Joe Mastriano P.C. - IRS Solutions has been operating since 1980, providing tax resolution services from their Houston, Texas office at 8303 Southwest Fwy #636. The firm specializes in helping taxpayers resolve complex IRS issues and negotiate settlements.
Based on 31 Google Maps reviews, Joe Mastriano P.C. maintains a 4.3-star rating with generally positive customer feedback. Service quality receives particularly strong marks, with 90% positive sentiment across 10 mentions, as customers report significant tax debt reductions. One client noted "getting back taxes owed to the IRS of over $50,000 reduced down to only having to pay the IRS $3000," while another shared they "reduced my $8k tax bill down to the correct $100." Professionalism also scores well at 88.9% positive across 9 mentions, with clients praising Joe's expertise: "This guy knows his stuff" and "Joe Mastriano is experienced."
Process efficiency stands out with 100% positive feedback across all mentions, with clients noting the "process to get all done in 30 seconds" and finding working with the firm "a pleasure and stress free."
Service quality delivers strong results, achieving 90% positive sentiment with documented cases of substantial tax debt reductions from tens of thousands down to minimal amounts.
Professional expertise receives consistent recognition at 88.9% positive, with clients frequently commenting on Joe's knowledge and business acumen.
Communication clarity earns perfect marks, with clients appreciating that "Joe was able to explain everything in a very understandable way."
Cost and value concerns dominate negative feedback, with 0% positive sentiment across 3 mentions, including complaints that they "charge an upfront retainer fee and sip on it until it runs out and request more."
Financial arrangement transparency issues emerged, with one client reporting being "advised that they had been working on my case and I didn't have funds remaining" without prior notification.
Some clients report taking "my money for several weeks (thousands of dollars)" without clear progress updates on case status.
Positive
Complaint
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They fixed my IRS problem quickly
sorry I can't help you
They are very helpful and make sure everything is okay
What a waste of money
They charge an upfront retainer fee and sip on it until it runs out and request more
make things less stressful
I was advised that they had been working on my case and I didn't have funds remaining
this is the real thing
Representative verified feedback from customers
Positive · Trust & Reliability
I've been working with Joe Mastriano for nearly 15 years. He is the best - this is the real thing, not the funny ads you hear on the radio. He can't wave a magic wand, and after all, you are in the predicament you are in because of the decisions you made. They will help you as best they can. I am surprised at how effective his results are, there is nobody else I would trust after my experience with Joe.
Positive · Service Quality
Joe and his team are super fast and good at their job. They fixed my IRS problem quickly. I really like Joe Mastriano, P.C. because they are very helpful and make sure everything is okay with the IRS. They are easy to work with and make things less stressful. I'm very happy with how they helped me!
Positive · Professionalism & Support
Joe and his team are super fast and good at their job. They fixed my IRS problem quickly. I really like Joe Mastriano, P.C. because they are very helpful and make sure everything is okay with the IRS. They are easy to work with and make things less stressful. I'm very happy with how they helped me!
Positive · Process & Timeliness
Joe and his team are super fast and good at their job. They fixed my IRS problem quickly. I really like Joe Mastriano, P.C. because they are very helpful and make sure everything is okay with the IRS. They are easy to work with and make things less stressful. I'm very happy with how they helped me!
Positive · Service Quality
I ended up being audited. It's a long story but I was in big trouble. Joe and Linda got me out of the bind I was in. They also told me how to avoid problems in the future! They are doing my taxes from now on!
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31 reviews