Positive · Communication & Transparency
I especially liked how transparent they were about the process and timelines. No surprises and no confusing language. Every conversation felt productive. Thank you TGC!
Rank #68
Federal Tax Law Group
Federal Tax Law Group is a tax resolution company founded in 2018 and headquartered at 6303 Owensmouth Ave Suite 995, Woodland Hills, CA 91367. The company operates through their website at https://www.federaltaxlawgroup.com/ and specializes in helping taxpayers resolve issues with the IRS.
Trust score
7.01 /10
665+
verified reviews analyzed
Editorial Highlights
Based on 571 customer reviews across multiple platforms, Federal Tax Law Group maintains a mixed but generally positive reputation. The company holds a 4.39 BBB rating from 269 reviews, a 4.1 Google Maps rating from 295 reviews, but a concerning 2.3 Trustpilot rating from 7 reviews. Customer sentiment varies significantly by category, with 93.9% positive feedback for Professionalism & Support and 78.4% for Service Quality. However, trust and reliability remains problematic, with only 32% positive sentiment and complaints stating "This place is a scam" and "Fraudsters. Stay away from these con artists." Satisfied customers report positive experiences, noting "fixing a $260,000 mistake" and "Everything that they said they would do......they did."
Strengths
1
Exceptional professionalism and customer support, with 93.9% positive sentiment across 228 mentions, with customers consistently praising staff as "courteous and professional" and "very kind professional."
2
Strong service quality delivery, achieving 78.4% positive sentiment from 176 reviews, with customers reporting successful resolution of significant tax problems including "fixing a $260,000 mistake" and "help me resolve my and issue."
3
Effective communication practices, earning 64.9% positive feedback from 202 mentions, with clients appreciating that staff "communicated with me on a regular basis. Phone calls, emails, and text messages."
Show all strengths
4
Competent handling of complex tax processes, with 66.7% positive sentiment in the Process & Timeliness category, where customers found cases "handled professionally and on time."
Weaknesses
1
Significant trust and reliability concerns, with only 32% positive sentiment from 100 mentions, including serious accusations of scam activities and broken promises from dissatisfied customers.
2
Poor cost and value perception, with just 26.2% positive sentiment from 42 reviews, including complaints about unexpected fees and customers stating they "Paid $600 for 'consultation'" with minimal results.
3
Financial arrangement disputes affecting 29.8% positive sentiment from 47 mentions, with customers reporting issues including refund requests tied to non-disclosure agreements and unexpected additional charges.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
very helpful in explaining the details
2. Communication & Transparency
never got a call
3. Service Quality
paid you $5K for nothing
4. Trust & Reliability
don’t trust this company
5. Process & Timeliness
too slow & no communication
6. Financial Arrangements
7. Cost & Value
$5K for nothing
Customer review highlights
Representative verified feedback from customers
Positive · Communication & Transparency
The agent I am working with was very informative, and explained everything very clearly
Positive · Professionalism & Support
The agent I am working with has been very helpful in explaining the details, and what my options are
Positive · Communication & Transparency
Federal Tax Law Group took my case and explained the process in becoming compliant with the IRS. I have to tell you that I felt much better about the situation after speaking with them. I can sleep at night now knowing that Federal Tax Law Group has my back.
Positive · Process & Timeliness
Federal Tax Law Group took my case and explained the process in becoming compliant with the IRS. I have to tell you that I felt much better about the situation after speaking with them. I can sleep at night now knowing that Federal Tax Law Group has my back.
FAQs
Quick answers based on verified editorial data
Is Federal Tax Law Group legitimate?
Yes, Federal Tax Law Group is a legitimate tax resolution company founded in 2018 and based in Woodland Hills, California. The company maintains a 4.39 BBB rating from 269 reviews and a 4.1 Google Maps rating from 295 reviews, though it has a concerning 2.3 Trustpilot rating from 7 reviews. While legitimate, the company faces trust and reliability concerns with only 32% positive sentiment in this category from customer reviews.
What do customers say about Federal Tax Law Group?
Customer feedback is mixed across 571 total reviews. Positive experiences highlight professional staff with 93.9% positive sentiment for professionalism and support, with customers noting "The staff is courteous and professional" and successful case resolutions like "fixing a $260,000 mistake." However, negative reviews express serious concerns, with some customers stating "This place is a scam" and "Fraudsters. Stay away from these con artists," reflecting the company's 32% positive sentiment for trust and reliability.
What are the complaints about Federal Tax Law Group?
The company has 67 BBB complaints with only 13 resolved (19.4% resolution rate). Recent complaints include customers paying substantial fees for minimal work, receiving incorrect tax filings requiring outside correction, and difficulty obtaining refunds. Common issues involve unexpected additional charges, poor communication during extended periods, and disputes over refunds tied to non-disclosure agreements.
How does Federal Tax Law Group compare to other tax relief companies?
Federal Tax Law Group shows above-average ratings on BBB (4.39) and Google Maps (4.1) compared to many tax relief companies, but its extremely low Trustpilot rating (2.3) and poor complaint resolution rate (19.4%) raise concerns. The company excels in customer service professionalism (93.9% positive) but struggles significantly with trust and reliability (32% positive) and cost transparency (26.2% positive), making it a mixed performer in the tax relief industry.
How much does Federal Tax Law Group charge for their services?
Customer reviews indicate varied pricing structures with some transparency issues. Only 26.2% of customers expressed positive sentiment about cost and value from 42 mentions. Some customers report paying $600 for consultation fees, while others mention costs exceeding $7,000 for comprehensive services. Several complaints mention unexpected additional charges, with one customer stating "I asked what my payments were and was told that is another fee."
How long does Federal Tax Law Group take to resolve tax issues?
The company receives 66.7% positive sentiment for process and timeliness from 72 customer mentions, with some cases "handled professionally and on time." However, timeline experiences vary significantly, with some customers reporting extended delays. Negative experiences include cases where customers "didn't hear back from them again until April of 2023" and situations where it "Took a year simply to set me up on a payment plan."
Does Federal Tax Law Group communicate effectively with clients?
Communication receives 64.9% positive sentiment from 202 customer mentions. Satisfied customers appreciate that staff "communicated with me on a regular basis. Phone calls, emails, and text messages" and "always answered emails and texts." However, communication problems exist, with some customers reporting "nobody would answer the phones for MONTHS" and experiencing being "bounce from one person to the next."
Can Federal Tax Law Group help set up IRS payment plans?
Yes, the company offers assistance with IRS payment arrangements, though customer satisfaction is mixed with only 29.8% positive sentiment from 47 mentions in this category. Successful customers report the company "helped me get a payment plan arranged with ease" and "set up an Installment Agreement that fit my budget." However, some customers experienced difficulties with financial arrangements and unexpected fees during the payment plan process.
Platform Breakdown
BBB
303 reviews
4.46
Trustpilot
No reviews
4.30
Google
307 reviews
4.10