Ideal Tax is a tax resolution company founded in 2010 and based at 240 Progress Suite 250 in Irvine, California. The company operates through their website at idealtax.com and specializes in helping clients resolve IRS tax issues.
Based on 712 reviews across multiple platforms, Ideal Tax has a mixed reputation with customers. The company earns high marks for professionalism and support, with 94.7% positive sentiment from 506 mentions, with customers praising their "amazing team of people who are so patient, kind & understanding" and noting the "staff are knowledgeable and helpful." However, trust and reliability present significant concerns, with only 27.1% positive sentiment from 166 mentions and serious complaints including "THIS COMPANY IS A HOAX COMPANY FOR SURE" and "this is obviously a scam." Cost and value issues are particularly problematic, with just 6.9% positive sentiment from 72 mentions, as customers report unexpected fees including complaints that "after they get your information then comes a $500.00 bill."
Exceptional customer service with 94.7% positive sentiment in professionalism and support, with customers consistently praising staff patience and knowledge.
Solid communication practices, achieving 70.3% positive sentiment from 340 mentions, with clients noting "Great communication" and staff being "always available for any questions or concerns."
Effective service delivery in many cases, with 68.4% positive sentiment for service quality, including success stories like helping customers "reduce my tax debt from 50,000 dollars to 5,000 dollars."
Reasonable process efficiency with 71.5% positive sentiment on timeliness, with customers reporting the company was "fast efficient & right on time."
Major trust and reliability issues, with only 27.1% positive sentiment and serious allegations of scam behavior from multiple customers.
Significant cost transparency problems, with just 6.9% positive sentiment on cost and value, including complaints about hidden fees and high upfront costs.
Financial arrangement concerns, with only 43.3% positive sentiment and complaints about expensive retainers including a "required a five-thousand retainer."
Positive
Complaint
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exceptionally helpful in my journey of resolving tax debt... very knowledgeable
continues to support me and any needs I have along the way
expectations set by Ideal Tax were misleading
settled everything with the IRS
I haven’t received any update
did not get my taxes on time when they swear I would
spent thousands of dollars on their services
do not get a response and haven’t received
Representative verified feedback from customers
Positive · Professionalism & Support
***** has been exceptionally helpful in my journey of resolving tax debt and continues to support me and any needs I have along the way. She is always super nice and very knowledgeable. Ive enjoyed working with her on my case over the last year!
Positive · Professionalism & Support
***** has been exceptionally helpful in my journey of resolving tax debt and continues to support me and any needs I have along the way. She is always super nice and very knowledgeable. Ive enjoyed working with her on my case over the last year!
Positive · Professionalism & Support
****** has been so helpful and patient with my situation and with giving me the assurance that I need with this situation. I am very thankful.
Positive · Professionalism & Support
****** has been so helpful and patient with my situation and with giving me the assurance that I need with this situation. I am very thankful.
Positive · Service Quality
I had years of unfiled taxes and was terrified of the penalties, but the team here took over and settled everything with the IRS. They are incredibly reliable and professional.
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734 reviews