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Rank #79

Jay Finn, CPA logoJay Finn, CPA

Jay Finn, CPA is a Houston-based tax preparation and consultation firm founded in 1980, operating from 11500 Northwest Fwy Ste 100, Houston, TX 77092. The company specializes in individual and business tax services, with particular expertise in international tax law and IRS issue resolution.

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Trust score
6.82 /10
198+
verified reviews analyzed

Editorial Highlights

Based on 192 total reviews across multiple platforms, Jay Finn, CPA maintains strong customer satisfaction with a 4.8 Google Maps rating from 184 reviews and a 4.5 BBB rating from 8 reviews. Customers consistently praise the firm's professionalism and support, with 93.9% positive feedback in this category across 99 mentions. One client noted they are "professional, knowledgeable, and efficient," while another highlighted their "extensive expertise in international tax law and professionalism." Service quality receives perfect 100% positive feedback from 32 mentions, with customers reporting significant savings—one client shared that "we actually only owed the IRS $35 instead of the almost $4,000."

Strengths

1

Exceptional service quality with 100% positive feedback across 32 mentions, demonstrating consistent problem resolution and tax savings for clients.

2

Outstanding professionalism and support, earning 93.9% positive ratings from 99 customer mentions, with staff consistently described as knowledgeable and helpful.

3

Strong value proposition with 84.6% positive feedback on cost and value from 13 mentions, with clients reporting substantial savings including one who "saved over 20,000 dollars."

Show all strengths
4

Efficient processing with 81.8% positive ratings for timeliness across 22 mentions, with customers praising smooth, stress-free experiences.

Weaknesses

1

Financial arrangements show mixed feedback at only 60% positive from 5 mentions, with some clients reporting issues with deposit forfeitures and unexpected fee requests.

2

Communication transparency could improve, with 78% positive feedback from 41 mentions, as some customers report having to initiate contact for updates.

3

Trust and reliability, while generally positive at 78.6% from 14 mentions, shows room for improvement with occasional reports of broken commitments.

Positive

Complaint

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1. Professionalism & Support

94% Positive

extremely knowledgeable about taxes

created personalized videos and walk-through guides

2. Communication & Transparency

78% Positive

explain complicated topics in a simple-to-understand manner

tried to preemptively silence my feedback

3. Service Quality

100% Positive

helped me fix everything quickly and easily

Jay saved my family a LOT of money

4. Process & Timeliness

82% Positive

Taxes were done correctly and on time

they didn't file on time which resulted in fees.

5. Trust & Reliability

79% Positive

I felt more confident about my situation after our conference call

At first they told me they'll cover the fees, then they stopped answering.

6. Cost & Value

85% Positive

Ery honest, up front pricing with no surprises

final cost of their services was much higher than the initial estimate

7. Financial Arrangements

60% Positive

offered to end the partnership—if I forfeited part of my deposit

asked me for $15k and refused to answer any further questions

FAQs

Quick answers based on verified editorial data

Is Jay Finn, CPA legitimate?
Yes, Jay Finn, CPA is a legitimate tax preparation firm established in 1980 with over 40 years of experience. The company maintains strong ratings across review platforms with a 4.8 Google Maps rating from 184 reviews and a 4.5 BBB rating from 8 reviews, totaling 192 verified customer reviews.
What do customers say about Jay Finn, CPA?
Customer feedback is overwhelmingly positive, with 93.9% positive ratings for professionalism and support. Customers frequently praise the firm as "professional, knowledgeable, and efficient" and highlight their "extensive expertise in international tax law." Service quality receives perfect 100% positive feedback, with one client reporting they "actually only owed the IRS $35 instead of the almost $4,000."
What are the complaints about Jay Finn, CPA?
Based on available data, complaints appear minimal and isolated. The main concerns involve financial arrangements (60% positive feedback) where some clients reported issues with deposit forfeitures, and communication transparency (78% positive) where customers occasionally needed to initiate contact for updates. No significant BBB complaint data is available.
How does Jay Finn, CPA compare to other tax relief companies?
Jay Finn, CPA stands out with exceptional service quality (100% positive feedback) and strong overall ratings averaging 4.6+ across platforms. Their 40+ years of experience since 1980 and perfect service quality scores distinguish them from many newer tax relief companies, though their review volume of 192 total reviews is moderate compared to larger national firms.
What do customers say about Jay Finn, CPA's pricing and value?
Customer feedback on cost and value is generally positive at 84.6% from 13 mentions. Clients report significant savings, with one customer stating they "saved over 20,000 dollars" and another mentioning they "saved >$6k compared to what I had estimated." However, some customers noted that "final cost of their services was much higher than the initial estimate."
How quickly does Jay Finn, CPA complete tax work?
Process and timeliness receive 81.8% positive feedback from 22 customer mentions. Many customers praise efficient service, with one noting "taxes completed quickly" and another reporting the firm "fixed my 5 years of tax problems within a weeks time." However, some clients experienced delays, with reports of overcommitment affecting deadline adherence.
What is Jay Finn, CPA's communication style?
Communication receives 78% positive feedback from 41 mentions. Customers appreciate that the firm "provided near-immediate response times" and can "explain complicated topics in a simple-to-understand manner." However, some clients report needing to initiate communication for updates, and there have been instances where the firm shared they "OVERCOMMITTED."
Does Jay Finn, CPA offer payment plans or flexible arrangements?
Financial arrangements show mixed results with only 60% positive feedback from 5 mentions. While some customers report receiving refunds and money-back offers, others experienced issues including requests to "forfeited part of my deposit" and unexpected fee demands. It's recommended to clarify all financial terms upfront before engaging their services.

Platform Breakdown

BBB
BBB

8 reviews

4.50
BBB
Trustpilot

No reviews

N/A
BBB
Google

185 reviews

4.80