Rank #80

Lothamer Tax Resolution

Lothamer Tax Resolution has been serving clients since 1978, operating from their office at 3626 Dunckel Rd # 215, Lansing, MI 48910. The company offers tax resolution services through their website at https://lothamer.com/.

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Trust score

6.81 /10

120+

verified reviews analyzed

Editorial Highlights

Based on 113 total reviews across multiple platforms, Lothamer Tax Resolution shows strong performance in customer service areas but faces criticism regarding costs and reliability. The company excels in professionalism and support, with 97.9% positive sentiment from 48 mentions, with customers noting the staff is "very knowledgeable in helping me with a tax debt" and described as "a person with a lot of compassion." However, trust and reliability present significant concerns, with only 33.3% positive sentiment from 12 mentions, including serious allegations like "This company is a fraud" and "Lothamer is a scam." Cost perception is also problematic, with just 33.3% positive feedback from 21 mentions, as clients report the company "charge big business prices for individuals" with some citing "VERY high price ($750)."

Strengths

Process efficiency stands out with 100% positive sentiment from 6 mentions, with customers reporting issues "resolved in less than a week" and processes described as "manageable and easy to take care of."

Professional expertise receives overwhelming approval at 97.9% positive sentiment from 48 mentions, with clients praising staff who "loves his work... uses this knowledge to get your situation under control."

Service quality maintains strong performance with 91.3% positive sentiment from 23 mentions, with customers confirming the company "did 100% exactly what they said" and successfully "resolve our serious IRS tax problem."

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Communication transparency shows decent performance at 68.2% positive sentiment from 22 mentions, with clients noting "Fees and services are explained and agreed upon" and staff who "answered all my question in a prompt manner."

Weaknesses

Financial arrangements present the most significant concern with 0% positive sentiment from 1 mention, specifically citing an "unaffordable payment plan."

Cost and value perception is highly problematic, with only 33.3% positive sentiment from 21 mentions, as clients frequently cite high fees and poor value proposition.

Trust and reliability issues affect 33.3% of mentions in this category, with serious fraud allegations and reliability concerns raised by multiple customers.

Positive

Complaint

Click on comment to see details

1. Professionalism & Support

98% Positive

Amy was very helpful

Staci really reassured me

2. Service Quality

91% Positive

great job

great advice and I would heartily recommend them

3. Communication & Transparency

68% Positive

Made it sound promising, while keeping dangling carrots

not notifying me until today

4. Cost & Value

33% Positive

stole 800

$12,500, To file 3 years of taxes

5. Trust & Reliability

33% Positive

Lothamer is a scam

nothing is guaranteed

6. Process & Timeliness

100% Positive

within a couple of days he had us on the right track

I felt instant relief after my first consultation

7. Financial Arrangements

0% Positive

unaffordable payment plan

FAQs

Quick answers based on verified editorial data

Is Lothamer Tax Resolution legitimate?

Yes, Lothamer Tax Resolution is a legitimate tax resolution company that has been in business since 1978. The company maintains a 4.5/5 rating with the Better Business Bureau based on 16 reviews and a 4.6/5 rating on Google Maps from 97 reviews, totaling 113 verified customer reviews across platforms.

What do customers say about Lothamer Tax Resolution?

Customer feedback is mixed, with strong praise for professionalism (97.9% positive sentiment) and service quality (91.3% positive). Clients describe staff as "very knowledgeable in helping me with a tax debt" and praise their ability to "resolve our serious IRS tax problem." However, concerns exist around cost (33.3% positive) and trust (33.3% positive), with some clients citing "VERY high price" and communication issues.

What are the complaints about Lothamer Tax Resolution?

The main complaints center on high costs, with clients reporting the company "charge big business prices for individuals" and fees as high as $750. Communication issues are also cited, with some customers stating "phone calls and emails were ignored/not answered." A small number of reviews raise serious reliability concerns, though these represent a minority of total feedback.

How does Lothamer Tax Resolution compare to other tax relief companies?

Lothamer Tax Resolution stands out for its long business history since 1978 and strong ratings on BBB (4.5/5) and Google Maps (4.6/5). The company excels in process efficiency (100% positive sentiment) and professional expertise (97.9% positive), though pricing competitiveness appears to be a weakness compared to industry standards.

How much does Lothamer Tax Resolution charge for their services?

Based on customer feedback, Lothamer Tax Resolution's pricing receives only 33.3% positive sentiment from 21 mentions. Clients report "VERY high price" with specific mentions of $750 fees, and some describe the company as charging "big business prices for individuals." However, satisfied customers note you "get your money's worth" and find the fees "very fair."

How quickly does Lothamer Tax Resolution resolve tax issues?

Lothamer Tax Resolution shows excellent performance in timeliness, with 100% positive sentiment from 6 mentions. Customers report having their issues "resolved in less than a week" and describe the process as "very efficiently" handled and "manageable and easy to take care of."

How is communication with Lothamer Tax Resolution?

Communication receives mixed feedback with 68.2% positive sentiment from 22 mentions. Positive experiences include staff who "answered all my question in a prompt manner" and "Fees and services are explained and agreed upon." However, some clients report "phone calls and emails were ignored/not answered" and feeling the company "did not really understand the situation."

Can I trust Lothamer Tax Resolution with my tax problems?

Trust and reliability show concerning metrics with only 33.3% positive sentiment from 12 mentions. While some customers state they are "people I trust and that get the job done" and confirm "Lothamer did what they said they would do," others have raised serious concerns including fraud allegations. The company's long business history since 1978 and BBB rating of 4.5/5 provide some reassurance.

Platform Breakdown

BBB

16 reviews

4.50

Trustpilot

No reviews

0.00

Google

97 reviews

4.60