Positive · Professionalism & Support
Truly, a great experience! Colt was so helpful .Highly recommend!
Rank #46
Enterprise Consultants Group
Enterprise Consultants Group is a Los Angeles-based tax relief company founded in 2008, operating from 10940 Wilshire Blvd #1600, Los Angeles, CA 90024. The company provides tax resolution services and has built a substantial client base over its 16 years in business.
Trust score
7.66 /10
355+
verified reviews analyzed
Editorial Highlights
Based on 312 total reviews across multiple platforms, Enterprise Consultants Group maintains strong ratings with a 4.84 BBB rating from 75 reviews and 4.5 Google Maps rating from 237 reviews. Customer feedback reveals exceptional performance in professionalism and support, with 97.1% positive feedback from 174 mentions. One satisfied customer noted they "reduced my tax bill from about $40,000 to $2,800," while another praised staff as "beyond helpful, very knowledgeable, and answered all of my questions." However, service quality shows more mixed results at 83.5% positive, with some clients reporting issues like "did nothing" or cases being "closed while nothing has transpired with the IRS."
Strengths
1
Exceptional professionalism and customer support, with 97.1% positive feedback from 174 customer mentions, highlighting knowledgeable and empathetic staff who help clients understand complex tax processes.
2
Strong service delivery results, achieving 83.5% positive feedback with documented successes including significant tax debt reductions, such as reducing client obligations from $40,000 to $2,800.
3
Good communication and transparency practices, earning 75% positive feedback from 72 mentions, with customers praising staff for keeping them updated and being responsive to emails and phone calls.
Show all strengths
4
Solid process efficiency with 69.6% positive feedback, with clients appreciating how "ECG did all the legwork" and made complex tax resolution processes "super easy" to navigate.
Weaknesses
1
Cost and value concerns, with only 38.9% positive feedback from 18 mentions, indicating some clients feel fees are too high relative to results achieved, with complaints about companies taking "thousands of dollars" without proportional value.
2
Trust and reliability issues, showing just 50% positive feedback from 24 mentions, with some customers labeling the service a "complete scam," though this represents a minority of experiences.
3
Communication responsiveness problems for some clients, including reports of excessive unreturned calls and delayed email responses, despite overall positive communication ratings.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
Colt was so helpful
Very knowledgeable and helpful
2. Service Quality
Cole was fast and efficient
they did nothing for me
3. Communication & Transparency
they say they can
4. Process & Timeliness
not addressed by Enterprise according to the agreed timelines
5. Trust & Reliability
act if they care and are helping you
6. Cost & Value
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
I called and spoke with Cole and gave him my scenario. He proceeded to give me much needed advice which gave me such peace of mind. Very knowledgeable and helpful. If I needed more help, I wouldn't hesitate to contact this office again.
Positive · Professionalism & Support
Colt really helped me out with a situation I had concerning taxes on a settlement. He was knowledgeable and took the extra time to help me out. Highly recommend!
Positive · Service Quality
Cole was fast and efficient and he understood exactly what I needed immediately with all his expertise
Positive · Professionalism & Support
Cole was fast and efficient and he understood exactly what I needed immediately with all his expertise
FAQs
Quick answers based on verified editorial data
Is Enterprise Consultants Group legitimate?
Yes, Enterprise Consultants Group is a legitimate tax relief company founded in 2008 with 16 years in business. The company maintains strong ratings with a 4.84 BBB rating from 75 reviews and 4.5 Google Maps rating from 237 reviews, totaling 312 verified customer reviews across platforms.
What do customers say about Enterprise Consultants Group?
Customer feedback is generally positive, with 97.1% positive mentions for professionalism and support. Satisfied customers report significant results, with one noting they "reduced my tax bill from about $40,000 to $2,800." Staff receive praise for being "beyond helpful, very knowledgeable, and answered all of my questions." However, some clients report issues with unresolved cases and communication delays.
What are the complaints about Enterprise Consultants Group?
The BBB shows 5 total complaints with 0 resolved, focusing primarily on billing issues and service delivery problems. Recent complaints include a $18,000 case spanning over 2 years without resolution, continued IRS collection actions despite representation, and billing disputes over tax preparation services that were filed late.
How does Enterprise Consultants Group compare to other tax relief companies?
Enterprise Consultants Group performs well compared to industry standards with above-average ratings (4.84 BBB, 4.5 Google Maps) and exceptional professionalism scores (97.1% positive). However, the company's 0% complaint resolution rate and mixed cost satisfaction (38.9% positive) may be areas where competitors perform better.
What are Enterprise Consultants Group's fees and pricing structure?
Based on customer feedback, cost and value receive mixed reviews with only 38.9% positive mentions from 18 reviews. Some clients report paying thousands of dollars, with specific mentions of $9,000 and $18,000 fees. While some customers feel the service is "worth every cent," others report fees "wasn't worth the money I had to pay."
How long does Enterprise Consultants Group take to resolve tax issues?
Timeline experiences vary significantly among clients. While 69.6% of process and timeliness feedback is positive, some customers report extended delays, including "paying these guys for 7 months and still no resolution" and "waiting for their process of three years." Successful cases appear to resolve more quickly, but complex cases may take significantly longer.
How responsive is Enterprise Consultants Group's communication?
Communication receives 75% positive feedback from 72 mentions, with many customers praising staff for being "easy to understand" and "always responding to emails and phone calls." However, some clients report significant communication issues, including "called in excess of 50 times only to leave a voice message" and delayed email responses spanning months.
Does Enterprise Consultants Group offer payment plans?
Yes, the company offers payment arrangements based on customer feedback. Clients report that "they allowed me to do a payment plan," though financial arrangement feedback is limited with only 9 mentions showing 55.6% positive sentiment. Some clients have requested refunds but report difficulty reaching representatives for resolution.
Platform Breakdown
BBB
85 reviews
4.86
Trustpilot
No reviews
N/A
Google
259 reviews
4.50