Rank #174

Martelle & Associates, P.A.

Martelle & Associates, P.A. is a tax relief firm founded in 1984 and headquartered at 328 S Streamleaf Ave, Star, ID 83669. With four decades of experience in tax resolution services, the company maintains a web presence at martellelaw.com.

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Trust score

5.63 /10

verified reviews analyzed

Editorial Highlights

Based on 7 verified customer reviews, Martelle & Associates receives predominantly positive feedback across key service categories. The company achieves perfect 100% positive ratings in Service Quality, Communication & Transparency, and Trust & Reliability categories, with Professionalism & Support rating at 80% positive. Customers praise the firm's effectiveness, with one client noting they "helped me reduce my tax debt by more than 95%" and another stating "my debt was resolved in a very short time." The compassionate approach is also highlighted, with reviewers commenting that "staff are very compassionate" and the service was "very thorough and really helped me through a tough time." However, one negative review criticized the owner as "a jerk and rude," representing the primary detractor in customer satisfaction.

Strengths

Exceptional service delivery with 100% positive feedback in Service Quality, evidenced by customers reporting debt reductions of over 95% and quick resolution times.

Perfect communication standards with 100% positive ratings in Communication & Transparency, with clients noting "info was always the same and as she said it would occur" and praising "prompt communication."

Complete trustworthiness with 100% positive ratings in Trust & Reliability, with customers emphasizing the company "never lied" and consistently delivered as promised.

Show all strengths

Strong overall professionalism with 80% positive feedback in Professionalism & Support, with most clients finding staff "very compassionate" and thorough in their approach.

Weaknesses

Interpersonal issues with leadership, as reflected in the 20% negative feedback in Professionalism & Support, specifically criticism of the owner's demeanor and communication style.

Positive

Complaint

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1. Professionalism & Support

80% Positive

very thorough and really helped me through a tough time

The owner is a jerk and rude

2. Service Quality

100% Positive

my debt was resolved in a very short time

debt was resolved in a very short time

3. Communication & Transparency

100% Positive

explaining each step

prompt communication

4. Trust & Reliability

100% Positive

never lied, info was always the same and as she said it would occur

FAQs

Quick answers based on verified editorial data

Is Martelle & Associates, P.A. legitimate?

Yes, Martelle & Associates, P.A. is a legitimate tax relief company established in 1984, giving it 40 years of experience in the industry. The firm maintains a 4.4-star Google rating based on 7 customer reviews and operates from a physical location in Star, Idaho.

What do customers say about Martelle & Associates, P.A.?

Customer feedback is predominantly positive, with 100% positive ratings in Service Quality, Communication & Transparency, and Trust & Reliability categories. Clients report significant results, with one stating the company "helped me reduce my tax debt by more than 95%" and another noting "my debt was resolved in a very short time." However, 20% of feedback on professionalism mentions concerns about leadership demeanor.

What are the complaints about Martelle & Associates, P.A.?

Based on available review data, complaints about Martelle & Associates are minimal and primarily focused on interpersonal interactions with management. One reviewer criticized the owner as being "rude," but this represents isolated feedback rather than systemic issues with service delivery or results.

How does Martelle & Associates, P.A. compare to other tax relief companies?

Martelle & Associates stands out with perfect 100% positive ratings in three key categories: Service Quality, Communication & Transparency, and Trust & Reliability. Their 40-year track record since 1984 provides more longevity than many competitors, though their limited review volume of 7 customers makes comprehensive comparison challenging.

How effective is Martelle & Associates at reducing tax debt?

The company demonstrates strong effectiveness in debt resolution, with 100% positive feedback in Service Quality. Specific customer results include debt reductions of over 95% and quick resolution timeframes, with one client noting their "debt was resolved in a very short time."

How is communication with Martelle & Associates, P.A.?

Communication receives perfect 100% positive ratings from customers across 3 mentions. Clients specifically praise "prompt communication" and note that information "was always the same and as she said it would occur," with staff "explaining each step" of the process.

Can I trust Martelle & Associates, P.A. with my tax problems?

Trust metrics show 100% positive feedback, with customers emphasizing the company "never lied" and that "info was always the same and as she said it would occur." The firm's 40-year operating history since 1984 further supports their reliability in handling tax resolution cases.

What is the customer service experience like at Martelle & Associates?

Customer service experiences are mixed, with 80% positive feedback in Professionalism & Support. While most clients find staff "very compassionate" and "very thorough," some negative feedback exists regarding management interactions, with one customer criticizing leadership demeanor.

Platform Breakdown

BBB

No reviews

N/A

Trustpilot

No reviews

N/A

Google

7 reviews

4.40