Positive · Professionalism & Support
Matthew is the one helping me it has been a long 3 1/2 years but they are always there to help.
Rank #52
Fidelity Tax Relief
Fidelity Tax Relief, founded in 2014, operates from 14351 Myford Rd STE 240, Tustin, CA 92780. The company offers tax resolution services through their website at fidelitytaxrelief.com.
Trust score
7.40 /10
84+
verified reviews analyzed
Editorial Highlights
Based on 85 reviews across major platforms, Fidelity Tax Relief shows mixed customer sentiment with concerning overall ratings. The company receives a 1.0/5 stars on BBB (5 reviews), 1.8/5 on Trustpilot (64 reviews), and 2.1/5 on Google Maps (16 reviews). Customers appreciate the professionalism, with 96% positive sentiment in this area, as one reviewer noted the staff was "patient, kind, empathetic." However, trust issues dominate customer feedback, with only 25% positive sentiment in reliability, including complaints like "TOTAL SCAM!!!!!" and "this company is a scam." Cost concerns are also prevalent, with just 11.1% positive sentiment regarding value, as customers report "asking us for more money to expedite things."
Strengths
1
Professionalism and Support: 96% positive sentiment across 25 mentions, with customers consistently praising staff as "very helpful," "very kind and professional," and demonstrating empathy.
2
Communication Effectiveness: 65.4% positive sentiment across 26 mentions, with clients appreciating that staff "always responded to my emails & text message immediately" and "kept me informed throughout."
3
Service Delivery: 61.1% positive sentiment in 18 mentions, with successful outcomes including clients who "got an acceptance for IRS OIC" and had "the garnishment stopped and eventually the tax dept was wiped out."
Weaknesses
1
Trust and Reliability Issues: Only 25% positive sentiment across 12 mentions, with multiple customers labeling the company a "scam" and reporting unfulfilled promises.
2
Cost and Value Concerns: Just 11.1% positive sentiment in 9 mentions, with customers reporting unexpected fees and feeling overcharged, including complaints about "asking us for more money to expedite things."
3
Service Inconsistency: While some clients report success, others state they "never got any help for the money that we paid them" and remain "in the same situation."
Positive
Complaint
Click on comment to see details
1. Communication & Transparency
Nobody will call me back or email
it seemed like all lies were told
2. Professionalism & Support
they are always there to help
Super knowledgeable people.
3. Service Quality
4. Trust & Reliability
I don't owe back taxes SCAM
TOTAL SCAM!!!!!
5. Cost & Value
6. Process & Timeliness
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
Super knowledgeable people. Matthew and Thomas helped me out a ton. I can't recommend them enough! If you are having tax issues, reach out!
Positive · Financial Arrangements
Please don't even think about it!!! after I paid them 6,500.00 to help me with my taxes, they did a lousy job, now I have a case on my hands that I need to appeal but they want another 3,500.00 to do so. They promise me too much Thomas Rodriguez even mention to help me with the States taxes, that was a lie, I don't mind paying taxes, but I lost my restaurant in 2018 losing over 350,000.00 dollars, I was desperate and yes they were nice to give me a chance to pay the 6,500 on monthly payments 1000 a month. I'll recommend to give the money to the IRS and go directly to them, that's what I'll do it. I'm not sure that Mr Gazi Abdullah (The Owner) knows what's going on with his company, we all deserve a good representation is our Civil and Humans rights
Positive · Professionalism & Support
Very helpful and informative.
Positive · Communication & Transparency
I was very happy with the service provided. My rep was good at reminding me of the items that needed to be completed and would reach out periodically via text to keep me on schedule.
FAQs
Quick answers based on verified editorial data
Is Fidelity Tax Relief legitimate?
Fidelity Tax Relief is a legitimate business founded in 2014 and operating from Tustin, California. However, their customer ratings are concerning: 1.0/5 stars on BBB (5 reviews), 1.8/5 on Trustpilot (64 reviews), and 2.1/5 on Google Maps (16 reviews). These low ratings across 85 total reviews suggest significant service issues despite being in business for over a decade.
What do customers say about Fidelity Tax Relief?
Customer feedback is heavily negative, with only 25% positive sentiment regarding trust and reliability. While 96% of mentions praise staff professionalism, with customers calling them "patient, kind, empathetic," trust issues dominate reviews. Common complaints include "TOTAL SCAM!!!!!" and "this company is a scam." Many customers report paying thousands without receiving promised services.
What are the complaints about Fidelity Tax Relief?
BBB records show 10 complaints with 0 resolved, indicating poor complaint handling. Recent complaints involve customers paying $8,000-$17,000 for tax resolution services but receiving no help, with phone numbers being disconnected and emails bouncing back. Some customers report the company was allegedly acquired by another firm without proper case transfers, leaving clients stranded.
How does Fidelity Tax Relief compare to other tax relief companies?
Fidelity Tax Relief's ratings are significantly below industry standards. Their 1.8/5 Trustpilot rating and 1.0/5 BBB rating place them among the lowest-rated tax relief companies. The zero complaint resolution rate is particularly concerning compared to reputable competitors who typically resolve the majority of customer complaints.
How much does Fidelity Tax Relief charge for their services?
Customer complaints indicate costs ranging from $3,300 to $17,000, with only 11.1% positive sentiment regarding value. Customers report unexpected fees and being "asked for more money to expedite things." Some clients paid $500 for tax filing services that were never completed, indicating potential pricing transparency issues.
How long does Fidelity Tax Relief take to resolve tax issues?
Timeline feedback shows 50% positive sentiment across 8 mentions. While some customers report their "case begin to move extremely fast," others complain it has "taken too long almost 1 year" with the company having "dropped the ball multiple times." Resolution times appear highly inconsistent based on customer experiences.
Does Fidelity Tax Relief communicate well with clients?
Communication receives 65.4% positive sentiment from 26 mentions. Some clients praise that staff "always responded to my emails & text message immediately" and "kept me informed throughout." However, others report being "unable to contact anyone from Fidelity tax relief" and not receiving "a single update," indicating inconsistent communication practices.
What payment options does Fidelity Tax Relief offer?
Financial arrangement feedback shows 57.1% positive sentiment across 7 mentions. Some customers report that "they work with me in making monthly installment" plans. However, others experienced issues with automatic withdrawals continuing after services stopped, and some had to have their "bank reverse withdrawal" due to unauthorized charges.
Platform Breakdown
BBB
3 reviews
1.00
Trustpilot
No reviews
1.80
Google
16 reviews
2.10