Rank #158

Joe Mastriano P. C - IRS Solutions

Joe Mastriano P.C. - IRS Solutions has been operating since 1980, providing tax resolution services from their Houston, Texas office at 8303 Southwest Fwy #636. The firm specializes in helping taxpayers resolve complex IRS issues and negotiate settlements.

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Trust score

5.82 /10

31+

verified reviews analyzed

Editorial Highlights

Based on 31 Google Maps reviews, Joe Mastriano P.C. maintains a 4.3-star rating with generally positive customer feedback. Service quality receives particularly strong marks, with 90% positive sentiment across 10 mentions, as customers report significant tax debt reductions. One client noted "getting back taxes owed to the IRS of over $50,000 reduced down to only having to pay the IRS $3000," while another shared they "reduced my $8k tax bill down to the correct $100." Professionalism also scores well at 88.9% positive across 9 mentions, with clients praising Joe's expertise: "This guy knows his stuff" and "Joe Mastriano is experienced."

Strengths

Process efficiency stands out with 100% positive feedback across all mentions, with clients noting the "process to get all done in 30 seconds" and finding working with the firm "a pleasure and stress free."

Service quality delivers strong results, achieving 90% positive sentiment with documented cases of substantial tax debt reductions from tens of thousands down to minimal amounts.

Professional expertise receives consistent recognition at 88.9% positive, with clients frequently commenting on Joe's knowledge and business acumen.

Show all strengths

Communication clarity earns perfect marks, with clients appreciating that "Joe was able to explain everything in a very understandable way."

Weaknesses

Cost and value concerns dominate negative feedback, with 0% positive sentiment across 3 mentions, including complaints that they "charge an upfront retainer fee and sip on it until it runs out and request more."

Financial arrangement transparency issues emerged, with one client reporting being "advised that they had been working on my case and I didn't have funds remaining" without prior notification.

Some clients report taking "my money for several weeks (thousands of dollars)" without clear progress updates on case status.

Positive

Complaint

Click on comment to see details

1. Service Quality

90% Positive

They fixed my IRS problem quickly

sorry I can't help you

2. Professionalism & Support

89% Positive

They are very helpful and make sure everything is okay

the terrible customer service

3. Cost & Value

0% Positive

What a waste of money

Took my money for several weeks ( thousands of dollars )

4. Process & Timeliness

100% Positive

make things less stressful

working with him was a pleasure and stress free

5. Financial Arrangements

0% Positive

I was advised that they had been working on my case and I didn't have funds remaining

6. Communication & Transparency

100% Positive

Joe was able to explain everything in a very understandable way

7. Trust & Reliability

100% Positive

this is the real thing

FAQs

Quick answers based on verified editorial data

Is Joe Mastriano P. C - IRS Solutions legitimate?

Yes, Joe Mastriano P.C. is a legitimate tax resolution firm that has been operating since 1980. The company maintains a 4.3-star rating on Google Maps based on 31 customer reviews, indicating over four decades of continuous service in the tax relief industry.

What do customers say about Joe Mastriano P. C - IRS Solutions?

Customer feedback is generally positive, with 90% positive sentiment for service quality and 88.9% for professionalism. Clients frequently praise successful outcomes, with one noting "getting back taxes owed to the IRS of over $50,000 reduced down to only having to pay the IRS $3000." Another client appreciated that "Joe was able to explain everything in a very understandable way." However, some express concerns about fee structures and cost transparency.

What are the complaints about Joe Mastriano P. C - IRS Solutions?

The primary complaints center on cost and billing practices, with clients reporting concerns about upfront retainer fees and unclear billing processes. Some customers mention being charged "thousands of dollars" with limited visibility into fund usage. However, with only 31 total reviews, complaint volume appears relatively minimal compared to larger tax relief companies.

How does Joe Mastriano P. C - IRS Solutions compare to other tax relief companies?

Joe Mastriano P.C. stands out for its longevity in the industry (44+ years) and strong service delivery results, achieving 100% positive sentiment for process efficiency. While their 4.3-star Google rating is competitive, the limited review volume of 31 makes direct comparison challenging compared to larger firms with hundreds or thousands of reviews.

What are Joe Mastriano P. C - IRS Solutions' fees and pricing structure?

Based on customer feedback, the firm charges upfront retainer fees, though specific pricing details are not publicly disclosed. Some clients have expressed concerns about fee transparency, with complaints about retainer funds being depleted without clear communication. Prospective clients should request detailed fee schedules and billing processes upfront.

How quickly does Joe Mastriano P. C - IRS Solutions resolve tax cases?

The firm receives perfect marks for process efficiency, with clients noting extremely fast initial consultations and streamlined processes. One customer mentioned a "process to get all done in 30 seconds," though this likely refers to initial intake rather than full case resolution. Clients describe the experience as "stress free" and efficient.

How experienced is Joe Mastriano P. C - IRS Solutions?

Joe Mastriano P.C. has operated since 1980, providing over four decades of tax resolution experience. Customer reviews consistently highlight Joe's expertise, with clients stating "This guy knows his stuff" and "Joe Mastriano is experienced." This extensive background appears to translate into effective case outcomes for many clients.

What types of tax problems does Joe Mastriano P. C - IRS Solutions handle?

Based on customer testimonials, the firm handles significant tax debt cases, with documented success reducing debts from over $50,000 down to minimal amounts. They appear to specialize in IRS settlement negotiations and tax liability reductions, though specific service offerings beyond general "IRS Solutions" are not detailed in available reviews.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

No reviews

N/A

Google

31 reviews

4.30