Rank #50

Lifeback Tax Relief

Lifeback Tax Relief has been operating since 2011 and is headquartered at 21622 Plummer St Suite 201, Chatsworth, CA 91311. The company provides tax resolution services through their website at lifebacktax.com.

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Trust score

7.46 /10

127+

verified reviews analyzed

Editorial Highlights

Based on 122 total reviews across multiple platforms, Lifeback Tax Relief maintains mixed but generally positive ratings, with a Google Maps rating of 4.5/5 from 109 reviews, Trustpilot rating of 3.8/5 from 2 reviews, and BBB rating of 3.64/5 from 11 reviews. Customers particularly praise the company's service quality (96.2% positive mentions) and professionalism (96.2% positive mentions). One satisfied customer reported, "debt was $21,800...reduced to $500," while another noted the "staff is friendly, professional and experts." However, communication issues surface in some reviews, with one client stating, "We have not received any information as to where we stand with the [case]. It's been over a year."

Strengths

Service Quality Excellence: With 96.2% positive mentions across 53 reviews, customers consistently report successful tax debt resolutions, including cases where clients "got the lien on my home removed" and achieved significant debt reductions.

Professional Staff: Also achieving 96.2% positive feedback from 52 mentions, customers praise the team's expertise, with reviews highlighting that "employees are knowledgeable and have integrity" and staff members are "always helpful, friendly, knowledgeable, and professional."

Effective Results: The company demonstrates strong performance in delivering actual outcomes, with customers reporting substantial savings and successful IRS negotiations that provide real financial relief.

Weaknesses

Communication Gaps: While 78.3% of communication feedback is positive, some clients report significant delays in case updates, with complaints about lack of information over extended periods exceeding one year.

Trust Concerns: At 68.8% positive feedback from 16 mentions, this represents the company's most vulnerable area, with some customers expressing concerns about reliability and service delivery promises.

Process Timeliness: Only 66.7% positive feedback on process and timeliness, indicating room for improvement in case handling speed and client communication about progress.

Positive

Complaint

Click on comment to see details

1. Service Quality

96% Positive

helped me get a resolution from the IRS

Always have come through with my IRS issues

2. Professionalism & Support

96% Positive

The entire staff was professional, attentive and pro-active

made a personally challenging situation, comfortable

3. Communication & Transparency

79% Positive

explaining how they work your case

Their letter falsely accused me of having bogus overdue taxes

4. Trust & Reliability

69% Positive

Their letter looked like it came from a government agency

SCAM!!! SCAM!!! SCAM!!!

5. Process & Timeliness

71% Positive

brought huge stress relief

no explanation for why our 2024 tax returns were not filed

6. Financial Arrangements

57% Positive

continued to collect payments from us

Agreed to refund me the money

7. Cost & Value

100% Positive

save me over 50k

they were worth every penny

FAQs

Quick answers based on verified editorial data

Is Lifeback Tax Relief legitimate?

Yes, Lifeback Tax Relief is a legitimate tax resolution company that has been operating since 2011. The company maintains a 4.5/5 rating on Google Maps from 109 reviews and has handled cases resulting in documented debt reductions and lien removals for clients.

What do customers say about Lifeback Tax Relief?

Customer feedback is generally positive, with 96.2% positive mentions for both service quality and professionalism across 122 total reviews. Customers report successful outcomes like "debt was $21,800...reduced to $500" and praise the "staff is friendly, professional and experts." However, some clients have experienced communication delays, with one noting "We have not received any information as to where we stand with the [case]. It's been over a year."

What are the complaints about Lifeback Tax Relief?

The BBB shows 2 total complaints with 0 resolved. Recent complaints include failure to file 2024 tax returns despite having power of attorney, breach of contract allegations, and inadequate service delivery. One complaint details how the company allegedly failed to provide promised services while continuing to collect payments.

How does Lifeback Tax Relief compare to other tax relief companies?

Lifeback Tax Relief stands out with a 4.5/5 Google Maps rating from 109 reviews, which is above average for the industry. The company's 96.2% positive ratings in both service quality and professionalism are strong metrics, though the 0% BBB complaint resolution rate is concerning compared to companies that actively resolve customer issues.

How much does Lifeback Tax Relief cost?

While specific pricing isn't detailed in customer reviews, 100% of cost and value mentions were positive from 2 reviews. One customer stated the services "were worth every penny" and another reported the company helped "save me over 50k." The company offers payment plan options, with customers noting "excellent payment options" are available.

How long does Lifeback Tax Relief take to resolve cases?

Timeline experiences vary significantly among customers. While some report timely resolution with one customer noting they "took care of my situation in a timely manner," others have experienced delays exceeding one year without case updates. Only 66.7% of process and timeliness mentions were positive from 6 reviews.

Does Lifeback Tax Relief offer payment plans?

Yes, Lifeback Tax Relief offers payment arrangements with 50% positive feedback from 6 mentions. Customers report the company "worked out a reasonable payment plan" and provides "excellent payment options." They also help clients "work out a good deal with the IRS regarding monthly payments."

How is Lifeback Tax Relief's communication with clients?

Communication receives 78.3% positive feedback from 23 mentions. Satisfied customers appreciate that the company will "inform you of every progress" and staff "explained in detail the process." However, some clients report significant communication gaps, with complaints about not receiving case updates for over a year.

What types of tax problems does Lifeback Tax Relief handle?

Based on customer reviews, Lifeback Tax Relief handles IRS liens, tax debt reduction, back taxes, and payment plan negotiations. Customers report successful outcomes including lien removals, substantial debt reductions (one case reduced from $21,800 to $500), and IRS payment plan arrangements.

How does Lifeback Tax Relief handle BBB complaints?

Lifeback Tax Relief has a concerning 0% resolution rate for BBB complaints, with 2 total complaints remaining unresolved. This suggests potential issues with the company's complaint handling process and customer service follow-up for disputed cases.

Platform Breakdown

BBB

11 reviews

3.64

Trustpilot

2 reviews

3.80

Google

110 reviews

4.50