Positive · Professionalism & Support
****** is an excellent case manager. Super courteous and knowledgeable in what she does.
Rank #41
Justice Tax, LLC
Justice Tax, LLC has been operating since 2000 and is headquartered at 13901 Sutton Park Dr S Suite 345, Jacksonville, FL 32224. The company provides tax relief services through their website at justice.tax.
Trust score
7.75 /10
927+
verified reviews analyzed
Editorial Highlights
Based on 908 total reviews across multiple platforms, Justice Tax receives mixed customer feedback. The company excels in professionalism and support, with 96.7% of 399 mentions being positive, with customers praising their "highly experienced team, very knowledgeable in all tax issues, everyone is so helpful." Service quality also scores well at 88.4% positive across 294 mentions, with one satisfied client noting "Justice Tax helped me claim Innocent Spouse and now I'm free of all tax debts." However, trust and reliability present significant concerns, with only 43.4% positive sentiment among 113 mentions, including complaints like "This is the biggest scam ever" and "they did nothing but something I could've done on my own."
Strengths
1
Exceptional professionalism and support with 96.7% positive feedback across 399 customer mentions, consistently praised for their knowledgeable and helpful staff.
2
Strong service quality performance at 88.4% positive sentiment, with documented success stories including significant tax debt reductions and successful innocent spouse claims.
3
Effective communication and transparency in 80.1% of cases, with customers appreciating being "kept up to date" throughout their cases.
Show all strengths
4
Reliable process management with 80.4% positive feedback on timeliness, helping clients feel relieved and reducing stress when dealing with IRS issues.
Weaknesses
1
Trust and reliability concerns are significant, with only 43.4% positive sentiment and customers reporting broken promises and questioning the company's legitimacy.
2
Cost and value satisfaction is problematic at just 47.1% positive feedback, with complaints about paying "over $2,000 to only make matters worse" and high fees relative to results.
3
Financial arrangement disputes affect half of customers, with refund issues and disagreements over payment terms creating dissatisfaction.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
Super courteous and knowledgeable in what she does
They were professional, knowledgeable, and incredibly thorough throughout the entire process
2. Communication & Transparency
explained everything clearly
I was led to believe actual tax work would be performed, but it wasn’t
3. Service Quality
no meaningful work was done
4. Process & Timeliness
made filing my mother?s taxes completely stress-free
they delay real work until most of the balance is paid
5. Trust & Reliability
6. Cost & Value
most of what I paid was considered a 'tax forensic analysis,' something that was never clearly explained upfront
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
I highly recommend Justice Tax, LLC for your tax preparation purposes! They were professional, knowledgeable, and incredibly thorough throughout the entire process. I was assigned to Ms. ******* *******. She took the time to answer all of my mother?s questions, explained everything clearly, and made filing my mother?s taxes completely stress-free. She patiently explained about what documents to submit and gave step-by step instructions which allowed my mother to properly file all back taxes. Ms. ********* attention to detail and commitment to ensuring my mother received every deduction and credit she qualified for gave me great confidence in her and the process. I truly appreciate Ms. ********* excellent customer service, responsiveness, and expertise. If you?re looking for someone trustworthy, efficient, and easy to work with, I wouldn?t hesitate to recommend Justice Tax,LLC. Thank you Ms. ******* for your services! *** *****
Positive · Process & Timeliness
I highly recommend Justice Tax, LLC for your tax preparation purposes! They were professional, knowledgeable, and incredibly thorough throughout the entire process. I was assigned to Ms. ******* *******. She took the time to answer all of my mother?s questions, explained everything clearly, and made filing my mother?s taxes completely stress-free. She patiently explained about what documents to submit and gave step-by step instructions which allowed my mother to properly file all back taxes. Ms. ********* attention to detail and commitment to ensuring my mother received every deduction and credit she qualified for gave me great confidence in her and the process. I truly appreciate Ms. ********* excellent customer service, responsiveness, and expertise. If you?re looking for someone trustworthy, efficient, and easy to work with, I wouldn?t hesitate to recommend Justice Tax,LLC. Thank you Ms. ******* for your services! *** *****
Positive · Communication & Transparency
I highly recommend Justice Tax, LLC for your tax preparation purposes! They were professional, knowledgeable, and incredibly thorough throughout the entire process. I was assigned to Ms. ******* *******. She took the time to answer all of my mother?s questions, explained everything clearly, and made filing my mother?s taxes completely stress-free. She patiently explained about what documents to submit and gave step-by step instructions which allowed my mother to properly file all back taxes. Ms. ********* attention to detail and commitment to ensuring my mother received every deduction and credit she qualified for gave me great confidence in her and the process. I truly appreciate Ms. ********* excellent customer service, responsiveness, and expertise. If you?re looking for someone trustworthy, efficient, and easy to work with, I wouldn?t hesitate to recommend Justice Tax,LLC. Thank you Ms. ******* for your services! *** *****
Positive · Professionalism & Support
I highly recommend Justice Tax, LLC for your tax preparation purposes! They were professional, knowledgeable, and incredibly thorough throughout the entire process. I was assigned to Ms. ******* *******. She took the time to answer all of my mother?s questions, explained everything clearly, and made filing my mother?s taxes completely stress-free. She patiently explained about what documents to submit and gave step-by step instructions which allowed my mother to properly file all back taxes. Ms. ********* attention to detail and commitment to ensuring my mother received every deduction and credit she qualified for gave me great confidence in her and the process. I truly appreciate Ms. ********* excellent customer service, responsiveness, and expertise. If you?re looking for someone trustworthy, efficient, and easy to work with, I wouldn?t hesitate to recommend Justice Tax,LLC. Thank you Ms. ******* for your services! *** *****
FAQs
Quick answers based on verified editorial data
Is Justice Tax, LLC legitimate?
Yes, Justice Tax, LLC is a legitimate company that has been operating since 2000. They maintain a 4.61 BBB rating based on 380 reviews and have 908 total reviews across multiple platforms. However, their legitimacy doesn't guarantee satisfaction, as trust and reliability issues appear in 56.6% of customer feedback about these specific concerns.
What do customers say about Justice Tax, LLC?
Customer feedback is polarized. Positive reviews highlight their professionalism, with one client noting they "handled every question, and there were many, concern, and challenge with professionalism and courteous." Success stories include "saved us 80K" and "I have my full wages back." However, negative feedback includes serious concerns like "This is the biggest scam ever" and complaints about paying thousands "to only make matters worse."
What are the complaints about Justice Tax, LLC?
Justice Tax has 43 BBB complaints with only 5 resolved (11.6% resolution rate). Common complaints include taking fees without performing actual work, corrupted contracts that can't be opened, aggressive and threatening communication from management, and customers paying thousands of dollars with no meaningful IRS relief achieved.
How does Justice Tax, LLC compare to other tax relief companies?
Justice Tax's mixed performance puts them in the middle tier of tax relief companies. Their 96.7% professionalism rating and 88.4% service quality scores are competitive strengths. However, their 43.4% trust rating and 11.6% BBB complaint resolution rate significantly lag behind top-performing competitors in the industry.
How much does Justice Tax, LLC charge for their services?
Based on customer feedback, Justice Tax charges several thousand dollars for their services, with complaints mentioning fees of "over $2,000" and "almost 4K for fees." Only 47.1% of customers felt they received good value, indicating pricing concerns. Some customers noted they offer "affordable monthly payment plans" and competitive pricing compared to other firms.
How long does Justice Tax, LLC take to resolve cases?
Timeline experiences vary significantly among customers. While 80.4% report positive experiences with timeliness and appreciate having stress removed quickly, others complain about lengthy delays, with one customer stating "we are no farther ahead then when we signed up in June." The company appears to handle some cases efficiently while others experience significant delays.
Does Justice Tax, LLC communicate well with clients?
Communication receives 80.1% positive feedback across 292 mentions, with customers praising "great communication" and being "kept up to date." However, the remaining 19.9% report serious communication failures, including "no call back until I started having to call everyday" and complete failure to communicate progress or setbacks.
Does Justice Tax, LLC offer payment plans?
Yes, Justice Tax offers payment arrangements with 50% of customers reporting positive experiences with their financial arrangements. Customers mention "affordable monthly payment plan" options and the ability to "work out payments that are affordable." However, the other 50% report issues with refunds being refused and disputes over payment terms.
Platform Breakdown
BBB
383 reviews
4.63
Trustpilot
No reviews
2.90
Google
522 reviews
4.50