Positive · Service Quality
Everyone there is so amazing. I was so stressed out when I got a letter from the IRS. They went over everything with me and took the stress away in minutes. I highly recommend them.
Rank #86
IRS Help, Inc.
IRS Help, Inc. has been providing tax resolution services since 1982, operating from their West Seneca, NY headquarters at 2952 Seneca St. The company maintains a comprehensive online presence at irshelp.com and has established a long-standing reputation in the tax relief industry over more than four decades of operation.
Trust score
6.72 /10
85+
verified reviews analyzed
Editorial Highlights
Based on 81 verified customer reviews, IRS Help, Inc. demonstrates strong customer satisfaction across multiple service dimensions. The company excels in professionalism and support with 98% positive sentiment across 51 mentions, with customers noting the team is "Always knowledgeable and professional" and "very reliable, timely, and very receptive to answering your questions." Service quality receives 95.5% positive feedback from 22 mentions, with one satisfied customer stating they "did a fantastic job for me from start to finish" and another reporting the company "got my 2018 refund 'with interest' sent to my home." Communication and transparency also score highly at 93.3% positive sentiment, with customers appreciating that "Everything was explained clearly" and the team provides "clear, concise answers to your IRS concerns."
Strengths
1
Exceptional professionalism and support with 98% positive sentiment across 51 customer mentions, consistently praised for knowledgeable and reliable service delivery.
2
Outstanding service quality achieving 95.5% customer satisfaction from 22 reviews, with clients reporting successful tax refund recoveries and complete IRS issue resolution.
3
Superior communication and transparency with 93.3% positive feedback, customers consistently highlight clear explanations and concise answers to tax concerns.
Show all strengths
4
Strong process efficiency and timeliness at 88.9% positive sentiment, with multiple customers noting the stress-free experience and streamlined filing processes.
Weaknesses
1
Cost and value concerns represent the primary area for improvement, with only 60% positive sentiment from 5 mentions, including complaints about a $27,000 fee with limited progress.
2
Financial arrangement satisfaction at 66.7% positive sentiment suggests some customers have experienced issues with payment structures and money-back expectations.
3
While rare, trust and reliability issues affect 16.7% of the 18 mentions in this category, with isolated complaints about unfulfilled promises and fraud allegations.
Positive
Complaint
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1. Professionalism & Support
Everyone there is so amazing
2. Service Quality
took the stress away in minutes
IRS Help was instrumental in solving a decades long effort
3. Trust & Reliability
promised many things that he would do which he never did
4. Communication & Transparency
received excellent support and communication
5. Process & Timeliness
took the stress away in minutes
The State component lingered along for over 20 years
6. Cost & Value
I had paid him $27,000 and was no further ahead
7. Financial Arrangements
I would like to get my money back in total since nothing was actually done for me
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
Everyone there is so amazing. I was so stressed out when I got a letter from the IRS. They went over everything with me and took the stress away in minutes. I highly recommend them.
Positive · Process & Timeliness
Everyone there is so amazing. I was so stressed out when I got a letter from the IRS. They went over everything with me and took the stress away in minutes. I highly recommend them.
Positive · Service Quality
IRS Help was instrumental in solving a decades long effort with the MA DOR who are about as tough as it gets to settle anything with. Jim Rindfleisch is the person with whom I received excellent support and communication along the way. Jim is on top of every chess move possible as this case was one for the history books. I settled with the IRS some 20 years ago on a case that seemed insurmountable at the time, mercifully settled by Jim so many years ago. The State component lingered along for over 20 years as these folks will not settle, but are seemingly quite pleased to saddle folks with a monthly deduct - which nearing retirement I wanted to close out if possible. There was only one choice for me, give Jim a call to see if there was any possible legal angle to closing this out once and for all. Jim remembered me as if it was yesterday, and with his straightforward Buffalo style he gave me some ideas he just might be able to argue with the DOR. I did not think this was achievable at first, as negotiating with these government types is really hit or miss. Initially they would not budge and Jim let me know he would try another tact. The wait was not an easy one in the interim but Jim kept me updated along the way to ease the worry. Jim’s alternative approach was to go right to the top of the DOR management chain for what I thought was my last gasp attempt or I would just pay for the rest of my life. The follow up phone call I got from Jim was that he had argued successfully that this Lien was not perfected properly and was null and void from this point forward. I was stunned hearing this tremendous news after dealing with this for so many years. There are times when the public needs reach out to professionals who are experts, the go it alone route does not work with these agencies in any capacity. IRS Help and Jim’s expertise are unparalleled in this Industry – not only is he good at his job he is a fine gentleman along the way and a winning combination for anyone needing assistance. Dave Smith Boston
Positive · Communication & Transparency
IRS Help was instrumental in solving a decades long effort with the MA DOR who are about as tough as it gets to settle anything with. Jim Rindfleisch is the person with whom I received excellent support and communication along the way. Jim is on top of every chess move possible as this case was one for the history books. I settled with the IRS some 20 years ago on a case that seemed insurmountable at the time, mercifully settled by Jim so many years ago. The State component lingered along for over 20 years as these folks will not settle, but are seemingly quite pleased to saddle folks with a monthly deduct - which nearing retirement I wanted to close out if possible. There was only one choice for me, give Jim a call to see if there was any possible legal angle to closing this out once and for all. Jim remembered me as if it was yesterday, and with his straightforward Buffalo style he gave me some ideas he just might be able to argue with the DOR. I did not think this was achievable at first, as negotiating with these government types is really hit or miss. Initially they would not budge and Jim let me know he would try another tact. The wait was not an easy one in the interim but Jim kept me updated along the way to ease the worry. Jim’s alternative approach was to go right to the top of the DOR management chain for what I thought was my last gasp attempt or I would just pay for the rest of my life. The follow up phone call I got from Jim was that he had argued successfully that this Lien was not perfected properly and was null and void from this point forward. I was stunned hearing this tremendous news after dealing with this for so many years. There are times when the public needs reach out to professionals who are experts, the go it alone route does not work with these agencies in any capacity. IRS Help and Jim’s expertise are unparalleled in this Industry – not only is he good at his job he is a fine gentleman along the way and a winning combination for anyone needing assistance. Dave Smith Boston
FAQs
Quick answers based on verified editorial data
Is IRS Help, Inc. legitimate?
Yes, IRS Help, Inc. is a legitimate tax resolution company that has been operating since 1982. The company maintains a 4.8-star rating on Google Maps from 79 reviews and holds a BBB rating of 3.0 stars. With over 40 years in business and a physical location in West Seneca, NY, the company has established a verifiable track record in the tax relief industry.
What do customers say about IRS Help, Inc.?
Customer feedback is predominantly positive across 81 total reviews, with particularly strong praise for professionalism (98% positive) and service quality (95.5% positive). Customers frequently describe the team as "Always knowledgeable and professional" and "very reliable, timely, and very receptive to answering your questions." One satisfied client noted they "did a fantastic job for me from start to finish," while another reported the company "got my 2018 refund 'with interest' sent to my home."
What are the complaints about IRS Help, Inc.?
With only 2 BBB reviews, formal complaint volume appears minimal. The most significant concerns relate to cost and value, where 40% of mentions were negative, including one customer who paid $27,000 with limited progress. Some clients have also reported issues with financial arrangements and isolated cases of unfulfilled promises, though these represent a small minority of the overall feedback.
How does IRS Help, Inc. compare to other tax relief companies?
IRS Help, Inc. stands out with its 40+ year operating history since 1982, which is significantly longer than most tax relief companies. The company's 4.8 Google Maps rating from 79 reviews exceeds industry averages, and their exceptional 98% positive rating for professionalism and support places them among the top performers in customer service quality within the tax resolution sector.
Are IRS Help, Inc.'s fees worth the cost?
Customer opinions on value are mixed, with 60% positive sentiment on cost and value from 5 mentions. Some clients believe "Jim was worth every penny" and found services to be "a bargain," while others complained about high fees like the $27,000 charge with limited results. Prospective clients should request detailed fee structures and service guarantees before committing to avoid cost-related disappointments.
How long does IRS Help, Inc. take to resolve tax issues?
Process and timeliness receive 88.9% positive feedback from customers, with many praising the stress-free experience. Clients report that the company "made my tax filing stress free" and "took the stress away in minutes." However, one customer noted that "The State component lingered along for over 20 years," suggesting resolution times can vary significantly depending on case complexity.
Does IRS Help, Inc. provide clear communication throughout the process?
Yes, communication and transparency receive strong 93.3% positive sentiment from 15 customer mentions. Clients consistently praise the company for clear explanations, with feedback noting "Everything was explained clearly" and the team provides "clear, concise answers to your IRS concerns." Only one customer reported ignored communications about case timeline expectations.
Can IRS Help, Inc. set up payment plans with the IRS?
Yes, the company does assist with IRS payment arrangements, with 66.7% positive sentiment from 3 mentions on financial arrangements. One satisfied customer reported the company "set up an arrangement with the IRS to make payment over time" and reduced their obligation significantly, stating "I ended up only owing $1900." However, some clients have expressed dissatisfaction when expecting full refunds for services.
Platform Breakdown
BBB
2 reviews
3.00
Trustpilot
No reviews
N/A
Google
81 reviews
4.90