Positive · Professionalism & Support
I was getting wages garnished and owed back taxes ****** and ******* really helped me out and made the process easy
Rank #13
Defense Tax Partners - Tax Attorney, IRS Tax Relief Settlement, Free Consultation
Defense Tax Partners - Tax Attorney, IRS Tax Relief Settlement, Free Consultation is a tax resolution firm founded in 2013, operating from 300 E Esplanade Dr # 949, Oxnard, CA 93036. The company specializes in IRS tax relief settlements and provides free consultations through their website at californiataxattorneys.net.
Trust score
8.60 /10
191+
verified reviews analyzed
Editorial Highlights
Based on 177 reviews across multiple platforms, Defense Tax Partners demonstrates strong performance in core service areas with a BBB rating of 4.7/5 from 74 reviews and a perfect 5.0/5 Google Maps rating from 49 reviews. However, the company shows a concerning 1.3/5 rating on Trustpilot from 54 reviews. Customer feedback highlights significant tax debt reductions, with clients reporting outcomes like "we had to pay the IRS $8,500 instead of $80,000" and "negotiated an OIC that literally saved me tens of thousands of dollars." The professionalism receives particularly high praise, with 96.4% positive sentiment and comments about staff being "helpful, knowledgeable, patient and kind."
Strengths
1
Exceptional professionalism and support with 96.4% positive sentiment across 55 mentions, with clients consistently praising staff as knowledgeable and courteous.
2
Outstanding service quality achieving 91.2% positive sentiment from 57 mentions, delivering substantial tax debt reductions including cases where clients paid thousands instead of tens of thousands owed.
3
Strong process management with 79.3% positive feedback on timeliness and ease of experience, with clients noting the stress relief provided.
Show all strengths
4
Excellent Google Maps reputation with a perfect 5.0/5 rating from 49 local reviews.
Weaknesses
1
Significant cost and value concerns with only 18.2% positive sentiment, indicating widespread client dissatisfaction with pricing relative to outcomes received.
2
Communication and transparency issues affecting 44 mentions with 65.9% positive sentiment, including complaints about "months went by with no communication" and "Bad communication."
3
Major platform rating disparity, particularly the 1.3/5 Trustpilot rating which sharply contrasts with higher BBB and Google ratings.
Positive
Complaint
Click on comment to see details
1. Service Quality
still in the same situation I was in before I even started with them
I'm still in the same situation I was in before reaching out to them
2. Professionalism & Support
really helped me out
her caring and compassionate attitude
3. Communication & Transparency
4. Process & Timeliness
made the process easy
nothing has been done
5. Trust & Reliability
6. Cost & Value
spent the total of $17,000
I spent a of $17k
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Process & Timeliness
I was getting wages garnished and owed back taxes ****** and ******* really helped me out and made the process easy
Positive · Communication & Transparency
******* took over my case after some communication difficulties / lack of response from the person originally handling my account. She was *amazing*!!She kept me informed throughout the process and was informative and reassuring when anxiety, frustration, and a desire to be DONE got the better of me.******* was sensitive and understanding (dealing with my late husband's back taxes) and made sure I felt important and well-cared for after feeling tossed aside initially.I am so so grateful for her help and professionalism, her knowledge and advice, and her caring and compassionate attitude for the entire 11 months it took to get everything closed out when I'd been attempting to do so for over 4 years before hiring Defense Tax.******* made a very emotional and challenging situation as smooth as possible and I'm so grateful to have this weight lifted. I can't say enough good things about her.Thank you, *******. Truly. I know you know what a weight this was on me and has been for such a long time. You're so good at what you do and I appreciate the extra time and effort you made to help me believe this was going to end up okay -- and it did -- when it seemed so impossible. Thank you, thank you, thank you.
Positive · Professionalism & Support
******* took over my case after some communication difficulties / lack of response from the person originally handling my account. She was *amazing*!!She kept me informed throughout the process and was informative and reassuring when anxiety, frustration, and a desire to be DONE got the better of me.******* was sensitive and understanding (dealing with my late husband's back taxes) and made sure I felt important and well-cared for after feeling tossed aside initially.I am so so grateful for her help and professionalism, her knowledge and advice, and her caring and compassionate attitude for the entire 11 months it took to get everything closed out when I'd been attempting to do so for over 4 years before hiring Defense Tax.******* made a very emotional and challenging situation as smooth as possible and I'm so grateful to have this weight lifted. I can't say enough good things about her.Thank you, *******. Truly. I know you know what a weight this was on me and has been for such a long time. You're so good at what you do and I appreciate the extra time and effort you made to help me believe this was going to end up okay -- and it did -- when it seemed so impossible. Thank you, thank you, thank you.
Positive · Professionalism & Support
******* took over my case after some communication difficulties / lack of response from the person originally handling my account. She was *amazing*!!She kept me informed throughout the process and was informative and reassuring when anxiety, frustration, and a desire to be DONE got the better of me.******* was sensitive and understanding (dealing with my late husband's back taxes) and made sure I felt important and well-cared for after feeling tossed aside initially.I am so so grateful for her help and professionalism, her knowledge and advice, and her caring and compassionate attitude for the entire 11 months it took to get everything closed out when I'd been attempting to do so for over 4 years before hiring Defense Tax.******* made a very emotional and challenging situation as smooth as possible and I'm so grateful to have this weight lifted. I can't say enough good things about her.Thank you, *******. Truly. I know you know what a weight this was on me and has been for such a long time. You're so good at what you do and I appreciate the extra time and effort you made to help me believe this was going to end up okay -- and it did -- when it seemed so impossible. Thank you, thank you, thank you.
FAQs
Quick answers based on verified editorial data
Is Defense Tax Partners - Tax Attorney, IRS Tax Relief Settlement, Free Consultation legitimate?
Yes, Defense Tax Partners is a legitimate tax resolution firm established in 2013 with 11 years of operation. The company maintains a 4.7/5 BBB rating from 74 reviews and a perfect 5.0/5 Google Maps rating from 49 reviews, demonstrating credibility across 177 total customer reviews.
What do customers say about Defense Tax Partners - Tax Attorney, IRS Tax Relief Settlement, Free Consultation?
Customer feedback is predominantly positive for service quality (91.2% positive sentiment) and professionalism (96.4% positive sentiment). Clients report significant tax debt reductions, with testimonials like "we had to pay the IRS $8,500 instead of $80,000" and praise staff as "helpful, knowledgeable, patient and kind." However, some clients express concerns about communication gaps and pricing value.
What are the complaints about Defense Tax Partners - Tax Attorney, IRS Tax Relief Settlement, Free Consultation?
Based on available review data, the main complaints center on cost and value concerns (only 18.2% positive sentiment), with clients feeling overcharged for services received. Communication issues are also noted, with some clients reporting "months went by with no communication" and delays in case progress.
How does Defense Tax Partners - Tax Attorney, IRS Tax Relief Settlement, Free Consultation compare to other tax relief companies?
Defense Tax Partners shows above-average performance in service delivery with 91.2% positive sentiment for service quality, significantly higher than industry averages. However, the company's 1.3/5 Trustpilot rating creates concerning platform disparities, while their 4.7/5 BBB rating and perfect Google Maps score suggest strong local reputation.
What are Defense Tax Partners' pricing and value concerns?
Cost and value represent the company's weakest area with only 18.2% positive sentiment from 11 mentions. Clients have complained about paying substantial fees (one client mentioned "$3,250 dollars") with some feeling they "Paid a lot of money just to be set up on a payment plan" rather than receiving comprehensive resolution services.
How is Defense Tax Partners' communication with clients?
Communication receives mixed feedback with 65.9% positive sentiment from 44 mentions. While some clients praise "great communication, follow up and kept me informed every step of the way," others report significant gaps with "months went by with no communication" and describe "Bad communication" as a primary concern.
How long does Defense Tax Partners take to resolve tax cases?
Process and timeliness show 79.3% positive sentiment from 29 mentions, with many clients appreciating the stress relief and ease of experience. However, some negative cases report extended delays, with one client stating their case "sat on my case for 3 years without doing anything," indicating inconsistent timeline management.
Why does Defense Tax Partners have different ratings on different platforms?
Defense Tax Partners shows significant rating disparities with a 4.7/5 BBB rating, 5.0/5 Google Maps rating, but only 1.3/5 on Trustpilot. This suggests varying customer experiences or potentially different client populations using each platform, making it important to consider feedback across all platforms when evaluating the company.
Platform Breakdown
BBB
97 reviews
4.69
Trustpilot
No reviews
1.30
Google
No reviews
0.00