Rank #20

Madison Tax Group

Madison Tax Group operates as a tax resolution company from its offices at 111 Broadway Suite 1004, New York, NY, having served clients since 2013. The company specializes in helping taxpayers resolve IRS debt issues and tax problems through various relief programs.

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Trust score

8.29 /10

72+

verified reviews analyzed

Editorial Highlights

Madison Tax Group maintains strong customer satisfaction across multiple review platforms, with a 4.67 BBB rating (12 reviews), 4.6 Trustpilot rating (22 reviews), and 4.8 Google Maps rating (38 reviews) totaling 72 customer reviews. Customers consistently praise the company's professionalism, with 100% positive feedback in the Professionalism & Support category across 26 mentions. One satisfied client reported: "Madison Tax Group helped me eliminate my 18K Tax Debt," while another shared: "erased a 116,000 dollar back tax bill I owed to the IRS." Service quality receives equally strong marks at 92.9% positive sentiment, with customers noting results like "Today my balance is down to $8,600." The most critical feedback centers on communication, though even this category maintains 78.6% positive sentiment.

Strengths

Exceptional professionalism and support with 100% positive customer feedback across 26 mentions, with clients consistently praising their "expertise and dedication" and noting "they are true professional and know all the tax laws."

Outstanding service quality performance at 92.9% positive sentiment, demonstrated by significant debt reductions including cases where clients eliminated tax debts ranging from $18,000 to $116,000.

Complete reliability in delivering promised results, achieving 100% positive feedback in Trust & Reliability with customers repeatedly stating "Madison Tax Group did what they said they were going to do."

Show all strengths

Efficient process management with 90% positive sentiment in Process & Timeliness, where clients report the company "made the process easy simple and quick" and "eliminated my extreme stress from my years of tax woes."

Weaknesses

Communication concerns represent the primary area for improvement, with 78.6% positive sentiment indicating some clients experienced issues, including complaints that "communication was bad for the most part" and instances where clients "got blamed by them for their mistakes."

Cost transparency issues affect a minority of clients, with the Cost & Value category showing 75% positive sentiment and one client reporting being "Charged me way too much for what they did," though most clients find the service provides "remarkable" value.

Positive

Complaint

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1. Service Quality

93% Positive

helped resolve issues from past taxes

handled a complex issue with amazing proficiency

2. Professionalism & Support

100% Positive

handled a complex issue with amazing proficiency, kindness

kindness

3. Communication & Transparency

79% Positive

communication

I got blamed by them for their mistakes.

4. Process & Timeliness

90% Positive

handled a complex issue with amazing proficiency, kindness, communication, and speed

Held my taxes for 3 years.

5. Trust & Reliability

100% Positive

They did what they said they were going to do

Everything they stated, happened

6. Cost & Value

75% Positive

value they provide for their services is nothing short of remarkable

Charged me way too much for what they did.

7. Financial Arrangements

100% Positive

And not to mention affordable, and working with payment plans.

They were also able to get me a refund

FAQs

Quick answers based on verified editorial data

Is Madison Tax Group legitimate?

Yes, Madison Tax Group is a legitimate tax resolution company established in 2013. The company maintains strong ratings across major review platforms: 4.67/5 on BBB (12 reviews), 4.6/5 on Trustpilot (22 reviews), and 4.8/5 on Google Maps (38 reviews). With over a decade in business and 72 verified customer reviews, the company has demonstrated consistent service delivery and customer satisfaction.

What do customers say about Madison Tax Group?

Customer feedback is overwhelmingly positive, with 92.9% positive sentiment for service quality and 100% positive feedback for professionalism across 72 reviews. Clients report significant results, including one who shared: "Madison Tax Group helped me eliminate my 18K Tax Debt" and another who noted they "erased a 116,000 dollar back tax bill I owed to the IRS." Customers consistently praise their "expertise and dedication" and reliability in delivering promised outcomes.

What are the complaints about Madison Tax Group?

Based on available review data, complaints are minimal and primarily focus on communication issues, which still maintain 78.6% positive sentiment. Some clients reported that "communication was bad for the most part" and isolated instances of cost concerns. However, these issues represent a small minority of the 72 total reviews, with the company maintaining strong overall ratings across all platforms.

How does Madison Tax Group compare to other tax relief companies?

Madison Tax Group performs well compared to industry peers, with above-average ratings across multiple platforms (4.6-4.8 range) and particularly strong performance in professionalism (100% positive) and reliability (100% positive). The company's track record of successfully eliminating substantial tax debts, including cases involving six-figure amounts, and their 13+ years in business distinguish them in the competitive tax resolution market.

How much does Madison Tax Group charge for their services?

While specific pricing isn't detailed in customer reviews, the Cost & Value category shows 75% positive sentiment, with most clients finding the service provides "remarkable" value. The company offers payment plans according to customer feedback, with one client noting services are "affordable, and working with payment plans." However, one client did report being charged more than expected, suggesting the importance of getting clear cost estimates upfront.

How long does the tax resolution process take with Madison Tax Group?

Customer feedback indicates Madison Tax Group delivers efficient service, with 90% positive sentiment in Process & Timeliness. Clients report the company "made the process easy simple and quick" and helped "eliminate extreme stress from years of tax woes." However, one client mentioned their taxes were "held for 3 years," though this appears to be an isolated case given the overall positive timeline feedback.

Does Madison Tax Group provide good communication throughout the process?

Communication receives mixed feedback, with 78.6% positive sentiment across 14 mentions. Many clients appreciate the "constant updates and timely notifications" that kept them informed, with some noting the company is "honest and tells you everything upfront. No surprises." However, some clients experienced communication challenges, with isolated reports of poor communication quality, suggesting this area could benefit from improvement.

Can Madison Tax Group help with payment plans and refunds?

Yes, customer feedback indicates Madison Tax Group assists with financial arrangements, showing 100% positive sentiment in this category. One client reported "They were also able to get me a refund," while another noted the company offers "affordable" services "working with payment plans." This suggests the company provides flexible financial solutions beyond just debt resolution.

Platform Breakdown

BBB

12 reviews

4.67

Trustpilot

22 reviews

4.60

Google

38 reviews

4.80