights

Based on 60 customer reviews across major platforms, Compass Tax Group LLC maintains mixed but generally positive ratings, with a 4.1/5 on Google Maps, 3.8/5 on Trustpilot, and 3.29/5 with the Better Business Bureau. Service Quality stands out as the company's strongest area with 95.5% positive feedback, while Trust & Reliability shows more mixed results at 52.6% positive sentiment. Customers frequently praise the company's effectiveness, with one noting they "take hundreds of thousands of tax liability down to just a couple thousand" and another stating the attorney "made me feel empowered and safe." However, some customers report concerning experiences, with complaints about "representatives lie each time" and instances of unprofessional behavior. The Professionalism & Support category shows 68.3% positive feedback, indicating room for improvement in customer service consistency.

Strengths

Service Quality Excellence: With 95.5% positive feedback across 22 mentions, customers consistently report successful tax issue resolutions, including complex payroll tax problems and offer in compromise negotiations.

Professional Staff Knowledge: The Professionalism & Support category shows 68.3% positive sentiment, with customers specifically praising attorney Chris Tibbals for being "personal and professional" and helping clients "navigate the IRS system."

Transparent Pricing: Cost & Value feedback is 66.7% positive, with customers noting the company "gave us a quote and stuck with it. No additional fees or costs."

Show all strengths

Effective Communication: When functioning properly, 65% of Communication & Transparency feedback is positive, with customers appreciating being "kept updated with filings and case movement."

Weaknesses

Trust & Reliability Concerns: Only 52.6% of feedback in this category is positive, with some customers reporting "fraudulent unsolicited calls" and instances of representatives not following through on promises.

Inconsistent Customer Service: While many praise the staff, some customers report "rude and horrible service" and "extremely unprofessional" behavior, indicating inconsistent service delivery.

Communication Issues: Despite positive cases, 35% of communication feedback is negative, with some customers reporting that "representatives lie each time" and experiencing misleading promises.

Positive

Complaint

Click on comment to see details

1. Professionalism & Support

68% Positive

immediately hung up

started interrupting me, and then hung up on me

2. Service Quality

95% Positive

immediately put our minds at ease

got us into a plan to resolve the issue in full

3. Communication & Transparency

65% Positive

they were lying after I returned the call

whipped out a score of scare tactics

4. Trust & Reliability

53% Positive

business skirting the law with unethical attempts

they are not to be trusted

5. Cost & Value

67% Positive

charged $3k for 3 phone calls

wanted to charge me $8,000

6. Process & Timeliness

50% Positive

IRS delayed and prolonged the case for months

7. Financial Arrangements

100% Positive

saved me several thousand dollars

FAQs

Quick answers based on verified editorial data

Is Compass Tax Group LLC legitimate?

Yes, Compass Tax Group LLC is a legitimate tax relief company that has been operating since 2014. The company has received 60 verified reviews across major platforms, earning a 4.1/5 rating on Google Maps (40 reviews), 3.8/5 on Trustpilot (13 reviews), and maintains a BBB profile with a 3.29/5 rating (7 reviews). Their decade-plus operation and presence across multiple review platforms indicates legitimacy, though customer satisfaction varies.

What do customers say about Compass Tax Group LLC?

Customer feedback is mixed but generally leans positive, with particularly strong praise for service effectiveness. Customers report successful outcomes, with one stating they "take hundreds of thousands of tax liability down to just a couple thousand." Many appreciate the professional staff, noting their attorney "made me feel empowered and safe." However, some customers report negative experiences, including complaints about representatives who "lie each time" and instances of unprofessional behavior.

What are the complaints about Compass Tax Group LLC?

Based on available review data, the main complaints involve trust and reliability issues (52.6% positive sentiment), including reports of "fraudulent unsolicited calls" and representatives not following through on commitments. Some customers also report communication problems and unprofessional behavior, though these appear to be inconsistent rather than systematic issues. The BBB profile shows 7 reviews but no specific complaint resolution data is available.

How does Compass Tax Group LLC compare to other tax relief companies?

Compass Tax Group LLC shows above-average performance in service quality (95.5% positive feedback) compared to many tax relief companies, but struggles with consistency in customer service and trust metrics. Their Google Maps rating of 4.1/5 is competitive, though their BBB rating of 3.29/5 is below industry leaders. The company's strength in actual tax resolution outcomes sets them apart, but reliability concerns may give potential clients pause.

What are Compass Tax Group LLC's fees and pricing structure?

Customer feedback on pricing shows 66.7% positive sentiment, with several customers praising the company for providing quotes and sticking to them with "no additional fees or costs." However, some customers report high fees, with complaints about being "charged $3k for 3 phone calls" and quotes as high as $8,000. The company appears to provide upfront quotes, though the actual fees may vary significantly based on case complexity.

How is Compass Tax Group LLC's communication with clients?

Communication feedback is mixed, with 65% positive sentiment. Satisfied customers report being "kept updated with filings and case movement" and receiving prompt callbacks with updates. However, 35% of communication feedback is negative, with some customers reporting that representatives use "scare tactics" and provide misleading information. The inconsistency in communication quality appears to be a significant concern for the company.

What types of tax problems does Compass Tax Group LLC handle?

Based on customer reviews, Compass Tax Group LLC handles various IRS issues including payroll tax problems, offer in compromise negotiations, and general tax liability resolution. Customers report successful outcomes with complex cases, including one who noted an "excellent job in resolving an IRS payroll tax issue" and another who achieved significant liability reduction through their services.

How long has Compass Tax Group LLC been in business and where are they located?

Compass Tax Group LLC has been in operation since 2014, giving them over 10 years of experience in tax resolution services. They are located at 9769 W 119th Dr Suite 28, Broomfield, CO 80021, and maintain a website at compasstaxgroup.com. Their established presence in Colorado and decade of operation demonstrates business stability in the tax relief industry.

Platform Breakdown

BBB

7 reviews

3.29

Trustpilot

13 reviews

3.80

Google

40 reviews

4.10