Rank #162

Nationwide Tax Experts

Nationwide Tax Experts, founded in 2003, operates from Huntington Beach, California, providing tax relief services to resolve IRS debt issues. The company has been in business for over two decades, offering services including Offers in Compromise, payment plans, and debt reduction assistance through their website at nattaxexperts.com.

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Trust score

5.79 /10

69+

verified reviews analyzed

Editorial Highlights

Based on 65 total reviews, Nationwide Tax Experts shows a polarized reputation with mixed customer experiences. The company's Google Maps rating stands at 4.0 stars from 62 reviews, while their BBB rating is significantly lower at 1.0 star from 3 reviews. Customer sentiment analysis reveals equal portions of positive and complaint feedback across service categories. One satisfied customer reported: "got my $45,000 debt reduced to $zero dollars," while another praised: "They were very knowledgable and professional." However, negative experiences are equally prevalent, with complaints like "DO NOT HIRE THESE SCAM ARTISTS" and concerns about poor communication: "will not answer the phone or return my phone calls."

Strengths

Professionalism & Support leads positive feedback with 76% positive sentiment from 50 mentions, with customers highlighting knowledgeable staff and step-by-step guidance through tax resolution processes.

Service Quality shows strong performance at 47.8% positive sentiment from 69 mentions, with successful debt reductions including cases where customers achieved 93% debt reduction and complete debt elimination.

Successful IRS resolution outcomes demonstrate the company's capability, with documented cases of Offer in Compromise approvals and significant payment reductions for qualifying clients.

Weaknesses

Financial Arrangements show the lowest positive sentiment at just 3.8% from 26 mentions, with serious allegations including claims of stolen funds and unauthorized credit card charges exceeding $66,000.

Communication & Transparency receives only 18.4% positive feedback from 49 mentions, with persistent complaints about unresponsive phone calls, unreturned emails, and lack of follow-up communication.

Trust & Reliability concerns are significant with only 14.1% positive sentiment from 71 mentions, including multiple scam allegations and broken promises regarding debt reduction services.

Positive

Complaint

Click on comment to see details

1. Trust & Reliability

14% Positive

I am pretty sure this is a huge scam

Yes they are a scam

2. Service Quality

48% Positive

They never did anything to help with my tax situation.

nothing was resolved

3. Professionalism & Support

76% Positive

very knowledgeable, helpful, and patient

they were like 'oh well'

4. Communication & Transparency

18% Positive

very little words or updates

No papers were sent to me as promised

5. Financial Arrangements

4% Positive

stuck paying back a loan that they basically pocketed

I would like all my money returned

6. Cost & Value

21% Positive

paid almost half of what I owe the IRS to this company

took $2,000 dollars from me

7. Process & Timeliness

20% Positive

deliberately delayed filing

case started in 2019 and should have been settled shortly after. I just received my letter from the IRS in 2022

FAQs

Quick answers based on verified editorial data

Is Nationwide Tax Experts legitimate?

Nationwide Tax Experts is a legitimate business founded in 2003 and operating from California. However, legitimacy concerns arise from their ratings: while they maintain a 4.0-star Google rating from 62 reviews, their BBB rating is just 1.0 star from 3 reviews. The company has 22 BBB complaints with only 2 resolved (9% resolution rate), raising questions about their business practices and customer service standards.

What do customers say about Nationwide Tax Experts?

Customer feedback is highly polarized across 65 total reviews. Positive experiences highlight successful debt reductions, with one customer stating they "got my $45,000 debt reduced to $zero dollars" and another praising that "They were very knowledgeable and professional." However, negative feedback is equally prominent, including serious allegations like "DO NOT HIRE THESE SCAM ARTISTS" and communication complaints such as "will not answer the phone or return my phone calls."

What are the complaints about Nationwide Tax Experts?

The company has 22 BBB complaints with a poor 9% resolution rate (only 2 resolved). Common complaints include taking payments without applying them to IRS debt, failure to deliver promised services despite receiving thousands in fees, unauthorized credit card charges, and misrepresenting company identity. Recent complaints involve allegations of $7,500 in missing payments and $16,000 in fees with no results delivered.

How does Nationwide Tax Experts compare to other tax relief companies?

Nationwide Tax Experts underperforms compared to industry standards, particularly in trust and reliability metrics. Their 1.0 BBB rating and 9% complaint resolution rate are significantly below average for reputable tax relief companies. While their 4.0 Google rating appears competitive, the stark contrast with BBB ratings and the high volume of serious financial complaints suggest consumers should exercise extreme caution.

How much does Nationwide Tax Experts charge for their services?

Cost & Value shows only 20.8% positive sentiment from customers, with complaints about high fees relative to results. Customer experiences range from "they were very transparent about their fee's which were pretty reasonable" to serious allegations of unauthorized charges, including one claim of "billed over $66,000 on my brother's credit card without doing a thing." Specific pricing information should be obtained directly from the company.

How long does the tax resolution process take with Nationwide Tax Experts?

Process & Timeliness receives mixed feedback with 20% positive sentiment. While some customers report swift service and smooth processes, others experience significant delays. One complaint details "9 months they were supposed to be working with the IRS on my behalf. They did nothing," while another mentions being "tied up for a year and a half" without resolution.

Does Nationwide Tax Experts communicate well with clients?

Communication & Transparency is a major weakness, receiving only 18.4% positive sentiment from 49 mentions. While some customers praise communication being "on point" and receiving regular updates, the majority report poor responsiveness. Common complaints include "will not answer the phone or return my phone calls" and "never call me back, and never respond my emails."

What payment options does Nationwide Tax Experts offer?

Financial Arrangements show the lowest customer satisfaction at just 3.8% positive sentiment from 26 mentions. While specific payment plan details aren't publicly available, customer complaints suggest significant issues with financial handling, including allegations of unauthorized charges and misappropriation of client funds. Prospective clients should thoroughly review all financial agreements before proceeding.

Platform Breakdown

BBB

2 reviews

1.00

Trustpilot

No reviews

N/A

Google

62 reviews

4.00