Rank #126

MY Tax Hero

MY Tax Hero, founded in 2013 and headquartered at 4036 Glenalbyn Dr, Los Angeles, CA, operates as a tax relief service company. The company maintains a website at mytaxhero.com and has been in business for over a decade.

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Trust score

6.13 /10

verified reviews analyzed

Editorial Highlights

Based on 5 total customer reviews across multiple platforms, MY Tax Hero faces significant reputation challenges with predominantly negative feedback. The company holds a concerning 1.0 rating on the Better Business Bureau with 1 review and a 3.0 rating on Google Maps with 4 reviews. Service Quality shows only 33.3% positive sentiment across 3 mentions, with one customer noting "My Tax Hero got me caught up & am in excellent shape now," while others reported "Then the debt with the *** was never resolved" and "They left me with a bill of $10,000." Communication and Transparency, Trust and Reliability, Cost and Value, and Professionalism all show 0% positive sentiment, indicating widespread customer dissatisfaction.

Strengths

Limited Success Stories: Despite overall negative feedback, MY Tax Hero achieved a 33.3% positive rate in Service Quality based on 3 mentions, with at least one customer reporting successful debt resolution and improved tax standing.

Established Business: With over 10 years in operation since 2013, the company has maintained business continuity in the competitive tax relief market.

Weaknesses

Communication Failures: Customer feedback shows 0% positive sentiment for Communication & Transparency across 2 mentions, with complaints including "4 months ... they have yet to returned a phone call" and concerns that "once your balance is paid ... they will stop contacting you."

Trust and Reliability Concerns: The company received 0% positive feedback in this category, with one customer stating "I think this is a scam," raising serious questions about business practices.

Poor Value Proposition: Cost & Value shows 0% positive sentiment, with one customer reporting they "paid them $2,300 dollars to do nothing," suggesting significant issues with service delivery relative to fees charged.

Positive

Complaint

Click on comment to see details

1. Service Quality

33% Positive

Then the debt with the *** was never resolved.

They left me with a bill of $10,000

2. Communication & Transparency

0% Positive

once your balance is paid ... they will stop contacting you

4 months ... they have yet to returned a phone call

3. Cost & Value

0% Positive

paid them $2,300 dollars to do nothing

4. Trust & Reliability

0% Positive

I think this is a scam

5. Professionalism & Support

0% Positive

They were also condescending, rude and unprofessional.

FAQs

Quick answers based on verified editorial data

Is MY Tax Hero legitimate?

MY Tax Hero is a legitimate tax relief company that has been in business since 2013, operating for over 10 years. However, the company faces credibility challenges with a 1.0 rating on the Better Business Bureau based on 1 review and a 3.0 rating on Google Maps with 4 reviews. While legally operating, the low ratings and limited positive customer feedback raise questions about service quality and reliability.

What do customers say about MY Tax Hero?

Customer feedback for MY Tax Hero is predominantly negative across 5 total reviews. While one customer reported success, stating "My Tax Hero got me caught up & am in excellent shape now," the majority of feedback is critical. Common complaints include unresolved tax issues ("Then the debt with the *** was never resolved"), poor communication ("4 months ... they have yet to returned a phone call"), and concerns about value ("paid them $2,300 dollars to do nothing").

What are the complaints about MY Tax Hero?

Based on available review data, MY Tax Hero faces minimal formal complaints on record, though customer reviews reveal consistent issues. The most common concerns include communication problems, with customers reporting months without returned calls, unresolved tax debts despite payment, and complaints about unprofessional treatment. Some customers have raised serious concerns about the company's business practices.

How does MY Tax Hero compare to other tax relief companies?

MY Tax Hero's performance metrics place it below industry standards for tax relief companies. With a 1.0 BBB rating and only 33.3% positive sentiment in Service Quality, the company significantly underperforms compared to higher-rated competitors. The consistent 0% positive ratings across communication, trust, cost value, and professionalism categories indicate substantial competitive disadvantages in key service areas.

Does MY Tax Hero provide good value for money?

Customer feedback indicates significant concerns about MY Tax Hero's value proposition, with 0% positive sentiment in the Cost & Value category. One customer reported paying "$2,300 dollars to do nothing," while others mentioned being left with substantial bills despite unresolved tax issues. The limited positive outcomes relative to reported fees suggest potential value concerns for prospective clients.

How is MY Tax Hero's customer communication?

MY Tax Hero receives 0% positive sentiment for Communication & Transparency based on available customer feedback. Customers report significant communication issues, including "4 months ... they have yet to returned a phone call" and concerns that the company stops contact "once your balance is paid." These patterns suggest systemic communication problems that may impact service delivery.

What are customers saying about MY Tax Hero's professionalism?

Customer feedback regarding MY Tax Hero's professionalism is entirely negative, with 0% positive sentiment in the Professionalism & Support category. One customer specifically reported that "They were also condescending, rude and unprofessional," indicating potential issues with staff conduct and customer service standards that prospective clients should consider.

Can MY Tax Hero be trusted to resolve tax issues?

Trust and reliability concerns are significant for MY Tax Hero, with 0% positive sentiment in this category from customer reviews. One customer explicitly stated "I think this is a scam," while others reported unresolved tax debts despite payment. While the company has operated since 2013, the pattern of customer concerns about trust and service delivery suggests potential reliability issues.

Platform Breakdown

BBB

1 reviews

1.00

Trustpilot

No reviews

N/A

Google

4 reviews

3.00