Rank #84

M&M Tax Relief

M&M Tax Relief, founded in 2005, operates from its Chicago location at 3947 N Ashland Ave. The company provides tax relief services through their website at mmtaxrelief.com.

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Trust score

6.74 /10

101+

verified reviews analyzed

Editorial Highlights

M&M Tax Relief maintains strong customer satisfaction across 100 reviews, with particularly high marks in professionalism and service quality. The company achieves an 89.3% positive rating for professionalism and support, with customers praising staff members like Lupe Figueroa who "was and still is there with me" and describing representatives as "incredibly professional, thorough, and knowledgeable." Service quality also scores well at 88.6% positive, with clients reporting the company "settled my issues with great results" and "were able to get my tax problem resolved." However, communication and transparency show more mixed results at 79.3% positive, with some customers noting "their stories changed several times throughout the process."

Strengths

Professionalism and Support (89.3% positive across 56 mentions) - Staff consistently praised for being knowledgeable, empathetic, and maintaining long-term client relationships.

Service Quality (88.6% positive across 44 mentions) - Strong track record of actually resolving tax problems and delivering results for clients.

Process and Timeliness (100% positive across 8 mentions) - When timeline feedback is provided, customers report efficient resolution with cases "cleared-up in full in just a few months."

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Financial Arrangements (80% positive across 10 mentions) - Multiple customers mention receiving "affordable payment plans" that make services accessible.

Weaknesses

Cost and Value concerns (62.5% positive) - Some customers feel overcharged, with complaints about paying "$1,800 to have them fax paperwork back and forth" or "3 grand for nothing."

Trust and Reliability issues (66.7% positive) - While most clients are satisfied, serious allegations include being "scammed us out of money" and failing to fulfill obligations.

Communication gaps - Despite generally positive ratings, some clients report being ignored with "Not a call.. Not a letter... Nothing from M&M" and inconsistent messaging throughout their cases.

Positive

Complaint

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1. Professionalism & Support

89% Positive

extremely knowledgeable

Just called the office asking if I was the person to talk to about a tax lien

2. Service Quality

89% Positive

rescued me an l was cut loose

Rather than acting in our interest, this service negotiated in favor of the state

3. Communication & Transparency

79% Positive

transparent and highly responsive

continued unwanted calls

4. Trust & Reliability

67% Positive

Instead of protecting us, they accepted liability without verification

I cannot recommend this service to anyone who values integrity

5. Financial Arrangements

80% Positive

got me the resolve that really worked with my budget

continue to fight to get my money back

6. Cost & Value

63% Positive

paid the initial $1,800 fee

paid $1,800 to have them fax paperwork back and forth

7. Process & Timeliness

100% Positive

they eased my frustration in dealing with the IRS

resolved the matter in just a few weeks

FAQs

Quick answers based on verified editorial data

Is M&M Tax Relief legitimate?

Yes, M&M Tax Relief is a legitimate tax relief company that has been operating since 2005. The company maintains a 4.43 BBB rating based on 7 reviews and a 4.4 Google Maps rating from 93 reviews, demonstrating nearly two decades of business operations with generally positive customer feedback.

What do customers say about M&M Tax Relief?

Customer feedback is predominantly positive, with 89.3% positive ratings for professionalism and 88.6% for service quality across 100 reviews. Customers frequently praise staff members, with one noting "Lupe Figueroa was and still is there with me" and another describing representatives as "incredibly professional, thorough, and knowledgeable." Many report successful outcomes, stating the company "settled my issues with great results."

What are the complaints about M&M Tax Relief?

Based on available review data, complaints are relatively minimal but focus on cost concerns and communication issues. Some customers felt overcharged, with one reporting paying "$1,800 to have them fax paperwork back and forth." Communication problems include instances where clients received "Not a call.. Not a letter... Nothing from M&M" and inconsistent information throughout the process.

How does M&M Tax Relief compare to other tax relief companies?

M&M Tax Relief performs well compared to industry standards, particularly in professionalism (89.3% positive) and service quality (88.6% positive). Their 4.4 Google rating from 93 reviews and 4.43 BBB rating indicate above-average customer satisfaction. The company's 19-year operating history also demonstrates stability compared to newer entrants in the tax relief industry.

Does M&M Tax Relief offer payment plans?

Yes, M&M Tax Relief offers payment plans, with 80% positive feedback on financial arrangements. Multiple customers report being "set up with an affordable payment plan," making their services accessible to clients who cannot pay the full fee upfront. However, it's important to understand all costs before committing to any payment arrangement.

How long does M&M Tax Relief take to resolve tax issues?

Timeline feedback is limited but entirely positive (100% positive across 8 mentions). When customers do report on timeframes, they describe efficient service with one case being "cleared-up in full in just a few months." The company appears to make "overwhelming responsibility that I was not able to deal with myself doable."

How is M&M Tax Relief's communication with clients?

Communication receives mixed reviews with 79.3% positive feedback across 29 mentions. Positive experiences include "Excellent communication-prompt response" and staff who "explain everything clearly." However, some clients report communication gaps, with complaints about receiving no updates and stories that "changed several times throughout the process."

What are M&M Tax Relief's fees like?

Fee feedback shows 62.5% positive sentiment, indicating mixed customer experiences with pricing. Some customers find "fees were fair for the work" and appreciate "very fair and reasonable rates." However, others feel overcharged, with complaints about paying substantial fees for minimal work. It's important to get detailed fee explanations upfront.

Platform Breakdown

BBB

7 reviews

4.43

Trustpilot

No reviews

N/A

Google

93 reviews

4.40