Positive · Professionalism & Support
Stacy S is very helpful. Even if it's just a few basic questions, she is willing to jump on the phone and help in every way she can. She's also very friendly. Highly recommend her!
Rank #146
Michelle Turpin PC - Creekside Office Plaza
Michelle Turpin PC - Creekside Office Plaza is a tax relief firm founded in 1989 and located at 4764 S 900 E #3, Millcreek, UT 84117. The company operates through its website at taxlawsolutions.com, offering tax resolution services to clients facing IRS issues.
Trust score
5.93 /10
34+
verified reviews analyzed
Editorial Highlights
Based on 34 Google Maps reviews, Michelle Turpin PC maintains a 4.6-star rating with overwhelmingly positive customer feedback. The company excels in service quality (100% positive sentiment), communication and transparency (100% positive), and process timeliness (100% positive). However, professionalism shows mixed results at 81.8% positive, with some customers praising staff as "very competent and professional" and noting "incredible knowledge delivering positive results," while others reported isolated incidents of unprofessional behavior. One satisfied client stated the attorney "listened to all my concerns, answered all my questions," while another emphasized "communication was exceptional."
Strengths
1
Service Quality: Achieves 100% positive sentiment across 8 mentions, with customers reporting successful tax debt settlements through offer in compromise and swift issue resolution.
2
Communication & Transparency: Perfect 100% positive rating across 6 reviews, with clients praising "exceptional communication" and willingness to answer all questions with message clarity.
3
Process & Timeliness: Maintains 100% positive feedback across 3 mentions, with one client noting "The whole process took only a couple of months" and citing timely delivery.
Show all strengths
4
Trust & Reliability: Shows 100% positive sentiment, with one client stating "I trust her with all of my tax issues."
Weaknesses
1
Professionalism Concerns: While 81.8% of feedback is positive, isolated incidents include reports of "Very unprofessional and demeaning" behavior severe enough to require police intervention in at least one case.
2
Cost Issues: Mixed 50% positive sentiment on pricing, with complaints about high consultation fees of $400, though some clients found services "worth every penny."
3
Financial Arrangements: One reported issue regarding refusal to pay for completed work, showing 0% positive sentiment in this limited category.
Positive
Complaint
Click on comment to see details
1. Professionalism & Support
very helpful
Very unprofessional and demeaning
2. Service Quality
Absolutely wonderful service
3. Communication & Transparency
upfront about pricing vs options
4. Process & Timeliness
gave me a sense of confidence
5. Cost & Value
charges $400 for a consultation
6. Financial Arrangements
refuses to pay for work that has been done
7. Trust & Reliability
Customer review highlights
Representative verified feedback from customers
Positive · Professionalism & Support
Just spoke with the office today. I am navigating the responsibilities of Probate (Estate Taxes, taxes of decedent, etc) They were kind, patient, professional, and upfront about pricing vs options and helped me realize a step I could complete myself. A++, absolutely will call on them for assistance!
Positive · Communication & Transparency
Just spoke with the office today. I am navigating the responsibilities of Probate (Estate Taxes, taxes of decedent, etc) They were kind, patient, professional, and upfront about pricing vs options and helped me realize a step I could complete myself. A++, absolutely will call on them for assistance!
Positive · Service Quality
Dealing with an examination and reached out to Stacy. Absolutely wonderful service, definitely gave me a sense of confidence. I would recommend their services highly.
Positive · Process & Timeliness
Dealing with an examination and reached out to Stacy. Absolutely wonderful service, definitely gave me a sense of confidence. I would recommend their services highly.
FAQs
Quick answers based on verified editorial data
Is Michelle Turpin PC - Creekside Office Plaza legitimate?
Yes, Michelle Turpin PC is a legitimate tax relief company established in 1989, operating for over 35 years. The firm maintains a 4.6-star rating on Google Maps based on 34 verified customer reviews, indicating a generally trustworthy service record with predominantly positive client experiences.
What do customers say about Michelle Turpin PC - Creekside Office Plaza?
Customer feedback is overwhelmingly positive, with 100% positive sentiment for service quality, communication, and timeliness. Clients praise the firm's "incredible knowledge delivering positive results" and "exceptional communication." However, professionalism shows 81.8% positive sentiment due to isolated incidents, with some customers reporting unprofessional behavior while others describe staff as "very competent and professional."
What are the complaints about Michelle Turpin PC - Creekside Office Plaza?
Based on available review data, complaints are minimal but include isolated incidents of unprofessional behavior severe enough to require police intervention in one case. Some clients also mention high consultation fees of $400 and one reported issue with financial arrangements regarding payment for completed work.
How does Michelle Turpin PC - Creekside Office Plaza compare to other tax relief companies?
With a 4.6-star Google rating, Michelle Turpin PC performs well compared to industry averages. The company's standout metrics include 100% positive sentiment in service quality, communication, and process timeliness - areas where many tax relief firms struggle. However, the firm's professionalism rating of 81.8% suggests room for improvement in staff interactions.
How much does Michelle Turpin PC charge for consultations?
Based on customer reviews, Michelle Turpin PC charges $400 for consultations. While some clients view the services as "worth every penny" given the results achieved, others find the consultation fee high. The mixed 50% positive sentiment on cost suggests pricing may be a consideration for potential clients.
How long does the tax resolution process take with Michelle Turpin PC?
According to client feedback, the tax resolution process shows excellent timeliness with 100% positive sentiment. One customer specifically noted "The whole process took only a couple of months," indicating relatively swift resolution times compared to typical IRS negotiation timelines that can extend much longer.
How is communication with Michelle Turpin PC during the tax resolution process?
Communication receives perfect marks with 100% positive sentiment across 6 customer mentions. Clients consistently praise the firm's "exceptional communication" and willingness to answer all questions with clarity. One customer noted the attorney "listened to all my concerns, answered all my questions," indicating strong client communication practices.
What types of tax problems does Michelle Turpin PC handle successfully?
Based on customer reviews, Michelle Turpin PC successfully handles various tax issues including tax debt settlements through offer in compromise programs. Clients report that the firm "settled our tax debt through an offer in compromise" and "resolved my tax issue swiftly," indicating expertise in IRS negotiation and debt resolution services.
Platform Breakdown
BBB
No reviews
N/A
Trustpilot
No reviews
N/A
Google
34 reviews
4.60