Positive · Service Quality
Heartland Tax Solutions took care of my tax issues after I was transferred to them from another company. I would definitely recommend them for all of you Tax needs.
Rank #62
Heartland Tax Solutions
Heartland Tax Solutions, founded in 2009, operates from Wheat Ridge, Colorado, providing tax resolution services to individuals and businesses facing IRS issues. The company has been in business for 15 years and maintains an online presence at heartlandtaxsolutions.com.
Trust score
7.06 /10
35+
verified reviews analyzed
Editorial Highlights
Based on 34 total reviews across multiple platforms, Heartland Tax Solutions shows mixed customer sentiment. The company receives strong praise for Service Quality, with 100% positive sentiment from customers who report successful IRS issue resolution. One satisfied customer noted they "Did an excellent job resolving my tax Issues with the IRS," while another shared that "my case was resolved very very favorably." However, significant concerns emerge around Communication & Transparency (33.3% positive) and Cost & Value (0% positive), with customers reporting poor responsiveness and fee disputes. Trust & Reliability also shows concerning patterns at just 25% positive sentiment, with one reviewer claiming "My opinion Heartland tax solutions act on the fine line of criminal activity."
Strengths
1
Service Quality stands out as the company's strongest area, achieving 100% positive sentiment across 10 mentions, with customers consistently reporting successful resolution of complex IRS issues.
2
Professionalism & Support receives high marks at 85.7% positive sentiment, with customers praising staff as "patient, answered all my questions" and "very helpful, very friendly, and most importantly very patient."
3
When services work as intended, customers report significant stress relief, with one noting the process "made it as stress free on me as possible" and another stating "peace of mind is worth a million bucks."
Weaknesses
1
Cost & Value represents the most significant concern, with 0% positive sentiment across 7 mentions, indicating widespread dissatisfaction with fees and perceived value.
2
Communication & Transparency issues affect the customer experience, with only 33.3% positive sentiment and complaints about unresponsive service, including reports that "NO-ONE HAS GOTTEN BACK TO ME."
3
Trust & Reliability concerns emerge from only 25% positive sentiment, with some customers questioning the company's business practices and legitimacy.
Positive
Complaint
Click on comment to see details
1. Communication & Transparency
do not answer calls or emails
They don’t answer emails
2. Service Quality
Heartland Tax Solutions took care of my tax issues
provided a favorable solution on the debt I had with the IRS
3. Process & Timeliness
waiting for a resolution on a letter that I received from the Commonwealth of Massachusetts for 5 weeks
4. Cost & Value
Keep taking $25 per month
5. Professionalism & Support
Top notch Customer Service
the guy hung up on me
6. Trust & Reliability
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Service Quality
I had an accountant that really screwed things up for me and put me in a bad situation with the IRS. Heartland was able to not only help me with getting current with my filings, they provided a favorable solution on the debt I had with the IRS. Top notch Customer Service!
Positive · Professionalism & Support
I had an accountant that really screwed things up for me and put me in a bad situation with the IRS. Heartland was able to not only help me with getting current with my filings, they provided a favorable solution on the debt I had with the IRS. Top notch Customer Service!
Positive · Service Quality
If I could, I would give them 10 stars. Prompt, Professional, Detail oriented work from the people at Heartland. They know what it takes to get your tax issues taken care of.
Positive · Professionalism & Support
If I could, I would give them 10 stars. Prompt, Professional, Detail oriented work from the people at Heartland. They know what it takes to get your tax issues taken care of.
FAQs
Quick answers based on verified editorial data
Is Heartland Tax Solutions legitimate?
Heartland Tax Solutions is a legitimate business that has operated since 2009. However, the company shows mixed credibility signals with a low BBB rating of 1.0/5 based on 1 review, while maintaining a higher Trustpilot rating of 4.4/5 from 23 reviews. The company has 15 years of business history but faces concerning patterns in complaint resolution and customer trust metrics.
What do customers say about Heartland Tax Solutions?
Customer feedback is polarized across 34 total reviews. Positive customers report excellent service quality, with one stating "They resolved a very difficult situation that had been going on for years" and another noting the company "Did an excellent job resolving my tax Issues with the IRS." However, negative reviews focus on communication problems and cost concerns, with complaints like "NO-ONE HAS GOTTEN BACK TO ME" and disputes over fees.
What are the complaints about Heartland Tax Solutions?
The BBB shows 3 complaints with a 0% resolution rate. Common complaint themes include customers paying thousands of dollars (in one case over $10,000) without receiving promised services, poor communication and responsiveness, and requests for additional fees after initial payments. Customers report difficulty reaching representatives and receiving updates on their cases.
How does Heartland Tax Solutions compare to other tax relief companies?
Heartland Tax Solutions shows mixed performance compared to industry peers. While their Trustpilot rating of 4.4/5 is competitive, their BBB rating of 1.0/5 and 0% complaint resolution rate fall well below industry standards. The company's strength in service quality (100% positive sentiment) is offset by significant weaknesses in cost transparency and communication.
What do customers say about Heartland Tax Solutions' fees and costs?
Cost and value represent the company's weakest area, with 0% positive sentiment across 7 customer mentions. Customers report concerns about high fees, with one mentioning a "$2200 broker" fee, and complaints about the company keeping money even when services aren't delivered. Multiple customers have requested refunds that were apparently not provided.
How responsive is Heartland Tax Solutions to customer communications?
Communication and transparency show concerning patterns, with only 33.3% positive sentiment from 12 customer mentions. While some customers appreciate "consistent contact" and being "kept contact thru the process," many others report significant communication failures, including representatives not returning calls and the BBB noting the company hasn't responded to multiple contact attempts regarding complaints.
How long does Heartland Tax Solutions take to resolve tax issues?
Process and timeliness receive mixed feedback with 44.4% positive sentiment across 9 mentions. Some customers report prompt service and stress-free experiences, but others indicate prolonged timelines with one case dragging on for years. Customers have reported situations where "my tax situation is still in the same condition" after working with the company.
Does Heartland Tax Solutions successfully resolve IRS problems?
When Heartland Tax Solutions completes cases, customers report high satisfaction with service quality (100% positive sentiment). Successful customers note the company "resolved a very very favorably" complex situations and effectively handled "very difficult situation that had been going on for years." However, the key concern appears to be completing cases rather than the quality of completed work.
Platform Breakdown
BBB
1 reviews
1.00
Trustpilot
No reviews
4.40
Google
10 reviews
2.20