Rank #9

Fortress Tax Relief

Fortress Tax Relief, founded in 2003, is a tax resolution company based in Bend, Oregon. The company operates from 1011 SW Emkay Dr #201, Bend, OR 97702 and maintains its website at taxfortress.com.

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Trust score

9.07 /10

232+

verified reviews analyzed

Editorial Highlights

Based on 207 customer reviews across multiple platforms, Fortress Tax Relief maintains strong customer satisfaction with a 4.92 BBB rating from 48 reviews, 4.7 Google Maps rating from 159 reviews, and 4.2 Trustpilot rating. Customers consistently praise the company's effectiveness, with one stating they "had stopped harassing phone calls and visits" and another noting the company could "get me a settlement for quite literally fractions of pennies on the dollar." The positive feedback spans multiple service areas, with 96.2% positive sentiment for service quality and 95.8% for professionalism and support. Communication and transparency receive 89.8% positive feedback, though some customers have raised concerns about misleading promises and costs.

Strengths

Service Quality stands out as the company's greatest strength with 96.2% positive feedback from 131 mentions, with customers achieving "very beneficial results" and complete resolution of IRS harassment.

Professionalism & Support receives 95.8% positive sentiment from 95 mentions, with customers describing staff as "professional, knowledgeable, and effectively communicates."

Process & Timeliness achieves perfect 100% positive feedback from 20 mentions, with customers noting the company "made it very easy for us" and "handled my tax liability in a profession, timely and efficient manner."

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Financial Arrangements also scores 100% positive from 11 mentions, successfully creating affordable payment plans and even turning some situations "into a refund."

Weaknesses

Cost & Value represents the primary area of concern with only 73.7% positive sentiment from 19 mentions, including complaints about a "flat fee $3500" that didn't cover all costs and one customer paying "$8500.00."

Trust & Reliability, while still strong at 89.4% positive, shows some concerning negative feedback with customers calling the company "WHAT A SCAM" and "this place is a scam," though these appear to be isolated incidents among 47 total mentions.

Positive

Complaint

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1. Service Quality

96% Positive

resolved my tax liability completely

resolved my tax issue completely

2. Professionalism & Support

96% Positive

His expertise, professionalism, and attention to detail truly set him apart

provides clients such as myself an ease of knowing the right person was chosen

3. Communication & Transparency

90% Positive

ability to explain complex tax matters in a way that was easy to understand

no updates, just subpar

4. Trust & Reliability

90% Positive

a knowledgeable and trustworthy tax attorney

reviews must be scams or fake

5. Process & Timeliness

100% Positive

brings both confidence and clarity to what can otherwise be a very stressful process

an ease of knowing the right person was chosen

6. Cost & Value

74% Positive

I felt I paid a fair price

Waste of $5000

7. Financial Arrangements

100% Positive

set up monthly payments I could afford

a payment plan I can actually afford

FAQs

Quick answers based on verified editorial data

Is Fortress Tax Relief legitimate?

Yes, Fortress Tax Relief is a legitimate tax resolution company established in 2003 with over 20 years in business. The company maintains strong ratings across review platforms: 4.92/5 on BBB from 48 reviews, 4.7/5 on Google Maps from 159 reviews, and 4.2/5 on Trustpilot, totaling 207 verified customer reviews.

What do customers say about Fortress Tax Relief?

Customer feedback is predominantly positive, with 96.2% positive sentiment for service quality and 95.8% for professionalism. Customers report significant results, with one stating the company helped "get me a settlement for quite literally fractions of pennies on the dollar" and another noting they "had stopped harassing phone calls and visits." Staff are consistently described as "professional, knowledgeable, and effectively communicates."

What are the complaints about Fortress Tax Relief?

Complaints are minimal with only 1 BBB complaint on record regarding unresolved service issues. The main areas of concern based on customer feedback involve cost and value (73.7% positive sentiment), with some customers citing unexpected fees and high costs ranging from $3,500 to $8,500.

How does Fortress Tax Relief compare to other tax relief companies?

Fortress Tax Relief performs well compared to industry standards, with above-average ratings across all platforms and particularly strong performance in service delivery (96.2% positive) and professionalism (95.8% positive). The company's 20+ year track record and consistently high customer satisfaction ratings place it among the more established players in the tax relief industry.

What do customers say about Fortress Tax Relief's pricing?

Pricing feedback is mixed, with 73.7% positive sentiment from 19 mentions. While some customers praise "very affordable payment plans" and fees that were "beyond reasonable," others have complained about flat fees of $3,500 that didn't cover all costs and total payments reaching $8,500. The company does offer payment plan options that customers find manageable.

How quickly does Fortress Tax Relief resolve tax issues?

Process and timeliness receive perfect 100% positive feedback from customers who mention timing. Clients report that the company "handled my tax liability in a profession, timely and efficient manner" and "made it very easy for us," with many noting that the service "took away the stress" of dealing with tax problems.

How is Fortress Tax Relief's communication with clients?

Communication receives 89.8% positive feedback from 59 customer mentions. Clients appreciate the "prompt responses I always received" and note that "the entire process was completely transparent." The company is praised for providing "excellent service and answered every question," though some isolated complaints exist about solicitation practices.

Does Fortress Tax Relief offer payment plans?

Yes, Fortress Tax Relief offers payment plans with 100% positive feedback from customers who mention financial arrangements. Customers report the company created "a payment plan I can actually afford" and "set up monthly payments I could afford." Some clients even saw their situations "turned into a refund" through the company's services.

Platform Breakdown

BBB

48 reviews

4.92

Trustpilot

No reviews

4.20

Google

160 reviews

4.70