Positive · Professionalism & Support
The staff was professional kind and very helpful
Rank #198
FinishLine Tax Solutions LLC
FinishLine Tax Solutions LLC is a tax relief company founded in 2015 and located at 200 Chisholm Pl Suite 140, Plano, TX 75075. The company operates through their website at finishlinetaxsolutions.com and has accumulated 425 total reviews across multiple platforms.
Trust score
5.27 /10
467+
verified reviews analyzed
Editorial Highlights
Customer feedback reveals significant concerns about FinishLine Tax Solutions, with mixed reviews across platforms showing a BBB rating of 1.33/5 (51 reviews), Trustpilot rating of 2.5/5 (5 reviews), and Google Maps rating of 3.9/5 (369 reviews). Trust and reliability issues dominate complaints, with only 6.1% of mentions being positive in this category, while customers cite concerns about scams and undelivered services. One customer stated "stole my money and did NOTHING," while another called it "What a scam!" However, some positive experiences exist, with one reviewer noting "This company is very trustworthy" and "I could trust him." Communication problems are prevalent, with only 28.3% of communication-related mentions being positive, as one customer complained "I tried calling the guy I spoke to numerous times and have emailed him numerous times with no response!"
Strengths
1
Professionalism and support stand out as the company's strongest area, with 80.4% positive mentions out of 97 total mentions. Customers frequently praise helpful staff members, with reviews like "Stephanie was super helpful" and "Very professional. Especially Yoli, she was very knowledgeable."
2
Process efficiency shows moderate strength with 41.9% positive mentions, with customers noting the company can be "Professional, reliable, and fast" and "very efficient" when services are delivered as promised.
3
Service quality receives some positive feedback, with 29.7% of mentions being favorable, including customers who report the company "helped me resolve my tax situation" and went "above and beyond to resolve my tax issues."
Weaknesses
1
Trust and reliability represent the company's most critical weakness, with only 6.1% positive mentions out of 99 total mentions. Multiple customers report feeling scammed or having money taken without services rendered.
2
Financial arrangements are problematic, with only 3.8% positive mentions out of 53 mentions. Customers frequently report issues with refunds and payment disputes, with complaints like "THEY REFUSE to refund me."
3
Cost and value concerns show only 8.1% positive mentions, with customers questioning whether they received fair value, including reports of paying substantial fees like "I gave them $2500" without satisfactory results.
Positive
Complaint
Click on comment to see details
1. Communication & Transparency
2. Service Quality
I'm resolving my own IRS situation now
took them nearly a year to accomplish NOTHING
3. Trust & Reliability
4. Professionalism & Support
very helpful
She’s alleviated my worries and concerns
5. Financial Arrangements
the refund that l requested will only be $87.50. I thought I was getting 50% of what I've already paid
6. Cost & Value
The $775 that I paid them so far could have went towards my owed taxes
7. Process & Timeliness
They strung me along for 2 months while the interest rates and penalties continued to accumulate
Customer review highlights
Representative verified feedback from customers
Positive · Communication & Transparency
I appreciate receiving speedy call back responses
Positive · Professionalism & Support
I want to thank Finishline Tax Solutions, especially Brenda Diaz. She’s been amazing. She’s alleviated my worries and concerns. I would definitely recommend Finishline Tax Solutions to anyone in need of services.
Positive · Service Quality
I had finish line tax solutions years ago when I had my first tax issue. They were tremendous they helped me clear my debt but now I'm in the same situation and now they're helping me again thank God for them
Positive · Communication & Transparency
Calls are always returned. Questions answered . You've been patient with us
FAQs
Quick answers based on verified editorial data
Is FinishLine Tax Solutions LLC legitimate?
FinishLine Tax Solutions LLC is a registered business founded in 2015 with 9 years of operation. However, their legitimacy is questioned by many customers based on 425 total reviews showing a BBB rating of 1.33/5, Trustpilot rating of 2.5/5, and Google Maps rating of 3.9/5. The company maintains a physical address in Plano, Texas, but customer feedback suggests significant concerns about service delivery and trustworthiness.
What do customers say about FinishLine Tax Solutions LLC?
Customer sentiment is predominantly negative, with widespread concerns about trust and reliability (only 6.1% positive mentions). Common complaints include customers feeling scammed, as one reviewer stated "stole my money and did NOTHING" and another called it "What a scam!" However, some customers do praise individual staff members, noting "Stephanie was super helpful" and "Very professional. Especially Yoli, she was very knowledgeable."
What are the complaints about FinishLine Tax Solutions LLC?
Based on their 1.33/5 BBB rating from 51 reviews, complaints center on trust issues, poor communication, and undelivered services. Customers report problems with refunds, with one stating "THEY REFUSE to refund me," and communication failures where clients report "I tried calling the guy I spoke to numerous times and have emailed him numerous times with no response!"
How does FinishLine Tax Solutions LLC compare to other tax relief companies?
FinishLine Tax Solutions performs poorly compared to industry standards, with their 1.33/5 BBB rating significantly below average for tax relief companies. Their 6.1% positive trust rating and multiple scam allegations distinguish them negatively from more reputable competitors. The high volume of 425 reviews provides substantial data, but the overwhelmingly negative sentiment is concerning.
What are the main communication issues with FinishLine Tax Solutions LLC?
Communication problems are extensive, with only 28.3% of 120 communication-related mentions being positive. Customers frequently report unresponsive representatives, missed calls, and unfulfilled promises. One customer noted they were told "there were new tax programs and incentives from the Biden Administration" that proved misleading, while others report complete communication breakdowns after payment.
Does FinishLine Tax Solutions LLC offer payment plans?
The company does offer payment arrangements, but financial arrangements are problematic with only 3.8% positive mentions out of 53 total mentions. While some customers report being "put me on a payment plan to get my Taxes filed," many more report issues with refunds and feeling pressured into payments without receiving promised services.
How long does FinishLine Tax Solutions LLC take to resolve tax issues?
Timeline performance is inconsistent, with 41.9% positive mentions regarding process and timeliness. Some customers report efficient service, noting the company can be "Professional, reliable, and fast," while others experience significant delays, with one customer reporting "It took over 2 yrs and w me being on them to settle" and complaints about missed deadlines.
What should I know about FinishLine Tax Solutions LLC's costs?
Cost and value concerns are significant, with only 8.1% of 37 cost-related mentions being positive. While some customers found "affordable plans and they are flexible," many report paying substantial fees like "$2500" or "$702" without receiving satisfactory results, leading to accusations of being scammed.
Platform Breakdown
BBB
48 reviews
1.27
Trustpilot
No reviews
2.30
Google
401 reviews
3.80