Positive · Communication & Transparency
Great customer service and timely updates.
Rank #5
Larson Tax Relief
Founded in 2005, Larson Tax Relief operates from Westminster, Colorado, providing tax resolution services to individuals and businesses facing IRS issues. The company has accumulated substantial customer feedback across multiple review platforms, with 678 total reviews spanning BBB, Trustpilot, and Google Maps.
Trust score
9.44 /10
708+
verified reviews analyzed
Editorial Highlights
Customer sentiment toward Larson Tax Relief is predominantly positive across most service areas. The company excels in professionalism and support with 96.2% positive feedback from 314 mentions, with customers noting their "calm, caring and professional attitude" and how "they reached out and assured me not to worry." Service quality also receives strong marks at 94.8% positive from 271 mentions, with customers reporting "tax debt was completely removed to $0" and successful case resolutions. However, cost and value concerns emerge as the primary weakness, with only 55% positive sentiment from 60 mentions, including complaints about "wasted $2000 for their service" and unexpected additional fees.
Strengths
1
Exceptional professionalism and customer support with 96.2% positive feedback, consistently praised for staff knowledge and caring approach to client concerns.
2
Strong service quality performance at 94.8% positive sentiment, with numerous customers reporting successful IRS debt resolutions and complete tax liability elimination.
3
Reliable communication and transparency with 88.7% positive feedback, with customers highlighting "excellent communication on status" throughout their cases.
Show all strengths
4
Efficient process management at 90.7% positive sentiment, providing significant stress relief and moving quickly on client behalf.
Weaknesses
1
Cost and value concerns represent the primary weakness with only 55% positive sentiment, including complaints about unexpected fees and requests for additional payments beyond initial agreements.
2
Some financial arrangement issues with 66.7% positive feedback, including delayed refunds and unresolved payment plan negotiations in select cases.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
took great care of us throughout our entire process
extremely professional, kind, detailed, and thorough
2. Service Quality
we received the very best outcome possible for our case
3. Communication & Transparency
timely updates
respond quickly to questions
4. Process & Timeliness
progress was slow
took forever to resolve
5. Trust & Reliability
6. Cost & Value
7. Financial Arrangements
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
***** *** was extremely professional, kind, detailed, and thorough with our TFRP case. I couldnt recommend her enough to someone who was looking for help with their trust tax needs. Her and her team took great care of us throughout our entire process and we received the very best outcome possible for our case. If I could give her 10/5 stars I definitely would.
Positive · Professionalism & Support
***** *** was extremely professional, kind, detailed, and thorough with our TFRP case. I couldnt recommend her enough to someone who was looking for help with their trust tax needs. Her and her team took great care of us throughout our entire process and we received the very best outcome possible for our case. If I could give her 10/5 stars I definitely would.
Positive · Service Quality
***** *** was extremely professional, kind, detailed, and thorough with our TFRP case. I couldnt recommend her enough to someone who was looking for help with their trust tax needs. Her and her team took great care of us throughout our entire process and we received the very best outcome possible for our case. If I could give her 10/5 stars I definitely would.
Positive · Communication & Transparency
Randi and her team have been with us every step of the way as we navigate our unique situation. They are easy to talk to, respond quickly to questions, and keep us informed throughout the entire process.
FAQs
Quick answers based on verified editorial data
Is Larson Tax Relief legitimate?
Yes, Larson Tax Relief is a legitimate tax resolution company established in 2005. The company maintains strong ratings across major platforms including 4.81/5 on BBB (43 reviews), 4.6/5 on Trustpilot (391 reviews), and 4.5/5 on Google Maps (244 reviews), totaling 678 verified customer reviews.
What do customers say about Larson Tax Relief?
Customer feedback is predominantly positive, with 96.2% positive sentiment for professionalism and support, and 94.8% for service quality. Customers frequently praise the staff's "calm, caring and professional attitude" and report successful outcomes like "tax debt was completely removed to $0." However, cost concerns emerge with only 55% positive sentiment, including complaints about unexpected fees.
What are the complaints about Larson Tax Relief?
BBB records show 7 total complaints with only 1 resolved. Primary complaints involve service timelines extending beyond the promised 3-6 months, unexpected additional fees, and communication issues. Some customers report paying thousands without resolution and experiencing increased tax debt due to missed deadlines.
How does Larson Tax Relief compare to other tax relief companies?
Larson Tax Relief ranks favorably with above-average ratings across all major platforms. Their 4.6 Trustpilot rating and 96.2% positive sentiment for professionalism exceed many competitors. However, their 55% positive sentiment for cost and value indicates pricing concerns that potential clients should evaluate against alternatives.
How long does Larson Tax Relief take to resolve cases?
Larson Tax Relief typically promises 3-6 month resolution timelines, and receives 90.7% positive feedback for process and timeliness. Customers report the company "moved very quickly on my behalf" and provided "great stress relief." However, some complaints indicate cases extending beyond one year, suggesting timeline variations based on case complexity.
What do customers say about Larson Tax Relief's communication?
Communication receives 88.7% positive sentiment from 186 customer mentions. Customers praise "excellent communication on status" and appreciate being contacted first with updates. However, some negative feedback cites "terrible communication" and concerns about rushing to collect fees while providing limited case updates.
Does Larson Tax Relief help with payment plans?
Yes, Larson Tax Relief assists with financial arrangements, receiving 66.7% positive sentiment in this area. Customers report success in negotiating "monthly payments down to a reasonable amount" and securing refunds from tax authorities. However, some clients experienced delays in receiving promised refunds and payment plan complications.
What are Larson Tax Relief's fees like?
Fee concerns represent Larson Tax Relief's primary weakness with only 55% positive sentiment for cost and value. While some customers find the "cost was more than affordable" and achieved significant tax liability reductions, others report "wasted $2000 for their service" and unexpected requests for additional payments due to case complexity.
Platform Breakdown
BBB
51 reviews
4.84
Trustpilot
No reviews
4.80
Google
254 reviews
4.50