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Rank #54

Defense Tax Partners logoDefense Tax Partners

Defense Tax Partners, founded in 2013, is a tax resolution company that helps consumers resolve IRS debt issues and tax problems. Based on their website at defensetax.com, the company specializes in negotiating with tax authorities on behalf of clients facing various tax challenges.

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Trust score
7.24 /10
85+
verified reviews analyzed

Editorial Highlights

Based on 81 customer reviews across multiple platforms, Defense Tax Partners maintains mixed but generally positive ratings, with a 3.5-star rating on Trustpilot (79 reviews) and 3.0 stars on BBB (2 reviews). Customers frequently praise the company's service quality, with 92.3% positive sentiment and testimonials like "saved me over $25,000 dollars" and "dealt with the IRS and figured out it was all a mistake." However, communication and transparency issues emerge as significant concerns, with only 45% positive sentiment in this category and complaints such as "Over promise and lie, take the money, and not deliver." The professionalism category shows strong performance at 88.9% positive, with clients noting staff who "treated me as a friend" and were "always professional and helpful."

Strengths

1

Exceptional service quality with 92.3% positive sentiment and documented savings for clients, including cases where customers saved over $25,000 or had significant debt removed.

2

Strong professionalism and support with 88.9% positive feedback, with staff consistently described as knowledgeable, helpful, and personable in their approach.

3

Effective process and timeliness with 83.3% positive sentiment, with clients praising the "simple and easy" process and "extremely proactive and efficient" service delivery.

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4

Solid trust and reliability scores at 63.6% positive, with satisfied customers noting the company "delivered what they promised" and "done everything they said they would and more."

Weaknesses

1

Communication and transparency issues represent the most significant concern, with only 45% positive sentiment and serious allegations of over-promising, threats to silence negative reviews, and lack of clear communication about progress.

2

Cost and value perception problems, with only 20% positive sentiment in this category and complaints about high fees, including one case where a customer was allegedly charged $50,000, and concerns about receiving no service for attorney fees paid.

Positive

Complaint

Click on comment to see details

1. Service Quality

92% Positive

resolved my "obligation" to my ex-husband's tax debt

resolve my tax issues

2. Professionalism & Support

89% Positive

Great bunch of people

customer service was excellent

3. Communication & Transparency

45% Positive

Defense Tax would likely be able to get the debt down to '5%'

months of not hearing from anyone from Defense Tax

4. Trust & Reliability

64% Positive

Defense Tax has not done what they promised to do

5. Financial Arrangements

57% Positive

6. Process & Timeliness

83% Positive

make sure I got all my money on time

It’s now almost four years since I hired Defensive Tax

7. Cost & Value

20% Positive

Customer review highlights

Representative verified feedback from customers

Positive · Service Quality

I would give them 10 stars if I could. I highly recommend if you are filing bankruptcy or if your taxes are a mess because your getting divorced these are the people to get ahold of. They resolved my "obligation" to my ex-husbands tax debt and helped me sort thru what was left of the taxes I owed after my bankruptcy. Great bunch of people. Thanks guys I truly appreciate you.

Positive · Professionalism & Support

I would give them 10 stars if I could. I highly recommend if you are filing bankruptcy or if your taxes are a mess because your getting divorced these are the people to get ahold of. They resolved my "obligation" to my ex-husbands tax debt and helped me sort thru what was left of the taxes I owed after my bankruptcy. Great bunch of people. Thanks guys I truly appreciate you.

Positive · Professionalism & Support

This was an amazing company to work with. The customer service was excellent. I appreciate the time they took to assist me and thoroughly go through everything…

Positive · Service Quality

Defense Tax Group has all of the right solutions for me and my business. They help with everything I needed to resolve my tax issues even helping me set up my LLC. Thanks for the great service!!

Positive · Process & Timeliness

They did such a good job trying to make sure I got all my money on time. I will be going back next year to make sure my taxes are filled out correctly. Thank you tax group for all that you do.

FAQs

Quick answers based on verified editorial data

Is Defense Tax Partners legitimate?
Yes, Defense Tax Partners is a legitimate tax resolution company founded in 2013 with 11 years of operation. The company maintains a 3.5-star rating on Trustpilot based on 79 reviews and a 3.0-star BBB rating from 2 reviews, totaling 81 customer reviews across platforms. While legitimate, the company has 3 unresolved BBB complaints that potential clients should consider.
What do customers say about Defense Tax Partners?
Customer feedback is mixed across 81 reviews. Positive experiences dominate service quality (92.3% positive) with customers reporting significant savings like "saved me over $25,000 dollars" and successful IRS issue resolution. Professionalism receives 88.9% positive sentiment with clients praising staff who "treated me as a friend" and were "always professional and helpful." However, communication concerns emerge with only 45% positive sentiment and complaints about over-promising and lack of transparency.
What are the complaints about Defense Tax Partners?
Defense Tax Partners has 3 BBB complaints with 0 resolved, involving serious allegations including multi-year service failures, difficulty obtaining refunds, and providing only basic payment plan services that clients could arrange independently. Common complaint themes include lack of progress after payment, failure to work on state tax issues as promised, and challenges with communication and service delivery.
How does Defense Tax Partners compare to other tax relief companies?
Defense Tax Partners shows above-average performance in service quality (92.3% positive) and professionalism (88.9% positive) compared to industry standards. However, the company's communication transparency (45% positive) and cost-value perception (20% positive) lag behind better-performing competitors. The 3.5 Trustpilot rating and unresolved BBB complaints suggest mixed performance relative to top-rated tax relief companies.
How much does Defense Tax Partners charge for their services?
Based on customer feedback, Defense Tax Partners' pricing receives only 20% positive sentiment, with complaints about high fees and poor value. One customer reported being charged $50,000, while others mentioned $500 and $8,490 fees. The company offers payment plans, but customers frequently express concerns about receiving adequate value for attorney fees and service costs paid.
How long does the Defense Tax Partners process take?
The company receives 83.3% positive feedback for process and timeliness, with customers praising service that was "fast and was on my case the same day" and "extremely proactive and efficient." However, some complaints mention extended timelines, with one customer noting "almost four years since I hired Defensive Tax" without resolution, suggesting timeline experiences vary significantly.
Does Defense Tax Partners have communication problems?
Yes, communication is a significant concern with only 45% positive sentiment in this category. Negative feedback includes allegations that the company "over promise and lie, take the money, and not deliver" and complaints about threats to silence negative reviews. However, some customers report positive communication experiences, noting staff "had the answers to my questions" and "kept me informed during the whole process."
Can Defense Tax Partners help with state tax issues?
Based on BBB complaints, there are concerning reports about state tax service delivery. One detailed complaint alleges the company failed to work on state tax issues despite being hired specifically for state tax debt consolidation, with the customer stating "I just found out recently that they were never even working on my state tax." Potential clients should clarify state tax service capabilities upfront.

Platform Breakdown

BBB
BBB

1 reviews

1.00
BBB
Trustpilot

No reviews

3.50
BBB
Google

No reviews

N/A