Rank #92

Hillhurst Tax Group

Hillhurst Tax Group is a tax resolution company founded in 2015 and located at 2150 Hillhurst Ave, Los Angeles, CA 90027. The company operates through their website at hillhursttaxgroup.com, offering tax relief services to individuals and businesses facing IRS difficulties.

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Trust score

6.59 /10

51+

verified reviews analyzed

Editorial Highlights

Based on 51 customer reviews across multiple platforms, Hillhurst Tax Group shows mixed but generally positive feedback. The company maintains a 4.6-star rating on Google Maps from 50 reviews, though their BBB rating stands at just 1.0 based on one review. Customer sentiment analysis reveals particular strength in service quality (100% positive across 24 mentions) and professionalism (90.9% positive across 11 mentions). One satisfied customer noted: "They settled my debt of $9000 with the IRS" and "settled for $1500." However, communication issues surface in some reviews, with only 57.1% positive sentiment in this area, including complaints of "never responded" and "absolutely no response." Trust and reliability concerns also emerge, with one reviewer warning "Don't trust this company," though others counter that "Everything they said they were going to do, they did."

Strengths

Service Quality Excellence: The company achieves 100% positive sentiment in service quality across 24 customer mentions, with clients reporting successful debt settlements including one case where a $9,000 IRS debt was resolved for just $1,500.

Professional Expertise: With 90.9% positive feedback across 11 mentions, customers consistently praise the team as "beyond knowledgeable" and note they "went above and beyond the call of duty."

Flexible Payment Options: Financial arrangements receive 85.7% positive sentiment, with customers appreciating that the company "worked with me on an installment plan" and helped "set up a payment plan."

Show all strengths

Cost Transparency: The company achieves 100% positive sentiment in cost and value discussions, with customers noting the "contract had all the fees they would charge" and that the "fee is worth their value."

Weaknesses

Communication Gaps: Only 57.1% of communication-related feedback is positive across 14 mentions, with some customers reporting complete lack of response to their inquiries.

Trust and Reliability Concerns: With 62.5% positive sentiment in this category, some customers raise serious concerns about broken promises and question the company's reliability, though this represents a minority of experiences.

Positive

Complaint

Click on comment to see details

1. Service Quality

100% Positive

Hillhurst Tax Group solved my audit case

debt fall off

2. Communication & Transparency

57% Positive

unanswered emails

won’t return my phone calls or emails at all now

3. Professionalism & Support

91% Positive

Alex & John understood my story

Everyone is nice always give you the answers u need

4. Trust & Reliability

63% Positive

told me to pay and after I did that a few months later the irs sent me more letters

Don’t trust this company

5. Process & Timeliness

75% Positive

immediately responded

took till 2023 for them to finally get me a settlement

6. Financial Arrangements

86% Positive

set up a payment plan

begging them for refund since

7. Cost & Value

100% Positive

fee is worth their value

contract had all the fees they would charge

FAQs

Quick answers based on verified editorial data

Is Hillhurst Tax Group legitimate?

Yes, Hillhurst Tax Group is a legitimate tax resolution company that has been operating since 2015. The company maintains a 4.6-star rating on Google Maps based on 50 customer reviews, though their BBB rating is notably lower at 1.0 based on one review. With 9 years in business and a physical office location in Los Angeles, the company has an established track record in the tax relief industry.

What do customers say about Hillhurst Tax Group?

Customer feedback across 51 reviews is mixed but generally positive. The strongest praise comes for service quality (100% positive sentiment) and professionalism (90.9% positive). Customers report successful outcomes like "They settled my debt of $9000 with the IRS" for just $1,500. However, communication receives more mixed reviews (57.1% positive), with some customers noting the company "never responded" to inquiries. Most customers appreciate the expertise, with reviews calling the team "beyond knowledgeable."

What are the complaints about Hillhurst Tax Group?

Based on available data, formal BBB complaints appear minimal. However, customer reviews reveal some recurring issues including communication problems, with customers reporting lack of response to inquiries. Some trust and reliability concerns have been raised, with isolated reports of broken promises. These issues represent a minority of customer experiences, as the majority report positive outcomes and professional service.

How does Hillhurst Tax Group compare to other tax relief companies?

Hillhurst Tax Group's 4.6-star Google rating from 50 reviews places them above average in the tax relief industry. Their standout metric is achieving 100% positive sentiment in service quality, which is exceptional in this sector. However, their communication scores (57.1% positive) lag behind industry leaders. The company's 9-year track record and successful debt settlement cases demonstrate competency, though the mixed BBB performance suggests room for improvement in customer service consistency.

How long does Hillhurst Tax Group's process typically take?

Customer experiences with processing times vary at Hillhurst Tax Group, with 75% positive sentiment in this category across 8 mentions. Some clients report efficient service, with one noting the company "stopped my garnishment within a week" and describing the service as "professional and fast." However, others experienced delays, with one case taking until 2023 to reach settlement. One customer reported "The whole process took 4 months" for their resolution.

Does Hillhurst Tax Group offer payment plans?

Yes, Hillhurst Tax Group offers flexible payment arrangements with 85.7% positive customer sentiment in this area. Customers report that the company "worked with me on an installment plan" and helped "set up a payment plan" to make their services more affordable. This flexibility in financial arrangements is one of the company's noted strengths among client reviews.

How responsive is Hillhurst Tax Group's communication?

Communication responsiveness is inconsistent at Hillhurst Tax Group, with only 57.1% positive sentiment across 14 customer mentions. While some clients praise "ongoing communications and updates" and appreciate being kept "updated, at times daily," others report significant issues including "never responded" and "absolutely no response" to their inquiries. This represents the company's primary area for improvement based on customer feedback.

Are Hillhurst Tax Group's fees transparent?

Yes, customers report positive experiences with fee transparency at Hillhurst Tax Group, achieving 100% positive sentiment in cost and value discussions. Clients note that the "contract had all the fees they would charge," providing upfront clarity on costs. Customers also indicate the "fee is worth their value" based on the results achieved, suggesting reasonable pricing for the services provided.

Platform Breakdown

BBB

1 reviews

1.00

Trustpilot

No reviews

N/A

Google

50 reviews

4.60