Positive · Cost & Value
NTD looked into my case, gave me relevant actionable information and gave me options to protect myself. Great service, honest people and a good value.
Rank #43
National Tax Debt
National Tax Debt, founded in 2005, is a tax relief company based in Fullerton, California. The company operates from 251 E Imperial Hwy Suite 441, Fullerton, CA 92835 and maintains an online presence at nationaltaxdebt.com.
Trust score
7.67 /10
400+
verified reviews analyzed
Editorial Highlights
National Tax Debt shows strong performance in core service areas based on 392 customer reviews across multiple platforms. The company excels in professionalism and support, with 93.9% positive sentiment from 132 reviews, and service quality at 89.7% positive from 213 reviews. However, customer trust varies significantly, with only 53.8% positive sentiment in trust and reliability categories. One satisfied customer noted they "got our tax debt down from over $15k to a settlement of $400," while another praised the "Great experienced staff with good knowledge on taxes." Conversely, some customers expressed concerns, with one stating "This is a scam company."
Strengths
1
Exceptional staff professionalism with 93.9% positive sentiment across 132 reviews, with customers praising "astoundingly helpful, insightful, and personable" service and experienced tax knowledge.
2
Strong service quality performance at 89.7% positive sentiment from 213 reviews, with documented successes like helping customers "resolve IRS issues & Offer In Compromise" and achieving significant debt reductions.
3
Effective process management with 74.5% positive sentiment, as customers report the company "made it easier for us" and kept the "process seamless and as smooth as possible."
Show all strengths
4
Solid communication practices with 69.8% positive sentiment, with customers noting "Awesome communication" and that the company "kept us updated on any changes."
Weaknesses
1
Financial arrangements present the biggest concern with only 38.9% positive sentiment from 18 reviews, including complaints about refund requests and customers reporting they "paid them 4000.00 dollars for nothing."
2
Cost and value concerns affect 53.3% of the 30 reviews in this category, with some customers feeling overcharged, stating they were "paying them 5k something for their services" without satisfactory results.
3
Trust and reliability issues impact nearly half of customers, with only 53.8% positive sentiment, including serious allegations like "Just a scam" from dissatisfied clients.
Positive
Complaint
Click on comment to see details
1. Service Quality
worked out a settlement that was very customer friendly
2. Professionalism & Support
Jackie was my lifeline through the process and helped me every step of the way
3. Communication & Transparency
VERY POOR COMMUNICATION, they never told me what they were doing or asked me what I wanted
terrible communication from Melody Reyes
4. Trust & Reliability
5. Process & Timeliness
6. Cost & Value
$8500 they charged me
7. Financial Arrangements
negotiated a payment with the IRS a $750 monthly payment I simply can not afford
Customer review highlights
Representative verified feedback from customers
Positive · Service Quality
this company saved my social security; I owed a debt I could not have paid, and they worked out a settlement that was very customer friendly. I owe a great debt of gratitude to them. Jackie was my lifeline through the process and helped me every step of the way. THANK YOU SO MUCH.
Positive · Professionalism & Support
this company saved my social security; I owed a debt I could not have paid, and they worked out a settlement that was very customer friendly. I owe a great debt of gratitude to them. Jackie was my lifeline through the process and helped me every step of the way. THANK YOU SO MUCH.
Positive · Communication & Transparency
I had an outstanding experience with National Tax Debt. NTD is the perfect company to work with. NTD employees are very fast to respond to any questions or concerns. Emails are usually answered same day or by early morning the next day. You cannot go wrong, NTD will do everything they tell you they'll do!
Positive · Trust & Reliability
I had an outstanding experience with National Tax Debt. NTD is the perfect company to work with. NTD employees are very fast to respond to any questions or concerns. Emails are usually answered same day or by early morning the next day. You cannot go wrong, NTD will do everything they tell you they'll do!
FAQs
Quick answers based on verified editorial data
Is National Tax Debt legitimate?
National Tax Debt is a legitimate tax relief company established in 2005 and based in Fullerton, California. The company has a 4.5-star rating on Trustpilot from 277 reviews, 4.0 stars on Google Maps from 103 reviews, but only 2.33 stars from 12 BBB reviews. While the company has been operating for nearly 20 years, the mixed ratings and low BBB score indicate varying customer experiences.
What do customers say about National Tax Debt?
Customer feedback is mixed but generally positive for service delivery. Out of 392 total reviews, 89.7% praised service quality and 93.9% appreciated staff professionalism. Satisfied customers report significant debt reductions, with one noting they "got our tax debt down from over $15k to a settlement of $400" and another praising the "Great experienced staff with good knowledge on taxes." However, trust concerns exist, with some customers calling it "a scam company."
What are the complaints about National Tax Debt?
The company has 16 BBB complaints with a 0% resolution rate, which is concerning. Recent complaints involve customers paying large upfront fees ($9,600-$12,000) but receiving minimal services, difficulty obtaining refunds, and lack of communication. Some customers report being left with tax liens after paying for services, and others describe being charged for work that was never completed.
How does National Tax Debt compare to other tax relief companies?
National Tax Debt's performance varies by platform. Its 4.5-star Trustpilot rating from 277 reviews is competitive, and the 4.0 Google Maps rating is solid. However, the 2.33 BBB rating is below average for the industry, and the 0% complaint resolution rate is particularly concerning compared to companies that actively resolve customer issues.
How much does National Tax Debt charge for services?
Based on customer reviews, National Tax Debt charges substantial upfront fees ranging from $4,000 to $12,000. Only 46.7% of customers felt they received good value, with some reporting they "paid them 4000.00 dollars for nothing." However, satisfied customers noted "The price was more than reasonable, especially considering the end result" when services were successful.
How long does National Tax Debt take to resolve cases?
The process timeline receives mixed reviews, with 74.5% positive sentiment. Some customers report efficient service and stress relief, while others describe a "long 12 month process" with delays. The company appears to make the "process seamless and as smooth as possible" for some clients, but others experience extended timelines before seeing results.
Does National Tax Debt communicate well with clients?
Communication receives 69.8% positive sentiment from 106 reviews. Satisfied customers praise "Awesome communication" and note the company "kept us updated on any changes." However, negative reviews cite poor communication, with some customers reporting they "never contact you" and experience inconsistent information sharing.
Does National Tax Debt offer payment plans?
Financial arrangements are the company's weakest area, with only 38.9% positive sentiment. Some customers appreciate that "they make it affordable and flexible for u," but others struggle with refund requests. The company appears to require substantial upfront payments, and several customers report difficulty getting money returned when services aren't delivered as promised.
Platform Breakdown
BBB
9 reviews
2.33
Trustpilot
No reviews
4.20
Google
101 reviews
4.20