IRS Help LLC has been operating as a tax relief company since 2002, headquartered at 3653 Darrow Rd Suite 7, Stow, OH 44224. The company provides tax resolution services through their website fixtaxproblemsnow.com.
Based on 27 customer reviews, IRS Help LLC maintains strong customer satisfaction across multiple review platforms. The company earned a perfect 5.0 BBB rating from 18 reviews and a 4.8 Google Maps rating from 9 reviews. Customer feedback shows 100% positive sentiment for service quality, with clients praising how the company handled their "tough tax situation that is now resolved" and "negotiated my $125,000 debt down to $7560." The professionalism category also scored 100% positive across 10 mentions, with customers noting the staff was "patient and kind with me" and "incredibly responsive and professional."
Strengths
1
Service Quality stands out as the company's top strength, achieving 100% positive sentiment across 15 customer mentions, with successful outcomes like helping the IRS "accept my Offer In Compromise."
2
Professionalism & Support also scored perfectly at 100% positive across 10 mentions, with customers consistently praising staff for being "very helpful negotiating my tax" issues.
3
Trust & Reliability earned 100% positive feedback from customers who found the team "dedicated, trustworthy, and passionate" and appreciated that they "under promised and over delivered."
Show all strengths
4
Process & Timeliness received 88.9% positive sentiment, with clients noting the staff "worked very fast" and "walked me through the process, held my hand."
Weaknesses
1
Cost & Value represents the primary area of concern, with only 50% positive sentiment across 2 mentions, including one customer complaint about owing "over $17,000 which was only a couple hundred less than the original" amount.
2
Communication & Transparency, while still largely positive at 87.5%, had some criticism from a client who experienced "2 months of not hearing any news" during their case.
Positive
Complaint
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1. Service Quality
100% Positive
tough tax situation that is now resolved
provided a plan to resolve my tax debt
2. Professionalism & Support
100% Positive
staff at IRS Help was incredibly responsive and professional
3. Process & Timeliness
90% Positive
they did it in four months
This isn't a quick process
4. Communication & Transparency
88% Positive
after 2 months of not hearing any news
5. Trust & Reliability
100% Positive
6. Cost & Value
67% Positive
owed over $17,000 which was only a couple hundred less than the original
7. Financial Arrangements
100% Positive
Customer review highlights
Representative verified feedback from customers
Positive · Cost & Value
THE BEST FOR *** AND AFFORDABLE TOO. ***** and her Team at IRS Help are THE BEST! Before I hired them I had interviewed probably 10 other companies to negotiate an Offer in Compromise with the ***. Im older, work multiple jobs to eat, and lets just say that after my business failed I was ill equipped to pay the *** back taxes that equaled my yearly income. Not only were their fees affordable, but they didnt require a huge up-front retainer, and they negotiated the total amount due in the Offer in Compromise by a little less than 5% of the total amount owed to the **** And they did it in four months! If I ever need tax help again, and I hope I dont, I will be giving them a call and no one else.
Positive · Process & Timeliness
THE BEST FOR *** AND AFFORDABLE TOO. ***** and her Team at IRS Help are THE BEST! Before I hired them I had interviewed probably 10 other companies to negotiate an Offer in Compromise with the ***. Im older, work multiple jobs to eat, and lets just say that after my business failed I was ill equipped to pay the *** back taxes that equaled my yearly income. Not only were their fees affordable, but they didnt require a huge up-front retainer, and they negotiated the total amount due in the Offer in Compromise by a little less than 5% of the total amount owed to the **** And they did it in four months! If I ever need tax help again, and I hope I dont, I will be giving them a call and no one else.
Positive · Service Quality
Thank you to ***** and team. They helped me get through a tough tax situation that is now resolved. They worked very fast and very thorough.
Positive · Process & Timeliness
Thank you to ***** and team. They helped me get through a tough tax situation that is now resolved. They worked very fast and very thorough.
Positive · Professionalism & Support
The staff at IRS Help was incredibly responsive and professional. They quickly assessed my situation and provided a plan to resolve my tax debt and their cost was reasonable. I worked with another firm who never called me back and charged a large fee, but IRS Help always called me on the same day and alleviated my fears.
FAQs
Quick answers based on verified editorial data
Is IRS Help LLC legitimate?
Yes, IRS Help LLC is a legitimate tax relief company that has been operating since 2002. The company maintains a perfect 5.0 BBB rating based on 18 reviews and a 4.8 Google Maps rating from 9 reviews, demonstrating over two decades of established business operations.
What do customers say about IRS Help LLC?
Customer feedback is overwhelmingly positive across 27 reviews. Service quality and professionalism both received 100% positive sentiment, with customers praising outcomes like "negotiated my $125,000 debt down to $7560" and describing staff as "incredibly responsive and professional" and "patient and kind with me."
What are the complaints about IRS Help LLC?
Based on available BBB data, there are minimal formal complaints against IRS Help LLC. The main customer concerns center around cost value, with only 50% positive sentiment in this category, and occasional communication delays, though communication overall maintains 87.5% positive feedback.
How does IRS Help LLC compare to other tax relief companies?
IRS Help LLC stands out with its perfect 5.0 BBB rating and 100% positive sentiment in key areas like service quality and professionalism. The company's 22-year operating history since 2002 also demonstrates longevity compared to many newer tax relief firms in the market.
How much does IRS Help LLC charge for their services?
While specific pricing isn't detailed in customer reviews, cost represents the company's most criticized area with only 50% positive sentiment. One customer found "their cost was reasonable," while another felt they "owed over $17,000 which was only a couple hundred less than the original" debt amount.
How long does the tax resolution process take with IRS Help LLC?
Timeline experiences vary among customers, with 88.9% positive sentiment for process and timeliness. Some clients praised that staff "worked very fast" and completed work "in record time," while others noted "this isn't a quick process," reflecting the inherently variable nature of IRS case resolution.
How is IRS Help LLC's communication with clients?
Communication receives largely positive feedback at 87.5% positive sentiment across 8 mentions. Customers appreciated that staff "always called me on the same day" and "kept me informed all along the way," though one client experienced "2 months of not hearing any news" during their case.
Does IRS Help LLC offer payment plans?
Based on customer feedback, IRS Help LLC appears flexible with payment arrangements. One customer specifically noted they were "easy to work with on my payments," suggesting the company offers accommodating financial arrangements for their services.