National Tax Relief
National Tax Relief is a tax preparation and resolution service established in 1993, operating from 7177 Brockton Ave #102, Riverside, CA 92506. The company provides tax relief services through their website at nationaltaxreliefinc.com.
Editorial Highlights
National Tax Relief receives mixed feedback across 51 customer reviews, with significant variation in satisfaction levels. The company shows strongest performance in Professionalism & Support, earning positive sentiment from 81.8% of the 22 customers who mentioned this category. One satisfied customer noted the staff was "thorough, kind, and quick," while another praised how "Robert and his team helped me figure out what options I had." However, communication issues are prevalent, with only 14.3% positive sentiment in Communication & Transparency, and one reviewer complained about "no response from my point of contact." Trust levels are moderate at 46.2% positive sentiment among 13 mentions.
Strengths
Professional staff support stands out as National Tax Relief's primary strength, with 81.8% positive sentiment across 22 customer mentions, particularly praised for being thorough and knowledgeable.
Process efficiency receives universal praise, achieving 100% positive sentiment with customers noting the service "made everything much easier."
Service quality maintains solid performance at 60% positive sentiment, with customers highlighting quick and professional service delivery.
Weaknesses
Communication and transparency represent the company's most significant challenge, with only 14.3% positive sentiment across 7 mentions, including complaints about unresponsive staff and unclear communication.
Financial arrangements show concerning patterns with 0% positive sentiment across 2 mentions, including serious allegations about refund issues and substantial financial losses exceeding $10,000.
Cost and value concerns affect one-third of customers, with only 33.3% positive sentiment and complaints about unexpected additional charges of $300 and disputed fees totaling over $5,600.
Positive
Complaint
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1. Professionalism & Support
team at NTR are very helpful, very responsive, and knowledgeable
called me a "piece of trash" and hung up
2. Trust & Reliability
they lie by saying that they see that I owe tax money
lie by saying that they see that I owe tax money
3. Communication & Transparency
no response from my point of contact
received letters from IRS that there’s been no contact and threatening to seize my property sent them the letters no response
4. Cost & Value
told me they were wanting another 300 for taxes
fees would be 10,000 for them and had to pay 400 on the 10,000 a month then they told me they were wanting another 300
5. Service Quality
received letters from IRS that there’s been no contact
received an intent to seize my property
6. Financial Arrangements
I have lost over $10,000
refuse to reply to my request for a refund
7. Process & Timeliness
Made everything much easier
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Platform Breakdown
No reviews
22 reviews
29 reviews