Positive · Professionalism & Support
Tammy has done our taxes for several years now and we have only ever had an amazing experience. She is thorough and will answer all questions with patience. I highly recommend her to anyone in the area.
Rank #82
Key Tax Group
Key Tax Group, founded in 2012, operates from 1648 Jordan Rd Ste B, Huntsville, AL 35811 and maintains its website at mytaxlawyer.org. The company has been serving clients with tax relief services for over a decade.
Trust score
6.77 /10
36+
verified reviews analyzed
Editorial Highlights
Based on 26 total reviews, Key Tax Group maintains strong customer satisfaction with a 4.64/5 BBB rating from 11 reviews and a 4.7/5 Google Maps rating from 15 reviews. Customers consistently praise the company's professionalism, with 100% positive sentiment in this category. One satisfied client noted being "impressed with the knowledge and skills they possessed," while another highlighted "their thorough explanation of the situation and expert handling." However, service quality shows more mixed results at 70% positive sentiment, with some customers reporting disappointing outcomes, including one who stated "Not one ***** was deducted from our tax debt!"
Strengths
1
Exceptional professionalism and support with 100% positive sentiment across 11 mentions, with customers consistently praising staff knowledge and expertise.
2
Strong communication practices with 85.7% positive sentiment, as clients appreciate being kept informed throughout the process with regular updates.
3
Reliable customer service approach with perfect scores in process and timeliness, making "the whole process easy and stress-free" according to client feedback.
Show all strengths
4
Solid trust ratings at 75% positive sentiment, with loyal customers stating they "trust nobody else" for their tax needs.
Weaknesses
1
Service quality concerns affect 30% of mentions, with some clients reporting no reduction in tax debt despite paying fees.
2
Trust and reliability issues impact 25% of feedback, with at least one customer warning others to "run from this shady business."
3
Communication transparency problems in 14.3% of cases, with clients feeling they should have been informed about limitations upfront.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
answer all questions with patience
knows her stuff!!!!! She is amazing
2. Service Quality
did nothing. Still owe all tax bills
Not one ***** was deducted from our tax debt!
3. Communication & Transparency
explained everything brilliantly
We should have been told that up front!
4. Trust & Reliability
Run from this shady business
5. Process & Timeliness
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
Tammy at Key tax solutions is so soft spoken and knows her stuff!!!!! She is amazing if your looking for someone who knows what they are doing in the world of taxes and accounting she is your gal she is highly recommend by many in our HSV small biz owners love and used Key Tax Solutions. Thank yall for being the solution to my crazy taxes 🥰💋🤣❣️
Positive · Communication & Transparency
As someone who was new and scared to death of filing 1099 and schedule C. Tammy made me feel so comfortable and explained everything brilliantly! I highly recommend you will be more than happy!
Positive · Professionalism & Support
We love Mrs Tammy! The nicest and most helpful people!
Positive · Professionalism & Support
They are very helpful, and have always done a good job!!
FAQs
Quick answers based on verified editorial data
Is Key Tax Group legitimate?
Yes, Key Tax Group is a legitimate tax relief company established in 2012. The company maintains a 4.64/5 BBB rating from 11 reviews and a 4.7/5 Google Maps rating from 15 reviews, indicating over a decade of business operations with generally positive customer feedback.
What do customers say about Key Tax Group?
Customer sentiment is largely positive, with 100% positive feedback on professionalism and support. Clients praise the staff's knowledge and expertise, with one noting they were "impressed with the knowledge and skills they possessed." However, service quality shows mixed results at 70% positive sentiment, with some customers reporting no reduction in their tax debt despite paying fees.
What are the complaints about Key Tax Group?
The BBB shows 19 complaints against Key Tax Group with only 3 resolved (15.8% resolution rate). Recent complaints include customers paying $1,000-$2,000 but unable to reach the company afterward, unfulfilled service promises, and allegations of no actual reduction in tax debt. Some complainants describe the business as unresponsive after payment.
How does Key Tax Group compare to other tax relief companies?
Key Tax Group's ratings are competitive with a 4.64/5 BBB rating and 4.7/5 Google rating based on 26 total reviews. However, their BBB complaint resolution rate of 15.8% is concerning compared to industry standards. The company stands out for strong professionalism scores but lags in complaint handling and service delivery consistency.
How is Key Tax Group's communication with clients?
Communication receives 85.7% positive sentiment from customers. Clients appreciate being kept informed, with feedback noting the company stays "on point, focused, and very communicative every step of the way" and "kept me updated" throughout the process. However, 14.3% of mentions indicate transparency issues where clients felt they should have been informed about limitations upfront.
What is Key Tax Group's track record with resolving tax issues?
Service quality shows mixed results with 70% positive sentiment. Successful cases include customers who were "able to expertly negotiate a significant reduction in my tax liability" and helped "get into a reasonable payment plan." However, 30% of service quality mentions are negative, with some clients reporting "did nothing. Still owe all tax bills" despite paying fees.
Can Key Tax Group be trusted with tax problems?
Trust and reliability receive 75% positive sentiment, with loyal customers stating they "trust nobody else" and describing the company as "reliable and trustworthy income tax lawyers." However, 25% of trust-related feedback is negative, including one customer warning others to "run from this shady business," indicating mixed experiences.
How does Key Tax Group handle the resolution process?
The resolution process receives perfect scores for timeliness, with customers noting the company "made the whole process easy and stress-free." Staff are consistently praised for their thorough explanations and expert handling of cases. However, the low BBB complaint resolution rate of 15.8% suggests challenges in addressing client concerns after service delivery.
Platform Breakdown
BBB
10 reviews
4.60
Trustpilot
No reviews
N/A
Google
19 reviews
4.80