Positive · Communication & Transparency
Staff was very informative and always kept me updated. They answered all my questions and made me feel that they were looking out for me.
Rank #10
Innovative Tax & Reg Inc
Innovative Tax & Reg Inc, founded in 2018, operates from 2404 Del Paso Rd Ste 120, Sacramento, CA 95834 and maintains its website at innovativetaxgroup.com. The company provides tax relief and resolution services to individuals and businesses facing IRS issues.
Trust score
8.66 /10
523+
verified reviews analyzed
Editorial Highlights
Based on 468 total reviews across multiple platforms, Innovative Tax & Reg Inc maintains exceptionally strong customer satisfaction ratings, with a 4.95 BBB rating from 196 reviews and a 4.9 Trustpilot rating from 235 reviews. Customers consistently praise the company's service quality, with 99.1% positive sentiment and testimonials like "eliminated all of my debt" and receiving "letter from the IRS it said NOT COLLECTABLE - CASE CLOSED." The professionalism and support category shows 96.2% positive feedback, with clients noting they are "deeply grateful for their compassion and support" and describing staff as "Professional, knowledgeable, understanding." Communication receives 92.1% positive ratings, with customers appreciating that the company "kept us informed and up to date at all times" and "Their communication has been outstanding."
Strengths
1
Exceptional service delivery with 99.1% positive sentiment in service quality, with customers reporting complete debt elimination and successful IRS case closures.
2
Outstanding professionalism and support scoring 96.2% positive feedback across 186 mentions, with clients praising the staff's knowledge and compassionate approach.
3
Efficient processes with 96.3% positive sentiment on timeliness, with customers finding the "process was fast and easy" and noting the company "made every step easy to comprehend."
Show all strengths
4
Perfect track record in financial arrangements with 100% positive sentiment from 13 mentions, offering "low monthly payments and no future fees" and helping clients receive refunds instead of penalties.
Weaknesses
1
Cost and value concerns represent the primary area of customer dissatisfaction, with only 58.3% positive sentiment from 24 mentions, including complaints about "Ridiculous prices" and unexpected additional fees.
2
Some communication gaps noted in the 7.9% negative feedback, with isolated complaints about not responding to emails and lack of updates on case progress.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
Alex has been really really helpful
he’s been a big help
2. Communication & Transparency
always kept me updated
3. Service Quality
4. Trust & Reliability
5. Process & Timeliness
he responded very quickly
6. Cost & Value
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
Alex has been really really helpful and puts in so much effort on my case! And he’s such a pleasant and great to work with!
Positive · Professionalism & Support
Josh has helped my husband ******** ***** he’s been a big help and he responded very quickly I highly recommend him
Positive · Process & Timeliness
Josh has helped my husband ******** ***** he’s been a big help and he responded very quickly I highly recommend him
Positive · Professionalism & Support
Josh was really helpful in getting us help with my taxes
FAQs
Quick answers based on verified editorial data
Is Innovative Tax & Reg Inc legitimate?
Yes, Innovative Tax & Reg Inc is a legitimate tax relief company founded in 2018. The company maintains strong ratings with a 4.95 BBB rating from 196 reviews and a 4.9 Trustpilot rating from 235 reviews, totaling 468 customer reviews across all platforms.
What do customers say about Innovative Tax & Reg Inc?
Customer feedback is overwhelmingly positive, with 99.1% positive sentiment for service quality and 96.2% for professionalism. Customers report successful outcomes like "eliminated all of my debt" and receiving letters from the IRS stating "NOT COLLECTABLE - CASE CLOSED." Many praise the staff as "Professional, knowledgeable, understanding" and express being "deeply grateful for their compassion and support."
What are the complaints about Innovative Tax & Reg Inc?
The company has 12 BBB complaints with 0 resolved, primarily involving service delivery issues, difficulties reaching representatives, and contract fulfillment problems. Some complaints allege non-performance after payment and communication breakdowns, though these represent a small fraction of total customer experiences.
How does Innovative Tax & Reg Inc compare to other tax relief companies?
Innovative Tax & Reg Inc stands out with exceptionally high ratings across platforms (4.95 BBB, 4.9 Trustpilot) and a 99.1% positive sentiment rate for service quality. The company's perfect 100% positive rating in financial arrangements and 96.3% positive feedback on process efficiency are notable strengths compared to industry standards.
How much does Innovative Tax & Reg Inc charge for services?
Cost and value feedback shows mixed results with 58.3% positive sentiment. While some customers report services as "Worth every penny" and mention fees "for less than $500," others complain about "Ridiculous prices" and unexpected additional charges. The company appears to offer various pricing structures including one-time fees and payment plans.
How long does the process take with Innovative Tax & Reg Inc?
The company receives 96.3% positive feedback on process and timeliness, with customers frequently noting the "process was fast and easy" and that the company "solved my tax issues very quickly." However, some clients report longer timelines, including instances of taking "2 months to finish my tax return" and experiencing a "long process and multiple times of sending info."
Does Innovative Tax & Reg Inc offer payment plans?
Yes, the company offers flexible financial arrangements with 100% positive customer sentiment in this area. Customers report receiving "low monthly payments and no future fees" and fair, affordable repayment plans. Some clients have also received refunds instead of facing penalties through the company's services.
How is communication with Innovative Tax & Reg Inc?
Communication receives 92.1% positive feedback from 114 customer mentions. Most customers praise that the company "kept us informed and up to date at all times" and "remind us ahead of time by Emails" with "outstanding" communication. However, some negative feedback mentions issues with not responding to emails and lack of updates on case progress.
Platform Breakdown
BBB
222 reviews
4.94
Trustpilot
No reviews
4.90
Google
38 reviews
3.60