Rank #98

Integrity Financial Associates, Inc.

Integrity Financial Associates, Inc. has been operating as a tax relief company since 2008, serving clients from their headquarters at 275 S Main St Suite 109, Longmont, CO 80501. The company offers tax resolution services through their website at https://ifatax.com/.

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Trust score

6.46 /10

41+

verified reviews analyzed

Editorial Highlights

Based on 39 total reviews, Integrity Financial Associates receives mixed feedback from customers. The company earns a 4.4-star rating on Google Maps from 37 reviews but only 2.5 stars from 2 BBB reviews. Customer sentiment varies significantly across service areas, with 100% positive feedback for service quality and 81.8% positive sentiment for professionalism and support. However, trust and reliability shows only 58.3% positive sentiment across 12 mentions, with customers noting concerns like "This is a scam" alongside positive feedback stating the company is "trustworthy and dependable." Communication and transparency also presents challenges with 55.6% positive sentiment, as some clients report "Months with no communication at all" while others praise the team for being "quick to respond."

Strengths

Service Quality stands out with 100% positive sentiment across 9 mentions, with clients reporting "the IRS is in my past" and tax burdens reduced "by about 80%."

Professionalism & Support receives 81.8% positive feedback from 11 mentions, with customers describing staff as "very professional and helpful" and "extremely knowledgeable about Tax Issues."

Process & Timeliness shows 66.7% positive sentiment, with satisfied clients noting the company "got my problem solved quickly" and "helped me promptly and quickly."

Weaknesses

Trust & Reliability concerns emerge in 58.3% positive sentiment across 12 mentions, with some customers alleging scam behavior and questioning representative credentials.

Communication & Transparency issues affect 55.6% of mentions, with complaints about unresponsive service and "months with no communication at all."

Cost & Value shows 0% positive sentiment in the single mention, with concerns about "hidden fees" practices.

Positive

Complaint

Click on comment to see details

1. Trust & Reliability

58% Positive

begin this in 2019 and still having issues with no closure by the end of 2023

Any business that makes these kind of calls has ZERO INTEGRITY

2. Professionalism & Support

82% Positive

Traci and Andraya did their job

threatened my receptionist

3. Communication & Transparency

56% Positive

Months with no communication at all

disregarded my complaints

4. Service Quality

100% Positive

irs today and they accepted our paperwork

relieved to get resolution

5. Process & Timeliness

67% Positive

Which delayed any and all process

6. Financial Arrangements

50% Positive

Requested refund of my monies, which has gone silent

7. Cost & Value

0% Positive

don’t hide behind hidden fees

FAQs

Quick answers based on verified editorial data

Is Integrity Financial Associates, Inc. legitimate?

Integrity Financial Associates, Inc. is a legitimate tax relief company that has been in business since 2008. The company maintains a 4.4-star rating on Google Maps from 37 reviews, though it has a lower 2.5-star rating from 2 BBB reviews. With 16 years of operation and a physical address in Longmont, Colorado, the company is established, though customer experiences vary significantly.

What do customers say about Integrity Financial Associates, Inc.?

Customer feedback is notably mixed across 39 total reviews. Positive experiences highlight successful tax resolution, with clients reporting "the IRS is in my past" and tax burden reductions "by about 80%." Customers praise the team as "very professional and helpful" and "extremely knowledgeable about Tax Issues." However, negative feedback includes serious concerns, with some calling it "a scam" and reporting communication problems like "months with no communication at all."

What are the complaints about Integrity Financial Associates, Inc.?

BBB records show 2 complaints against the company, with 1 resolved. Complaints include disputes over refund policies when customers want to terminate services early, and inappropriate sharing of confidential business tax information with unauthorized personnel. The complaint data suggests issues with transparency around refund guarantees and confidentiality protocols.

How does Integrity Financial Associates, Inc. compare to other tax relief companies?

Integrity Financial Associates shows a unique pattern compared to other tax relief companies, with exceptional service quality results (100% positive sentiment) but concerning trust metrics (58.3% positive). While many tax relief companies struggle with service delivery, this company's main challenges appear to be in communication consistency and trust-building rather than technical tax resolution capabilities.

What communication issues do customers report with Integrity Financial Associates?

Communication and transparency receives only 55.6% positive sentiment across 9 mentions. Negative feedback includes complaints about representatives who "will not return any of my calls" and "months with no communication at all." However, satisfied customers counter that the company has "always been responsive to my requests/emails" and is "quick to respond," suggesting inconsistent communication practices.

How effective is Integrity Financial Associates at resolving tax problems?

The company shows strong effectiveness in actual tax resolution, earning 100% positive sentiment for service quality across 9 mentions. Customers report significant results, including complete IRS resolution with "the IRS is in my past" and substantial savings with tax burdens "reduced by about 80%." Clients express being "relieved to get resolution," indicating strong technical capabilities when service is delivered.

Are there professionalism concerns with Integrity Financial Associates?

Professionalism receives 81.8% positive feedback, but the negative incidents are serious. While most customers describe staff as "very professional and helpful" who "went above and beyond expectations," concerning reports include staff who "have cussed at my employees" and "threatened my receptionist." These isolated but severe incidents suggest inconsistent professional standards.

What payment arrangements does Integrity Financial Associates offer?

Limited customer feedback on financial arrangements shows 50% positive sentiment across 2 mentions. One satisfied customer mentioned a "very reasonable payment plan," while another customer reported difficulties obtaining a refund, stating they "requested refund of my monies, which has gone silent." The company appears to use fee-based arrangements rather than traditional legal retainers.

Platform Breakdown

BBB

2 reviews

2.50

Trustpilot

No reviews

N/A

Google

37 reviews

4.40