Positive · Professionalism & Support
I'm grateful and appreciate Stephan's help in answering my crypto currency tax questions. He put me on the right track. I would definitely use his services in the future. Thanks again, Stephan!
Rank #93
Legacy Tax & Resolution Services, LLC
Legacy Tax & Resolution Services, LLC, founded in 2000, operates from 17470 N Pacesetter Way, Scottsdale, Arizona. The company provides tax resolution services through their website at legacytaxresolutionservices.com.
Trust score
6.56 /10
31+
verified reviews analyzed
Editorial Highlights
Based on 28 Google reviews, Legacy Tax & Resolution Services maintains a 4.7-star rating, with customers consistently praising the company's service quality. The most highly rated aspects include professionalism and support (100% positive across 11 mentions), process and timeliness (100% positive across 10 mentions), and trust and reliability (100% positive across 2 mentions). Customers highlight the company's expertise, with one noting "Stephan is an amazing CPA" and another stating "professionally navigate through and bring success." Another reviewer praised "The ease and efficiency of the LTRS Portal Upload and Access." However, cost concerns emerge in some feedback, with only 33.3% positive sentiment across 3 mentions regarding pricing, including complaints that "they charge $499 for tax consultation" and one customer being charged "$1100.00 to speak on my behalf."
Strengths
1
Exceptional professionalism and support, earning 100% positive feedback across 11 customer mentions, with clients praising staff expertise and guidance quality.
2
Outstanding process efficiency and timeliness, achieving 100% positive sentiment across 10 mentions, with customers noting "extremely fast response" times and streamlined service delivery.
3
Strong trust and reliability record, maintaining 100% positive feedback in this category, with successful case resolutions including modified installment agreements with government agencies.
Show all strengths
4
Effective service quality delivery, achieving 83.3% positive sentiment across 6 mentions, with clients reporting successful resolution of complex tax issues.
Weaknesses
1
Cost and value concerns represent the primary area of customer dissatisfaction, with only 33.3% positive sentiment across pricing-related feedback, including specific complaints about consultation fees and service charges.
2
Some communication and transparency issues, with 83.3% positive sentiment indicating occasional problems with document updates and portal access.
3
Limited financing options concerns, with 50% positive sentiment regarding financial arrangements and complaints about "very high interest" rates for payment plans.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
grateful and appreciate Stephan's help
Stephan Brewer is a very upfront man who will support you
2. Process & Timeliness
professional and fast
They were quick to reply
3. Service Quality
This office did not work with the IRS on my behalf
4. Communication & Transparency
unable to get updated documents on portal
5. Cost & Value
they charge $499 for tax consultation
charge me $1100.00 to speak on my behalf
6. Trust & Reliability
7. Financial Arrangements
financing options are all very high interest
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
Stephan Brewer is a very upfront man who will support you in whatever situation no matter what! I look forward to having future dealings with him and his company as he truly works for the people
Positive · Professionalism & Support
This is the 2nd year I've had Legacy Tax & Resolution do my taxes and just like the first year, they provided excellent service. I've told all my friends and family how professional and fast they are and some are considering using them next year. I would highly recommend Legacy Tax & Resolution.
Positive · Process & Timeliness
This is the 2nd year I've had Legacy Tax & Resolution do my taxes and just like the first year, they provided excellent service. I've told all my friends and family how professional and fast they are and some are considering using them next year. I would highly recommend Legacy Tax & Resolution.
Positive · Process & Timeliness
Got address off of IRS website, thought they might be able to speed things up in getting a check re-issued. They were quick to reply and gave me advise on how to get through...call at 7am EST. Thanks, I'll give it a try tomorrow.
FAQs
Quick answers based on verified editorial data
Is Legacy Tax & Resolution Services, LLC legitimate?
Yes, Legacy Tax & Resolution Services is a legitimate company established in 2000, operating for over 24 years from Scottsdale, Arizona. The company maintains a 4.7-star rating on Google based on 28 customer reviews, indicating consistent service delivery and customer satisfaction over more than two decades in business.
What do customers say about Legacy Tax & Resolution Services, LLC?
Customer feedback is overwhelmingly positive, with particular praise for professionalism and process efficiency. One customer noted "Stephan is an amazing CPA" while another highlighted "The ease and efficiency of the LTRS Portal Upload and Access." Customers consistently report successful case resolutions, with one stating the company helped "professionally navigate through and bring success." The main criticism centers on pricing, with some feeling consultation fees are excessive.
What are the complaints about Legacy Tax & Resolution Services, LLC?
Based on available review data, complaints are minimal and primarily focus on cost concerns. Specific complaints include charges of "$499 for tax consultation" and "$1100.00 to speak on my behalf," with some customers feeling services are overpriced. Occasional communication issues regarding portal document updates have also been reported, though these represent a small fraction of overall feedback.
How does Legacy Tax & Resolution Services, LLC compare to other tax relief companies?
Legacy Tax & Resolution Services stands out with its 4.7-star Google rating and 100% positive sentiment in key areas like professionalism and timeliness. The company's 24-year track record since 2000 provides additional credibility compared to newer competitors. However, their pricing structure appears less competitive based on customer cost concerns, which should be considered when comparing service options.
How much does Legacy Tax & Resolution Services charge for their services?
While specific pricing details aren't fully disclosed, customer reviews indicate consultation fees of $499 and service fees that have reached $1,100 for IRS representation. Only 33.3% of cost-related feedback is positive, suggesting some customers find the pricing high relative to expectations, though one reviewer did note "His fees are reasonable."
How quickly does Legacy Tax & Resolution Services respond to clients?
The company receives excellent marks for timeliness, with 100% positive sentiment across 10 mentions of their response time and process efficiency. Customers specifically praise their "extremely fast response" times and note receiving "a very helpful response later that day," indicating prompt client communication and service delivery.
Does Legacy Tax & Resolution Services offer payment plans?
Yes, the company offers financing options, though customer feedback indicates mixed satisfaction with these arrangements. While some customers successfully "raised funds for their services," others have complained that "financing options are all very high interest," resulting in only 50% positive sentiment regarding financial arrangements.
How effective is Legacy Tax & Resolution Services at resolving tax issues?
The company demonstrates strong effectiveness in case resolution, with 83.3% positive sentiment in service quality and 100% positive feedback for trust and reliability. Customers report successful outcomes including "complex issues they were able to resolve" and successful modification of "installment agreements to the government," indicating solid case resolution capabilities.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
0.00
Google
28 reviews
4.70