Hillhurst Tax Group is a tax resolution company founded in 2015 and located at 2150 Hillhurst Ave, Los Angeles, CA 90027. The company operates through their website at hillhursttaxgroup.com, offering tax relief services to individuals and businesses facing IRS difficulties.
Based on 51 customer reviews across multiple platforms, Hillhurst Tax Group shows mixed but generally positive feedback. The company maintains a 4.6-star rating on Google Maps from 50 reviews, though their BBB rating stands at just 1.0 based on one review. Customer sentiment analysis reveals particular strength in service quality (100% positive across 24 mentions) and professionalism (90.9% positive across 11 mentions). One satisfied customer noted: "They settled my debt of $9000 with the IRS" and "settled for $1500." However, communication issues surface in some reviews, with only 57.1% positive sentiment in this area, including complaints of "never responded" and "absolutely no response." Trust and reliability concerns also emerge, with one reviewer warning "Don't trust this company," though others counter that "Everything they said they were going to do, they did."
Service Quality Excellence: The company achieves 100% positive sentiment in service quality across 24 customer mentions, with clients reporting successful debt settlements including one case where a $9,000 IRS debt was resolved for just $1,500.
Professional Expertise: With 90.9% positive feedback across 11 mentions, customers consistently praise the team as "beyond knowledgeable" and note they "went above and beyond the call of duty."
Flexible Payment Options: Financial arrangements receive 85.7% positive sentiment, with customers appreciating that the company "worked with me on an installment plan" and helped "set up a payment plan."
Cost Transparency: The company achieves 100% positive sentiment in cost and value discussions, with customers noting the "contract had all the fees they would charge" and that the "fee is worth their value."
Communication Gaps: Only 57.1% of communication-related feedback is positive across 14 mentions, with some customers reporting complete lack of response to their inquiries.
Trust and Reliability Concerns: With 62.5% positive sentiment in this category, some customers raise serious concerns about broken promises and question the company's reliability, though this represents a minority of experiences.
Positive
Complaint
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Hillhurst Tax Group solved my audit case
unanswered emails
won’t return my phone calls or emails at all now
Diana at the front desk was incredibly kind and welcoming
The team was professional, helpful
told me to pay and after I did that a few months later the irs sent me more letters
took till 2023 for them to finally get me a settlement
Representative verified feedback from customers
Positive · Communication & Transparency
Nora made the process a lot easier to understand for me by answering all of my questions. It was my first year being helped by her on my 2025 tax return but needless to say I won’t be going back to my previous tax preparer. Thanks, Nora!
Positive · Professionalism & Support
Great experience overall. The team was professional, helpful, and Diana at the front desk was incredibly kind and welcoming.
Positive · Professionalism & Support
Great experience overall. The team was professional, helpful, and Diana at the front desk was incredibly kind and welcoming.
Positive · Service Quality
Hillhurst Tax Group solved my audit case that was going to cost me $500.000. Basically I got audit letter in 2024 and I tried calling so many tax lawyer offices to help me to solve my case and they did not understand me at all about what will happen to my situation and will not fight my case until I called Hillhurst Tax office and talked to Alex and John . Alex & John understood my story , had the solutions , explained clearly what should happen and one important thing was that Hillhurst Tax Group would defense for me . The case took about a year to finalize and at the moment i have no balance owe to the IRS. On the other hand, Taylor and Jennie are their assistant to help with tax return. Everyone is nice always give you the answers u need and good advice.
Positive · Communication & Transparency
Hillhurst Tax Group solved my audit case that was going to cost me $500.000. Basically I got audit letter in 2024 and I tried calling so many tax lawyer offices to help me to solve my case and they did not understand me at all about what will happen to my situation and will not fight my case until I called Hillhurst Tax office and talked to Alex and John . Alex & John understood my story , had the solutions , explained clearly what should happen and one important thing was that Hillhurst Tax Group would defense for me . The case took about a year to finalize and at the moment i have no balance owe to the IRS. On the other hand, Taylor and Jennie are their assistant to help with tax return. Everyone is nice always give you the answers u need and good advice.
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