Rank #192

Expert Tax Solutions of the Carolinas, LLC

Expert Tax Solutions of the Carolinas, LLC is a tax relief company established in 2009 and located at 511 S Main St, Greer, SC 29650. The company provides tax resolution services through their website at http://www.etscarolinas.com/.

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Trust score

5.46 /10

11+

verified reviews analyzed

Editorial Highlights

Based on 10 customer reviews, Expert Tax Solutions of the Carolinas, LLC holds a 2.6-star rating on Google Maps, reflecting mixed customer experiences. Communication issues dominate customer complaints, with 0% positive feedback in the Communication & Transparency category across 3 mentions. Service Quality receives balanced feedback with 50% positive responses from 2 mentions, while Professionalism & Support shows 100% positive sentiment from 1 mention. Customers report concerns like "never a returned call" and "Over 4 weeks and no return phone calls," while others appreciate being "guided me every step of the way" and "helping me sleep better at night and giving me peace of mind."

Strengths

Professionalism & Support shows 100% positive feedback from customers who appreciate the company's empathetic approach and peace of mind they provide.

Service Quality demonstrates balanced results with 50% positive feedback, indicating some customers successfully receive guidance through their tax resolution process.

Weaknesses

Communication & Transparency is the company's most significant weakness, with 0% positive feedback across 3 customer mentions, primarily centered on unreturned phone calls and poor responsiveness.

With only 10 total reviews and a 2.6-star Google Maps rating, the company shows limited customer engagement and below-average satisfaction compared to industry standards.

Positive

Complaint

Click on comment to see details

1. Communication & Transparency

0% Positive

never a returned call

I have been trying to contact someone for well over a month

2. Service Quality

50% Positive

abatement letter did nothing for me

3. Professionalism & Support

100% Positive

helping me sleep better at night and giving me peace of mind

FAQs

Quick answers based on verified editorial data

Is Expert Tax Solutions of the Carolinas, LLC legitimate?

Yes, Expert Tax Solutions of the Carolinas, LLC is a legitimate tax relief company that has been operating since 2009. However, with only 10 customer reviews and a 2.6-star Google Maps rating, the company shows limited customer engagement and below-average satisfaction metrics compared to industry standards.

What do customers say about Expert Tax Solutions of the Carolinas, LLC?

Customer feedback is mixed, with a 2.6-star rating based on 10 reviews. While some customers report being "guided me every step of the way" and appreciate "helping me sleep better at night and giving me peace of mind," others complain of communication issues including "never a returned call" and "Over 4 weeks and no return phone calls."

What are the complaints about Expert Tax Solutions of the Carolinas, LLC?

The primary complaints focus on communication problems, with customers reporting unreturned phone calls and poor responsiveness. The Communication & Transparency category shows 0% positive feedback across customer mentions, indicating systemic issues with client communication and follow-up.

How does Expert Tax Solutions of the Carolinas, LLC compare to other tax relief companies?

With a 2.6-star Google Maps rating and only 10 total reviews, Expert Tax Solutions of the Carolinas, LLC performs below industry averages. Most reputable tax relief companies maintain ratings above 3.5 stars and have substantially more customer feedback to demonstrate their track record.

Does Expert Tax Solutions of the Carolinas, LLC have communication problems?

Yes, communication appears to be a significant issue based on customer feedback. The Communication & Transparency category shows 0% positive responses across 3 mentions, with customers specifically citing "never a returned call" and "Over 4 weeks and no return phone calls" as major concerns.

What is the service quality like at Expert Tax Solutions of the Carolinas, LLC?

Service quality feedback is balanced, with 50% positive responses from customers who mentioned this aspect. While some clients report being effectively guided through their tax resolution process, others indicate their "abatement letter did nothing," suggesting inconsistent outcomes in case resolution.

How professional is Expert Tax Solutions of the Carolinas, LLC?

The company receives 100% positive feedback in the Professionalism & Support category, though this is based on limited mentions. Customers who had positive experiences appreciated the empathetic service and peace of mind the company provided during their tax resolution process.

Should I choose Expert Tax Solutions of the Carolinas, LLC for tax relief services?

Consider carefully before choosing this company. While they show professionalism and some clients receive quality guidance, the consistent communication problems and limited positive customer feedback suggest potential service reliability issues. You may want to explore other tax relief options with stronger customer satisfaction records.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

No reviews

N/A

Google

10 reviews

2.60