Rank #171

Jones Tax Group

Jones Tax Group is a tax services company founded in 2009 and located at 19710 Governors Hwy Suite 8, Flossmoor, IL 60422. The firm operates through their website at jonestaxgroup.com, providing tax preparation and resolution services to clients.

Visit website

Trust score

5.66 /10

14+

verified reviews analyzed

Editorial Highlights

Based on 14 Google Maps reviews, Jones Tax Group maintains a 4.7-star rating, with customers consistently praising the company's professional approach. The firm demonstrates particularly strong performance in professionalism and support, with 100% positive sentiment across 5 mentions. Customers describe the staff as "friendly, thorough and very professional" and note that "staff is professional and knowledgeable." Process and timeliness receives 75% positive sentiment across 4 mentions, with clients appreciating that the company makes "filing my business income tax return stress free" and provides "very thorough and efficient services."

Strengths

Professional staff quality: Jones Tax Group achieves 100% positive sentiment in professionalism and support across 5 customer mentions, with clients consistently highlighting staff knowledge and thoroughness.

Service quality excellence: The company maintains 100% positive sentiment in service quality, with customers noting the firm "helped me resolve all of my tax issues."

Stress-free processes: 75% of process-related feedback is positive, with multiple clients specifically mentioning the "stress free" nature of their tax filing experience.

Weaknesses

Communication challenges: Jones Tax Group scored 0% positive sentiment in communication and transparency, with one customer reporting it was "impossible to get in touch with Gena Jones."

Occasional service delays: While 75% of process feedback is positive, some clients have experienced delays, with one noting "I paid them to help me with an issue in January and they still have done nothing."

Positive

Complaint

Click on comment to see details

1. Professionalism & Support

100% Positive

Easy to work with and very organized

Great professionalism and service to details

2. Process & Timeliness

75% Positive

filing my business income tax return stress free

I paid them to help me with an issue in January and they still have done nothing

3. Communication & Transparency

0% Positive

impossible to get in touch with Gena Jones

4. Service Quality

100% Positive

helped me resolve all of my tax issues

FAQs

Quick answers based on verified editorial data

Is Jones Tax Group legitimate?

Yes, Jones Tax Group is a legitimate tax services company founded in 2009 and operating for over 15 years. The company maintains a 4.7-star rating on Google Maps based on 14 customer reviews and has an established business address in Flossmoor, Illinois.

What do customers say about Jones Tax Group?

Customer feedback is largely positive, with Jones Tax Group earning a 4.7-star Google rating. Clients consistently praise the staff as "friendly, thorough and very professional" and appreciate "Great professionalism and service to details." Many customers describe their experience as "stress free" and value the "very thorough and efficient services" provided.

What are the complaints about Jones Tax Group?

Jones Tax Group has 1 unresolved complaint involving billing issues and service delivery problems. The complaint details unexpected additional charges for tax return preparation, communication difficulties, and challenges obtaining refunds for unused services. However, this represents a small fraction of overall customer experiences.

How does Jones Tax Group compare to other tax relief companies?

Jones Tax Group stands out with a 4.7-star Google rating, which is competitive among tax service providers. The company's particular strength lies in professional staff quality, achieving 100% positive sentiment in both professionalism and service quality categories, though it operates with a smaller review volume of 14 total reviews.

How quickly does Jones Tax Group complete tax work?

Jones Tax Group receives 75% positive feedback regarding process and timeliness, with many clients describing the experience as "stress free" and praising "very thorough and efficient services." However, some customers have reported delays, with at least one case of work remaining incomplete months after payment.

What communication issues have customers experienced with Jones Tax Group?

Communication represents Jones Tax Group's weakest area, with 0% positive sentiment in communication and transparency. Specific customer feedback indicates difficulties reaching staff members, with one client reporting it was "impossible to get in touch with Gena Jones." This suggests potential challenges in client communication management.

Are there billing transparency issues with Jones Tax Group?

Yes, billing transparency has been a documented concern. One complaint details unexpected additional charges for tax return preparation beyond the initial flat fee, despite assurances about knowing costs in advance. The complaint also mentions difficulties obtaining refunds for unused services, suggesting potential billing practice issues.

What professional qualifications does Jones Tax Group staff have?

Customers consistently rate Jones Tax Group staff as "professional and knowledgeable," with 100% positive sentiment across professionalism and support categories. While specific credentials aren't detailed in customer feedback, clients regularly praise staff expertise and thoroughness in handling tax matters.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

No reviews

N/A

Google

14 reviews

4.70