Positive · Professionalism & Support
Very efficient and knowledgeable when it comes to taxes and the laws ! Highly recommend because he doesn’t treat you like a client he treats you like family. Your best interest is his priority.
Rank #113
Keith L. Jones, CPA TheCPATaxProblemSolver
Keith L. Jones, CPA TheCPATaxProblemSolver is a tax resolution firm founded in 2005 and based at 13475 Atlantic Blvd Unit 8, Jacksonville, FL 32225. The company operates through its website at http://www.keithjones.cpa/, offering IRS resolution and tax problem solving services.
Trust score
6.29 /10
21+
verified reviews analyzed
Editorial Highlights
Based on 20 customer reviews, Keith L. Jones, CPA receives mixed feedback from clients. The company excels in professionalism and support, with 93.8% positive sentiment across 16 mentions, with customers noting he provides an "extremely thorough and competent job" and is "patient, knowledgeable and professional." However, the firm struggles significantly with communication and transparency (0% positive across 4 mentions) and trust and reliability (0% positive across 2 mentions). Critical reviews include complaints that "He will not respond to my calls or emails" and concerns that "I realized I had been scammed." The company maintains a 4.3-star rating on Google Maps with 19 reviews but holds only a 1.0 BBB rating based on 1 review.
Strengths
1
Professional expertise stands out as the company's primary strength, with 93.8% positive feedback across 16 mentions, with clients praising Keith Jones as "not only a professional IRS resolution specialist" who delivers thorough and competent work.
2
The firm demonstrates strong technical competency in tax resolution, with customers highlighting the knowledgeable and patient approach taken during complex tax situations.
Weaknesses
1
Communication and transparency represent the most significant concern, with 0% positive sentiment across 4 mentions, as clients report that "He will not respond to my calls or emails" and experiences of being "disappeared for about a month."
2
Trust and reliability issues are equally problematic, with 0% positive feedback across 2 mentions, including serious allegations that services were not delivered as promised and clients feeling they "had been scammed."
3
Service delivery consistency appears inconsistent, with only 50% positive sentiment in service quality, with some clients reporting that "Keith did absolutely nothing to help me and let the time expire."
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
Very efficient and knowledgeable
treats you like family
2. Communication & Transparency
empty promises
now completely non responsive
3. Service Quality
Literally he has done nothing
Keith did absolutely nothing to help me and let the time expire.
4. Cost & Value
5. Trust & Reliability
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
Very efficient and knowledgeable when it comes to taxes and the laws ! Highly recommend because he doesn’t treat you like a client he treats you like family. Your best interest is his priority.
Positive · Professionalism & Support
Friendly and knowledgeable. Will definitely reach out again with my next concern
Positive · Cost & Value
Called the nearest CPA I could find and was immediately taken care of over the phone for about 20 minutes of his time and didn't charge me anything and I was able to file myself with no issues. Thank you for your help. Definitely recommend!
Positive · Professionalism & Support
Called the nearest CPA I could find and was immediately taken care of over the phone for about 20 minutes of his time and didn't charge me anything and I was able to file myself with no issues. Thank you for your help. Definitely recommend!
FAQs
Quick answers based on verified editorial data
Is Keith L. Jones, CPA TheCPATaxProblemSolver legitimate?
Keith L. Jones, CPA TheCPATaxProblemSolver is a legitimate tax resolution firm that has been operating since 2005. The company maintains a 4.3-star Google Maps rating based on 19 reviews, though it has a 1.0 BBB rating from 1 review. With 19 years in business, the firm is established, but the mixed review profile suggests varying client experiences.
What do customers say about Keith L. Jones, CPA TheCPATaxProblemSolver?
Customer feedback is highly polarized across 20 reviews. Positive reviews highlight professionalism, with 93.8% positive sentiment, describing services as "extremely thorough and competent" and praising Keith as "patient, knowledgeable and professional." However, negative reviews cite serious communication problems, with clients reporting "He will not respond to my calls or emails" and trust concerns, with some feeling they "had been scammed."
What are the complaints about Keith L. Jones, CPA TheCPATaxProblemSolver?
The company has minimal BBB complaints with only 1 review resulting in a 1.0 rating. However, customer reviews reveal consistent patterns of communication failures and service delivery issues, with clients reporting unresponsive behavior and unfulfilled service agreements.
How does Keith L. Jones, CPA TheCPATaxProblemSolver compare to other tax relief companies?
The company's performance is below average compared to other tax relief firms. While the 4.3 Google Maps rating appears competitive, the combination of 0% positive ratings for communication and trust, along with the 1.0 BBB rating, places it in the lower tier of tax resolution companies in terms of overall client satisfaction and reliability.
What are the main service quality issues with Keith L. Jones, CPA TheCPATaxProblemSolver?
Service quality receives mixed reviews with only 50% positive sentiment across 4 mentions. While some clients report efficient and timely service, others have experienced significant problems, with complaints that "Keith did absolutely nothing to help me and let the time expire" and services described as providing no meaningful assistance.
How responsive is Keith L. Jones, CPA TheCPATaxProblemSolver to client communications?
Communication is the company's weakest area, with 0% positive sentiment across 4 mentions. Multiple clients report significant communication failures, including complaints that the firm "will not respond to my calls or emails" and instances where the company "disappeared for about a month" during active cases.
What do clients say about the cost and value of Keith L. Jones, CPA TheCPATaxProblemSolver's services?
Cost and value feedback is mixed, with 50% positive sentiment across 2 mentions. While some clients appreciated that services "didn't charge me anything" in certain situations, others felt overcharged, with one client reporting being "charged me $2,500" for services that didn't meet expectations.
Can Keith L. Jones, CPA TheCPATaxProblemSolver be trusted to complete tax resolution cases?
Trust and reliability is a significant concern, with 0% positive sentiment across 2 mentions in this category. Customer reviews include serious allegations of unfulfilled agreements and incomplete service delivery, with some clients reporting they felt "scammed" and that contracted services were not provided as promised.
Platform Breakdown
BBB
2 reviews
1.00
Trustpilot
No reviews
N/A
Google
20 reviews
4.40