Rank #22

Direct Tax Relief

Direct Tax Relief is a tax resolution company founded in 2008 and based at 15300 Ventura Blvd #404, Sherman Oaks, CA 91403. The company provides tax relief services to help clients resolve IRS debt and tax-related issues through their website at directtaxrelief.com.

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Trust score

8.24 /10

82+

verified reviews analyzed

Editorial Highlights

Based on 75 customer reviews across multiple platforms, Direct Tax Relief maintains solid ratings with a 4.6/5 on Trustpilot (36 reviews), 4.4/5 on Google Maps (37 reviews), and 3.0/5 on BBB (2 reviews). The company excels in professionalism and support, with 96.9% positive feedback from 32 mentions, and service quality receives 86% positive ratings from 43 reviews. One satisfied customer reported "my IRS back taxes were reduced from $55,000 down to $3,500," while another noted they "settled my account for only $1,970." However, some clients experienced communication challenges, with one stating there were "numerous phone calls and emails that were not returned."

Strengths

Exceptional professionalism and support with 96.9% positive feedback across 32 reviews, with customers praising staff who "relay empathy to my situation" and describing "professional staff who is very professional and knowledgeable."

Strong service quality performance at 86% positive ratings from 43 mentions, delivering significant tax debt reductions including cases where clients saw reductions from $55,000 to $3,500.

Reliable process execution with 81.3% positive feedback on timeliness from 16 reviews, with customers noting the company "solved my issues a lot quicker than expected" and "took my tax troubles completely out of my head."

Show all strengths

Solid financial arrangement options with 83.3% positive ratings from 6 mentions, offering payment plans and arrangements that customers find manageable.

Weaknesses

Cost and value perception shows mixed results with only 50% positive feedback from 10 reviews, with some clients calling it an "OVERPRICED tax preparation company" despite others finding fees "very affordable."

Communication and transparency concerns affect 37.5% of the 16 reviews in this category, with complaints about "days and weeks with no response to emails or voicemails" and delayed responses.

Trust and reliability issues reported by 40% of customers in 5 relevant reviews, with some clients expressing concerns about scam-like practices despite others confirming the company delivered on promises.

Positive

Complaint

Click on comment to see details

1. Service Quality

86% Positive

got me a an awesome settlement

did not resolve my State taxes

2. Professionalism & Support

97% Positive

knowledgeable, efficient

they clearly know what their doing

3. Process & Timeliness

81% Positive

only them a week to get this done

months before anything happened

4. Communication & Transparency

63% Positive

They do not return my calls

days and weeks with no response to emails or voicemails

5. Cost & Value

50% Positive

charged me more than $3,000

pay money you dont have

6. Financial Arrangements

83% Positive

get all my money back

paying for the service before any work is done

7. Trust & Reliability

60% Positive

In my opinion, this company is a complete SCAM

DO NOT HIRE DIRECT TAX RELIEF

FAQs

Quick answers based on verified editorial data

Is Direct Tax Relief legitimate?

Yes, Direct Tax Relief is a legitimate tax relief company founded in 2008 with 16 years of operation. The company maintains solid ratings across review platforms including 4.6/5 on Trustpilot (36 reviews), 4.4/5 on Google Maps (37 reviews), and is registered with the Better Business Bureau. Based in Sherman Oaks, California, they have helped numerous clients achieve significant tax debt reductions.

What do customers say about Direct Tax Relief?

Customer feedback across 75 reviews is generally positive, with particularly strong ratings for professionalism (96.9% positive) and service quality (86% positive). Customers report significant debt reductions, with one noting "my IRS back taxes were reduced from $55,000 down to $3,500" and another achieving a settlement for "only $1,970." However, some clients have experienced communication delays, with complaints about "numerous phone calls and emails that were not returned."

What are the complaints about Direct Tax Relief?

Based on available data, Direct Tax Relief has minimal formal complaints with only 2 BBB reviews. The main concerns from customer feedback include communication delays (37.5% negative feedback), mixed perceptions on pricing with some calling it "OVERPRICED," and occasional trust issues. However, serious complaints are rare and specific to isolated cases rather than systematic problems.

How does Direct Tax Relief compare to other tax relief companies?

Direct Tax Relief performs well compared to industry standards with above-average ratings of 4.6/5 on Trustpilot and 4.4/5 on Google Maps. The company stands out with exceptionally high professionalism ratings (96.9% positive) and strong service delivery results. Their 16-year operating history and documented success in achieving significant debt reductions positions them favorably in the tax relief industry.

How much does Direct Tax Relief charge?

Customer feedback on Direct Tax Relief's pricing is mixed, with 50% positive ratings from 10 cost-related reviews. Some clients found their fees "very affordable" and noted "prices and terms were fair and reasonable," while others described the service as "OVERPRICED." One customer acknowledged "DTR was on the pricier side, but it was well worth it" due to the results achieved.

How long does Direct Tax Relief take to resolve tax issues?

Direct Tax Relief receives 81.3% positive feedback on timeliness from 16 customer reviews. Many clients report faster-than-expected resolution, with customers noting the company "solved my issues a lot quicker than expected" and handled cases "thoroughly in a timely manner." However, some clients experienced delays, with complaints about "months before anything happened."

Does Direct Tax Relief offer payment plans?

Yes, Direct Tax Relief offers payment arrangements with 83.3% positive feedback from 6 financial arrangement reviews. Customers have reported being placed on payment plans and finding "affordable payment arrangements." However, some clients noted concerns about "paying for the service before any work is done," indicating upfront payment requirements.

How is Direct Tax Relief's customer communication?

Communication receives mixed reviews with 62.5% positive feedback from 16 customer mentions. Satisfied clients praise staff who "checked in very regularly with status updates" and provided "honest answers and detailed explanations." However, 37.5% experienced communication issues including "days and weeks with no response to emails or voicemails" and unreturned calls.

Platform Breakdown

BBB

2 reviews

3.00

Trustpilot

36 reviews

4.60

Google

37 reviews

4.40