Positive · Service Quality
Happy to say they resolved my issue so changing my review to 5 stars!!!
Rank #94
Five Stone Tax Advisers LLC
Five Stone Tax Advisers LLC, founded in 2008, operates from 11211 Taylor Draper Ln #300, Austin, TX 78759. The company specializes in tax resolution services and maintains a web presence at fivestonetax.com.
Trust score
6.55 /10
552+
verified reviews analyzed
Editorial Highlights
Based on 537 customer reviews, Five Stone Tax Advisers demonstrates strong performance in core service areas. Professionalism & Support leads with 95.2% positive sentiment, followed by Process & Timeliness at 91.7%, and Service Quality at 85%. Customers report successful outcomes: "IRS accepted our offer in compromise" and "I finally got the letter for the OIC from the IRS, they settled for $400, they saved me $64,900." However, Communication & Transparency (72.6% positive) and Cost & Value (58.6% positive) present more mixed feedback, with some clients noting "wouldn't return my calls or emails" and concerns about "very expensive services compared to my current CPA."
Strengths
1
Exceptional professionalism with 95.2% positive sentiment across 168 mentions, with customers praising staff as "extremely professional and efficient" and "extremely knowledgeable."
2
Strong process efficiency at 91.7% positive feedback from 108 reviews, delivering results where "harassing letters and phone calls from the IRS have stopped."
3
Solid service delivery with 85% positive sentiment from 173 mentions, achieving concrete outcomes like IRS offer acceptances and significant tax debt reductions.
Show all strengths
4
Effective stress relief for clients, with multiple reviews noting the "worth it from a stress perspective" benefit of their services.
Weaknesses
1
Communication challenges with only 72.6% positive sentiment, including complaints about unresponsive staff and delayed communications.
2
Cost concerns at 58.6% positive feedback, with some clients finding services expensive relative to savings achieved.
3
Trust issues affecting 67.2% positive sentiment, with isolated but serious allegations of scam-like practices from dissatisfied customers.
Positive
Complaint
Click on comment to see details
1. Service Quality
resolved my issue
dedicated to resolving my tax situation
2. Professionalism & Support
3. Process & Timeliness
4. Communication & Transparency
communicate very well to keep us informed
claimed credit for a dramatic drop in my property tax bill, but failed to be upfront about the real reason
5. Cost & Value
charging 100s of dollars for the most basic service
6. Trust & Reliability
probably the best way to get your identity stolen
auto enrolled for next year
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Trust & Reliability
2026. A decade of working with Five Stone Tax Advisors and I am always very proud to recommend them to anyone looking for a reliable and results-getting tax firm!! Chris Jones and team are very easy to work, communicate very well to keep us informed, and are so thorough in preparing our taxes. I have been "wowed" for the past 10 years with Five Stone Tax Advisors expertise, quality, and outstanding results working with taxes of any kind. We had lived aboard for many years and they understood how to work with multinational clients, their complex returns, and they understood the treaties in place to optimize our taxes and tax credits. If you work with the best, you stay with the best and I have not worked with a better firm on our taxes. I give them my highest recommendation for anyone trying to find a truly great tax advisor who will amaze you... Give Five Stone a call!
Positive · Communication & Transparency
2026. A decade of working with Five Stone Tax Advisors and I am always very proud to recommend them to anyone looking for a reliable and results-getting tax firm!! Chris Jones and team are very easy to work, communicate very well to keep us informed, and are so thorough in preparing our taxes. I have been "wowed" for the past 10 years with Five Stone Tax Advisors expertise, quality, and outstanding results working with taxes of any kind. We had lived aboard for many years and they understood how to work with multinational clients, their complex returns, and they understood the treaties in place to optimize our taxes and tax credits. If you work with the best, you stay with the best and I have not worked with a better firm on our taxes. I give them my highest recommendation for anyone trying to find a truly great tax advisor who will amaze you... Give Five Stone a call!
Positive · Service Quality
Working with Five Stone was a huge relief. The team was caring, trustworthy, and fully dedicated to resolving my tax situation. They guided me through every step and got real results. I’m forever grateful for all the help they provided. I cannot thank Five Stone enough.
Positive · Trust & Reliability
Working with Five Stone was a huge relief. The team was caring, trustworthy, and fully dedicated to resolving my tax situation. They guided me through every step and got real results. I’m forever grateful for all the help they provided. I cannot thank Five Stone enough.
FAQs
Quick answers based on verified editorial data
Is Five Stone Tax Advisers LLC legitimate?
Yes, Five Stone Tax Advisers LLC is a legitimate tax resolution company established in 2008. The company maintains a 4.5-star Google rating based on 537 customer reviews and operates from Austin, Texas. With over 15 years in business, they have demonstrated consistent service delivery, though like any service provider, they have both satisfied and dissatisfied customers.
What do customers say about Five Stone Tax Advisers LLC?
Customer feedback is generally positive, with 95.2% positive sentiment for professionalism and 91.7% for process efficiency. Successful clients report outcomes like "IRS accepted the OIC for $1170" and "they saved me $64,900." However, some customers express concerns about communication, with complaints about staff who "wouldn't return my calls or emails" and cost issues where "fee was more than the tax saving."
What are the complaints about Five Stone Tax Advisers LLC?
Based on available data, there is one formal complaint regarding billing practices and fee structure changes. The complainant alleges the company changed from a commission-based model to charging fees regardless of tax reduction success. Most customer concerns center on communication delays and cost transparency rather than service fraud or incompetence.
How does Five Stone Tax Advisers LLC compare to other tax relief companies?
Five Stone Tax Advisers demonstrates above-average performance with a 4.5-star Google rating and 537 reviews. Their 95.2% positive sentiment in professionalism exceeds many competitors, though their 58.6% positive rating for cost and value suggests pricing may be higher than some alternatives. The company's 15+ years in business provides more stability than newer tax relief firms.
How much does Five Stone Tax Advisers LLC charge?
Customer feedback on pricing is mixed, with 58.6% positive sentiment on cost and value. Some clients find the services "well worth the fee" and appreciate the "fair pricing," while others consider the company "very expensive compared to my current CPA." One review mentions a $5,000 representation fee, though specific pricing appears to vary by case complexity.
How long does the Five Stone Tax Advisers process take?
The company receives 91.7% positive feedback on process and timeliness from 108 customer mentions. Many clients report that "harassing letters and phone calls from the IRS have stopped" relatively quickly. However, some customers experienced delays, with one noting they "had to wait nearly a month to get taxes back," indicating timelines may vary by case complexity.
Does Five Stone Tax Advisers LLC communicate well with clients?
Communication receives more mixed reviews, with 72.6% positive sentiment from 106 mentions. While some clients praise "great communication" and being "guided, updated, and coached," others report significant issues including staff who "wouldn't return my calls or emails." This appears to be an area where the company's performance varies considerably.
What payment options does Five Stone Tax Advisers LLC offer?
Based on limited customer feedback (8 mentions), the company offers various financial arrangements with 62.5% positive sentiment. Some customers mention commission-based fees where "you pay nothing if they save you nothing," though recent complaints suggest changes to fee structures. Specific payment plan details would need to be confirmed directly with the company.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
0.00
Google
537 reviews
4.50