Lifeback Tax Relief has been operating since 2011 and is headquartered at 21622 Plummer St Suite 201, Chatsworth, CA 91311. The company provides tax resolution services through their website at lifebacktax.com.
Based on 122 total reviews across multiple platforms, Lifeback Tax Relief maintains mixed but generally positive ratings, with a Google Maps rating of 4.5/5 from 109 reviews, Trustpilot rating of 3.8/5 from 2 reviews, and BBB rating of 3.64/5 from 11 reviews. Customers particularly praise the company's service quality (96.2% positive mentions) and professionalism (96.2% positive mentions). One satisfied customer reported, "debt was $21,800...reduced to $500," while another noted the "staff is friendly, professional and experts." However, communication issues surface in some reviews, with one client stating, "We have not received any information as to where we stand with the [case]. It's been over a year."
Service Quality Excellence: With 96.2% positive mentions across 53 reviews, customers consistently report successful tax debt resolutions, including cases where clients "got the lien on my home removed" and achieved significant debt reductions.
Professional Staff: Also achieving 96.2% positive feedback from 52 mentions, customers praise the team's expertise, with reviews highlighting that "employees are knowledgeable and have integrity" and staff members are "always helpful, friendly, knowledgeable, and professional."
Effective Results: The company demonstrates strong performance in delivering actual outcomes, with customers reporting substantial savings and successful IRS negotiations that provide real financial relief.
Communication Gaps: While 78.3% of communication feedback is positive, some clients report significant delays in case updates, with complaints about lack of information over extended periods exceeding one year.
Trust Concerns: At 68.8% positive feedback from 16 mentions, this represents the company's most vulnerable area, with some customers expressing concerns about reliability and service delivery promises.
Process Timeliness: Only 66.7% positive feedback on process and timeliness, indicating room for improvement in case handling speed and client communication about progress.
Positive
Complaint
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Always have come through with my IRS issues
very happy with the outcome of my OIC
case managers are really good explaining
Their letter falsely accused me of having bogus overdue taxes
Their letter looked like it came from a government agency
brought huge stress relief
no explanation for why our 2024 tax returns were not filed
continued to collect payments from us
Representative verified feedback from customers
Positive · Service Quality
Always have come through with my IRS issues and brought huge stress relief. They offer reasonable payment plans. Case managers are really good explaining how they work your case. I ll work with them again if necessary. My personal opinion of course. Highly recommended
Positive · Process & Timeliness
Always have come through with my IRS issues and brought huge stress relief. They offer reasonable payment plans. Case managers are really good explaining how they work your case. I ll work with them again if necessary. My personal opinion of course. Highly recommended
Positive · Communication & Transparency
Always have come through with my IRS issues and brought huge stress relief. They offer reasonable payment plans. Case managers are really good explaining how they work your case. I ll work with them again if necessary. My personal opinion of course. Highly recommended
Positive · Financial Arrangements
Always have come through with my IRS issues and brought huge stress relief. They offer reasonable payment plans. Case managers are really good explaining how they work your case. I ll work with them again if necessary. My personal opinion of course. Highly recommended
Positive · Service Quality
Thank you to all at Lifeback Tax Relief. From Chris to Ben to Rajh Thank you for you support with my Offer In Compromise to the State if Maryland Comptroller. I'm glad that I elected to use Lifeback for my support. I'm very happy with the outcome of my OIC. I will definitely recommend Lifeback Tax Relief to people in need of Tax Support. Again, Thank you to the team that assisted me with my Tax, Offer In Compromise. Sincerely, John Bengough
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